I had a leak of what appeared to be transmission fluid and dropped in to see if the leak could be…read moreidentified. Ken managed to squeeze me in and one of his technicians put my Corolla up on the hoist and diagnosed the problem in minutes. The problem was quickly resolved and I was on my way. Ken and staff are very friendly, professional, and skilled. I wouldn't hesitate to use their services again should the need arise. Thanks guys!!

Please do not waste your time and hard earned money. I took my car here to have them check out a…read moresquealing noise coming from under my hood. When the car is fixed and ready I find out they changed the front brakes. Now I am 100% sure the noise has nothing to do with the front brakes but I just went with it because they were due for a change anyway. THE PROBLEM I HAD WAS NEVER ADDRESSED. My car is still making a squealing noise from under the hood and I'm out $700. To make matters worse, exactly two weeks after the front pad, rotor, and caliber was changed on the passenger side, the caliber seizes and my brake starts billowing smoke. I get the car towed back here because I find it hard to believe that this has nothing to do with the repair two weeks prior only to be charged another $220 for a flex hose. Long story short I have more problems after having my vehicle 'repaired' here than before and I certainly don't plan on ever returning.

I took my Mercedes Benz A220 to JC Lube back in November, and the person at the counter with his…read moreown eyes saw that it was a Mercedes. He specifically quoted that with cash, he would put the winter tires (on the rim) on for $60. When I got back, the quote was not honored. I was told for a german car it would be $80. Do you really want mento believe that the person who originally quoted $60, doesn't recognize a German car?? It didn't end there. The person who I dealt with probably needs some good brush ups and training on how to talk to a client. He was getting very difficult, and I asked why he was behaving like that. Guess what his answer was - in a generalized fashion he replied that their "clients" make their life difficult. Can you imagine the level of customer service? If your clients make your jib difficult then you shouldn't be here. Not honoring the quote and difficult behavior were not the end. When asked about the wheel lock, I mentioned that it is in the trunk under the tires. That guy would not do the work unless I, the client, take the tires out and hand him over the wheel lock. This kind of difficult and unprofessional response and behavior doesn't help! You should do better than this!

DO NOT GO HERE. Hopefully this review will help someone avoid similar issues I've faced. It's long…read morebut worth the read. On September 20th, I visited JC Lube for an oil change. Four days later, a dashboard warning appeared: "Charging malfunction: battery is not recharging. Stop carefully and consult nearest service centre." Concerned, I contacted a mobile mechanic on September 27th. He discovered the oil filter cover had not been secured properly, causing oil to leak all over the engine and damaging the serpentine belt, which needed replacement. I called JC Lube on September 28th, and Ruben, the manager, asked me to bring the car in. I paid for towing and brought the car in on September 30th. Ruben replaced the serpentine belt and attempted to clean the engine at no charge. However, there was no apology or acknowledgment of the mistake. On October 7th, the engine light came on. My regular mechanic found the engine was still covered in oil and noted that the alternator and serpentine belt tensioner were damaged due to the oil contamination. He recommended replacement of these parts and a professional cleaning. I returned to JC Lube on October 9th to address the issue. At the shop, I spoke to Jay, who claimed to be the supervisor but refused to escalate the matter, dismissing my concerns and telling me to contact Mobil head office, claiming JC Lube operated under Mobil. Later, Ruben clarified this was false, explaining that JC Lube is independently owned, and Mobil only supplies products. This misleading information added to my frustration. Ruben returned from vacation on October 24th, after I followed up multiple times, and agreed to inspect the vehicle on October 29th. I arrived at 8:50 AM and was told it would take a few hours. After hearing nothing by 1 PM, I went to the shop at 2 PM, and the car was suddenly "done." Ruben claimed he had cleaned the engine further but refused to replace the alternator and serpentine belt tensioner, insisting they were not completely broken. I explained that due to their negligence, these parts were compromised and likely to fail, which concerned me as I drive daily with my two small children. Ruben dismissed these concerns and refused to replace the parts, stating, "I won't fix what's not broken." Since then, I've had to return to my regular mechanic twice for further issues stemming from the initial mistake. JC Lube has not acknowledged any wrongdoing, often appeared annoyed with us for seeking resolution, and consistently failed to provide professional service or accountability. This experience has been a nightmare. Mistakes happen, but their refusal to take responsibility and their dismissive attitude make it clear they do not value their customers. I would not recommend JC Lube to anyone. Beware.

My experience. Had a 1994 Camaro Z28 that need some work, a spark plug hole had to be refitted…read more-whatever, I just needed it fixed. First they took forever, it was one excuse after another, oh we're really busy, oh its a long weekend. Blah blah. Then I get it back and on the way home the car dies. They came and got me and drove the car back to the shop. They tell me that coolent got in the opti-spark ($600 part) when they were working on the car and I need it replaced. Long story short, they wouldn't pay for it. I had to pay for it and the labour to replace. Nice. Needless to say I will never do business with them. Use them at your own risk.

These guys give great service once you develope trust. They would go the extra mile to attemp to…read moreaccommodate your situation. They always give opions. I have been their customer since moving to Durham (over 6 years). I strongly recommend them. I only have one complaint. Be prepared to leave your vehicle overnight or even a couple of days. For me this can be a very difficult transition without a car for a few days. They compensate by working longer hours and weekends during the summer. Driver

I took my car in for changing the winter tires over to summer ones. After I picked my car up I…read morenoticed the centre cap on one tire was missing. The service guy said it was missing when I brought it in. It wasn't! Cost me $50 to replace it at the dealer.

To Whom It May Concern…read more I have just come back from having my car air conditioning repaired at Pickering Performance Tire & Auto Centre, I must let everyone know that their establishment is very clean and the service was wonderful, I was back on the road with air conditioning within an hour. Stephen Pusateri, was the person who helped me, and he was extremely pleasant, courteous and friendly. I would not hesitate to go back to them anytime. Cheryl Cocquyt