Ernie is the best! A great craftsman, He did all our tile work while assisting in all kinds of…read moreunexpected issues popping up in any renovation project. His insights were very helpful. Ernie is punctual, courteous, and reasonable. We are wholeheartedly recommending him to our friends. He approaches his projects wholistically, with understanding of the surrounding tasks not necessarily part of his scope.

We worked with Ernie Valdes on four bathrooms, two kitchens, a fireplace, two patios, and a table…read more In every instance his work was impeccable. He is creative, responsible, and very easy to work with. I cannot recommend him highly enough.

This company did an excellent job regrouting my entire bathroom including the shower. The tile is…read morethe 4"square ceramic you rarely see anymore...Now, it looks brand new. Highly Recommended!

After a brief back and forth, Randy came over to my house to assess the work I needed done on…read moreexisting tile. The tile in one bathroom was discolored, and he said it could be cleaned and sealed, and we needed tile flooring in our other bathroom replaced. Randy was friendly and approachable, and I planned to see how the smaller project went before hiring him for the larger project we needed tackled. Unfortunately, the experience was awful. A subcontractor/employee showed up on the agreed date to clean and seal the tile, and spent a couple of hours what sounded like physically scraping the tile - not what I expected. His coworker showed up a couple hours later, and told me that this plan was not going to work - that even if they could get the tile clean and seal it, the staining would come right back. He told me to have them leave, because Randy would still charge me for them being there. I went in the bathroom after they left, and it literally looked no different except there was dust everywhere - they did not clean up. I waited for a follow-up call or email from Randy - nothing. I was mad, but decided to put it behind me. A week later, I received a bill. I wrote a very frank email to Randy explaining my disappointment with the workers sent, the fact that no work was even done, and my confusion that he didn't even bother contacting me afterward. He apologized profusely and said he would follow up with me the next day. He did not follow up with me about the work, ever. But I have still been getting bills from this company!! I have emailed him multiple times, and he's told me to ignore them, but that is not an acceptable response - every time I see one of these emails, I am newly angry about the time I wasted on this endeavor. I gave him plenty of time and opportunity to make this right, and he did not even bother to try. I am writing this review because once again, I have gotten an invoice for this "work". Would not recommend.

Wonderful, extensive selection of modern tiles. Very modern, uncluttered. Large variety of textures…read more& shapes. Knowledgeable & pleasant sales manager.

I recently had a kitchen remodel and bought the countertops and backsplash materials from Emser…read moreTile. Leo Holtz is the person I worked with and he was extremely helpful and knowledgeable. He helped me keep within my budget without sacrificing the look and style I wanted.

Stay Away!! I'm a builder, and purchased over $14k in slab and tile. I went to Ann Sacks warehouse,…read morepicked out my slabs, nice marble, clean edges, minimal imperfections. Ann sacks emailed me back a pic of the slab to purchase same condition. Signed the contract and paid. Sent my driver to pick up 3 slabs, as directed, and they gave him a 3 majorly cracked, broken uneven edges, damaged. Same day tried to exchange for slabs matching quality of those shown in pics and seen in person. They refused. Said once it loaded it's yours. I had a driver pick up what I thought were the slabs we agreed upon. After hours and hours of pleading, day after day of waiting for responses, dropping in and talking to Joe, the manager, non replies from their corporate customer service, nothing we can do's from Joshua the sales associate. It's an absolute nightmare. It's our policy they said. It's it also their policy to bait and switch? They hid the damaged slabs behind two good slabs, and didn't put bundle numbers on the good slabs so consumer would think the bundle is good. Then they gave me damaged slabs saying it's the same bundle, and anyone that knows slabs will tell you there isn't that much variation in quality in one bundle. All The slabs they gave me were damaged. See first pic the slab they emailed me picture I was buying. Second picture is what my driver got day of. Last pic is how they mislead consumers at the warehouse the nicer slabs with no stock numbers were placed on the sticker numbers that were damaged. But obviously not the same bundle. Misleading, and horrible customer service, no accountability, no resolution. Stuck me with $6k worth of unusable slab. Was supposed to be my centerpiece kitchen island. Out of time money and massive stress.

I am on my third replacement of marble because they keep shipping me damaged marble tiles. Slabs…read moreare also an issue with poor quality at a high end price. You are not able to select your slabs which are 3'x6' and therefore you get what you get and they are stain, broken, and pitted. Out of 10 slabs 7 were damaged which they call part of the natural stone process and will not replace. Buyer be awarded!

Highly recommend Elit Tile!! Top notch customer service and awesome product selection. My…read moresalesperson Jun was very helpful!! Very happy with my purchase.

We had an outstanding experience working with Karen B. at Elit Tile. On a Saturday, we spent…read moreseveral hours with her exploring bathroom tile options--and even as we changed directions multiple times, she remained incredibly patient, attentive, and helpful throughout the entire process. Karen consistently went above and beyond, presenting new ideas, pulling samples, and quickly bringing up catalog photos for every direction we considered. Our project feels overwhelming but she made it feel manageable and even enjoyable. We've since gone back for additional samples to test at our construction site, and each time she has been just as responsive and accommodating. Her turnaround on quotes--and updates as our plans evolved--was always prompt and professional. We truly cannot recommend Karen and Elit Tile highly enough. Working with her made a huge difference in our project, and we're grateful for her expertise and dedication.

As noted in all the other 5 star reviews, Vardan is top notch. He had the best communication, was…read morealways punctual, careful, did conscientious, thoughtful tile work and left a sparkling work area after he cleaned up when the job was done. I am extremely picky and meticulous and Vardan surpassed all of my expectations!

I called several contractors for a very small repair job of my stone floor. Vardan asked for…read morepictures, then called me and talked in circles, sounded very whiny and hesitant, then texted me a quote of over $2000 for 2 1/2 days work. I found a fabulous guy who did the job perfectly in 2 1/2 hours for $450.

Great store! The owner, Prince was very friendly and helpful from the start! They have a wonderful…read moreselection and he showed me several options across multiple visits. We are looking forward to having our new porcelain tiles installed next week!

Prince, the owner is the knowledge, attentive and easy to deal with. He has a wide selection of…read morebeautiful tiles. I will only ever go to Mirage for tiles.

I'm very happy with Mega Granite and Marble's work on my kitchen remodel work. Annie and Robert…read moreare great! They are the kind of honest contractor that you are looking for. They are licensed (this is very important -- we had a very bad experience hiring a different contractor earlier this year who cheated by saying he has a license but in fact not, and that contractor scammed our money and never came back to complete the kitchen remodel for us --- that's when we had to look for a new contractor and fortunately we found Annie and Robert.) Annie and Robert came and measured our kitchen and provided computer generated sketches for us to approve. Their on-site installation crew are also fantastic. Chris and Alejandro demonstrated experiences and skills throughout the whole installation process. They are also detail oriented. They acted professionally with courtesy. Overall this is an honest business with great professional crew and it's a pleasure to work with them. Highly recommended.

I'm thrilled with my decision to choose Mega Granite for my backsplash project, and working with…read moreAnnie and her team was a fantastic experience. Although they were booked for a few weeks, the wait was absolutely worth it. The team was professional, experienced, and truly thoughtful in their craftsmanship. They are dedicated tradespeople who take pride in their work. The floors and counters were carefully covered, plastic sealed off the area to contain dust, and they cleaned up beautifully. I chose an inexpensive tile but thanks to their skill it looks great!

If you are looking for a simple repair or a straightforward project, Eshed may be a great option…read more However, if you are looking for very utmost craft, precision (ie. 1/8" grout lines), working with curved tile shapes and expect a professional partnership throughout where there is no harassment and unsolicited comments beyond the scope of the agreed upon project, then this is not the small business for you. I, too, found Eshed via his five star reviews but was completely disappointed with the way the project unfolded. The initial project quote was 15 business days. Though I had to unexpectedly travel for work and attend jury duty, I ended up being without a kitchen for 2 months. Expectations were not met. Partway through the tile project, my closet broke and a closet expert came to assess my storage needs while Eshed was at the property working on the kitchen backsplash. While showing the closet designer my dresser drawer, it tipped over due to all the drawers being opened. We called Eshed in to help us rotate the dresser back upright and I thanked him for his help. I carried on with my closet consultation. At the end of the work day, while Eshed and I were discussing progress, Eshed made a comment about seeing all of the underwear in my dresser drawers and breezed past it as if it was part of standard conversation practice. In addition to this, while wrapping up on a Friday, he has sent me photos of where he's headed for the weekend and at one point even verbally suggested that I go with him to climb rocks on the beach. These instances, though not tied to the project, demonstrate a lack of professional standard that I expect from the highest quote that came in during my research for a quality tile installation. When all the tile was installed, right when the first wall's grout was applied in the kitchen, I was shocked to realize that the spacing that we were aiming for (1/8") was not at 1/4" or greater in some areas. I asked him if he used spacers to control the spacing and he said no. I asked him why he didn't use spacers and his response was aloof, telling me it was inefficient. This is not the bar of craft of excellence once expected from a project where the tiles cost more than the labour and the labour was already the highest bid across 5 businesses. Upon project completion, the matte black door knob on my front door looked like a blender had been taken to it because of all the broken tiles he was managing while going in/out of the property to cut tile pieces. I pointed this out and he did not make any suggestions to make this right or compromise. Lastly, he had an unprofessional meltdown in front of my electrician, a fellow tradesperson after passively suggesting that the electrical outlets need attention and that I should bring the electrician back (for the 3rd time). He raised his voice, got overly dramatic and read the text message he wrote me in front of the electrician to prove a point that only worsened his credibility. On the final day of completion, instead of calling me out of my office to confirm that the project was complete, he texted me while leaving the property and told me to send a check. No final walk through of the work was discussed. It is likely Eshed will respond publicly with a rebuttal, but I hope these examples as a whole give you the context you need when considering your next tile needs.

We were in the process of getting a new refrigerator, but an overhanging countertop limited our…read morechoice. We contacted Eshed about trimming the countertop. He is extremely skilled and easy to communicate with. Thanks to Eshed, we got the fridge we wanted. I will call him again for future projects.

John is wonderful. He's always so helpful, and takes the time to show you exactly what you're…read morelooking for, and wishing your budget. I have been shopping at Discount Tile for about 20 years. They're the best!!!

Look at this receipt. ..... they charged $30 for a single…read moreschluder that is normally $10-$15 in other stores. ThenThey charged 24% tax?!?!? We are in Los Angeles county. Tax is 9-10% max I called the owner and he said it's a lie and told me good luck and hung up on me. This place is dishonest and disrespectful and overpriced Please see my attached receipt.