I had a wonderful experience with Don & Dwight and felt compelled to write a review. For months, I struggled with an issue caused by two pony walls that were removed when the original owners extended the house. It took ages to get a structural engineer to sign off on it. Then I had a leak and called Don to have Dwight take a look. They sprayed it down, assessed the missing pony walls, and BAM--fixed the issue in just a few days! (For the record, the actual work took only half a day.) Their work was truly incredible. They also walked me through mold concerns, which can be terrifying as a homeowner, but they put me at ease and made me feel like any issue can be solved. I would trust them with any project within their scope. Efficient, knowledgeable, and kind--highly recommend! read more

What a bozo! Hired him to winterize my sprinkler system and come spring the head gasket had a giant crack. He told me it would cost $125 to fix. He came and took the broken piece off then never showed up with the replacement pieces. read more

Hello: Triple R Mitigation of Bozeman, and its owner Don Dickson, are utterly unprofessional, its workers are aggressive and threatening, and its substandard practices jeopardize the health and safety of its customers. In July of 2019, we hired Triple R Mitigation and Don Dickson to install a radon mitigation system in our new home. On 7/31/19, a 2-man crew came to our house to install the system. At that time, the system was not installed properly, resulting in a very loud sound and heavy vibrations inside of the house. In addition, the electrical wiring was poorly installed. But most worrisome was that the system was not installed according to federal standards, with the exhaust pipe being too close to a window. On the day of the installation, I was told by the crew foreman that I would be hearing from the owner, Don Dickson, about how they would return to fix the above mentioned issues, but I never heard anything. Instead, I was sent an invoice about three weeks later, on 8/21/19. At that point, I called Don Dickson and left a message, asking to discuss these matters so that the work could be completed, the safety issues fixed, and I could then pay the invoice. But Don Dickson never got back to me. Over the course of the next 8 months, I repeatedly reached out to Don Dickson to try to get him to come finish the job, which he repeatedly ignored. I would occasionally receive an invoice reminder from him, at which point I would immediately reply that I would be happy to pay him once he finishes the work. Don Dickson would also occasionally respond saying that he would like to come finish the uncompleted project. At one point, around Christmas, out of the blue, a worker called to say he would be coming out to inspect the system and assess how they were going to fix the issues and finish the job. He came, we had a long conversation, and he said he would talk to the owner, Don Dickson, about how to proceed and then get back to me. But I never heard from anyone. In March of 2020, I reported Triple R Mitigation to the City of Bozeman, and discovered that they did not have a current business license with the city. Finally, on 6/3/20, I decided to make a gesture of good faith and reach out one last time to Don Dickson to give him the chance to finish the job, after which I'd gladly pay his bill. I sent him an email, and he replied, agreeing to finally fix the work he had failed to complete all those months ago. We set up a time for his crew to come out, which they did on 6/9/20. Don Dickson showed up first, and for some inexplicable reason, especially in this time of social distancing, he brought along his girlfriend. Shortly after, his 2-man crew arrived, and we inspected the electrical wiring and the exhaust pipe, and decided on a couple of options we could try to get it to code. Don then left, and the crew started work. Very quickly, the foreman, Daniel, determined that he did not know how to attach the pipe extension to the exterior wall, and that it might be smarter to put it in a different place. I called Don to talk to him about that, and he began yelling at me, saying we agreed on a solution and now I was breaking that agreement. I told him that his own worker said he did not know how to install the pipe, and wondered if we could find another solution. Don then said to just let the crew do their work, as agreed. And he hung up on me. Meanwhile, the crew went back in the basement to fix the electrical wiring, but it was clear they were rushing through it, carelessly tearing our drywall and caulk, and slapping together wires in a slip-shod, unprofessional manner, and not to code. When I confronted them about it, they started packing up. They then proceeded to abandon the job site, with exposed live wires, a hole in the exterior wall, a disassembled radon fan, and a pipe dangling off the side of the house. I was in shock. We have 2 small children, and we were incredibly worried for their safety, and ours. Frantic, I made repeated attempts to reach out to Don that afternoon. When the crew finally returned, Daniel, the foreman, started swearing at me and calling me names. At least one of the crew was also smoking marijuana, which I don't have a problem with, but not on a job, and not around my kids. When I asked them to put on masks and adhere to pandemic safety protocols, Daniel refused, calling COVID fake. He also made racist comments about a political sign in our window. At that point, I walked away and went inside, since I felt threatened, and not at all comfortable letting these guys in my house. I am now desperately scrambling to find a contractor to come to the house to fix the problems, old and new, created by Triple R Mitigation. This company, and its owner Don Dickson, are unprofessional, and put our family in danger. I urge anyone thinking about hiring a radon mitigation company in Gallatin Valley to stay away from Triple R Mitigation. read more

On time and quick job! Thank you! The crew was very nice and we feel healthier already.

Here's my experience: I scheduled a Radon Inspection, the two techs that showed up were disorganized and apparently not properly trained to do an inspection. After they left, they said someone would get back to me with a proposal. After waiting two weeks, no proposal. So I call and inquire what happened. The polite girl who responded said she would look into it. The next morning she texted me a series of basic questions about my home so that she could prepare a proposal. I called back and asked if the info she was asking about was included in the inspection notes. She admitted that it was only her 4th day on the job and she was just trying her best to help me. She then handed the phone to the owner Don Dickson, who was caught off-guard by my questions and proceeded to say he didn't need my business and asked if I was an attorney. read more

We were purchasing a small apartment building in Bozeman Montana and upon having a radon test performed realize the building had higher than acceptable levels. We were worried we would need to extend our closing date on the purchase in order to allow enough time for proper radon mitigation and retesting. Triple R mitigation came out and helped us to install a system that worked perfectly and allowed us to have an on time closing. We are very grateful for Triple R mitigation. read more

I am writing this review to express how poorly and unprofessionally I was treated. The mitigation from start to finish took over two Months. I fully understand everyone is busy but I deserve to know what is going on. I left many phone and text messages only to go ignored when asking a simple question, it seemed my tenant knew more than I did. I made it clear I needed to obtain information for the insurance company in order to get them paid in a timely manner as well as check to see if I was over charged for fans that were left connected for an extended period of time unnecessarily as reported by my tenant who seems to be knowledgable to the process. I finally received an invoice today with only an amount, no written scope of work which I need for my records. I still do not know what they did! Don basically told me that I was the rude one for leaving so many demanding messages, that they were very busy and he did not care what my tenant reported to me. I don't think I left any messages until at least 6 weeks into the process, looking at my phone records, there was a gap from May 2nd to June 20th, not exactly badgering them here! I am dismayed at their rude, defensive and uncaring business practices, making your customers feel like the "bad guy" is hardly the way to earn a glowing reputation. read more

I have used Don and his team for years to do radon remediation for real estate transactions. They are always timely in getting back to me with an estimate. They our great with my customers and are always a pleasure to work with I highly recommend their services. Wendy Bos Aspire Realty read more

Don performed the crawl-space sub-membrane way of radon mitigation in 2008 over a 1400 sqft area. 13 yr experience; done 600 mitigation work until 2008. He brought the level down to 2 pCL (4pCL is the requirement) according to 1 yr long term test after the installation. Now two years have passed but the fan and suction indicator still works, and I don't see any broken seal of the membrane. I contacted ~3 contractors at the time; their qualities seemed comparable from their bids but Don's price was the best. Highly recommend. read more