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    Triple A Transmissions

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Triple A Transmissions

    Auto transmission repair

    Transmission leak inspection

    Triple A Transmissions Photos

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    1 year ago

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    JC Lube Express

    JC Lube Express

    (9 reviews)

    I took my Mercedes Benz A220 to JC Lube back in November, and the person at the counter with his…read moreown eyes saw that it was a Mercedes. He specifically quoted that with cash, he would put the winter tires (on the rim) on for $60. When I got back, the quote was not honored. I was told for a german car it would be $80. Do you really want mento believe that the person who originally quoted $60, doesn't recognize a German car?? It didn't end there. The person who I dealt with probably needs some good brush ups and training on how to talk to a client. He was getting very difficult, and I asked why he was behaving like that. Guess what his answer was - in a generalized fashion he replied that their "clients" make their life difficult. Can you imagine the level of customer service? If your clients make your jib difficult then you shouldn't be here. Not honoring the quote and difficult behavior were not the end. When asked about the wheel lock, I mentioned that it is in the trunk under the tires. That guy would not do the work unless I, the client, take the tires out and hand him over the wheel lock. This kind of difficult and unprofessional response and behavior doesn't help! You should do better than this!

    DO NOT GO HERE. Hopefully this review will help someone avoid similar issues I've faced. It's long…read morebut worth the read. On September 20th, I visited JC Lube for an oil change. Four days later, a dashboard warning appeared: "Charging malfunction: battery is not recharging. Stop carefully and consult nearest service centre." Concerned, I contacted a mobile mechanic on September 27th. He discovered the oil filter cover had not been secured properly, causing oil to leak all over the engine and damaging the serpentine belt, which needed replacement. I called JC Lube on September 28th, and Ruben, the manager, asked me to bring the car in. I paid for towing and brought the car in on September 30th. Ruben replaced the serpentine belt and attempted to clean the engine at no charge. However, there was no apology or acknowledgment of the mistake. On October 7th, the engine light came on. My regular mechanic found the engine was still covered in oil and noted that the alternator and serpentine belt tensioner were damaged due to the oil contamination. He recommended replacement of these parts and a professional cleaning. I returned to JC Lube on October 9th to address the issue. At the shop, I spoke to Jay, who claimed to be the supervisor but refused to escalate the matter, dismissing my concerns and telling me to contact Mobil head office, claiming JC Lube operated under Mobil. Later, Ruben clarified this was false, explaining that JC Lube is independently owned, and Mobil only supplies products. This misleading information added to my frustration. Ruben returned from vacation on October 24th, after I followed up multiple times, and agreed to inspect the vehicle on October 29th. I arrived at 8:50 AM and was told it would take a few hours. After hearing nothing by 1 PM, I went to the shop at 2 PM, and the car was suddenly "done." Ruben claimed he had cleaned the engine further but refused to replace the alternator and serpentine belt tensioner, insisting they were not completely broken. I explained that due to their negligence, these parts were compromised and likely to fail, which concerned me as I drive daily with my two small children. Ruben dismissed these concerns and refused to replace the parts, stating, "I won't fix what's not broken." Since then, I've had to return to my regular mechanic twice for further issues stemming from the initial mistake. JC Lube has not acknowledged any wrongdoing, often appeared annoyed with us for seeking resolution, and consistently failed to provide professional service or accountability. This experience has been a nightmare. Mistakes happen, but their refusal to take responsibility and their dismissive attitude make it clear they do not value their customers. I would not recommend JC Lube to anyone. Beware.

    Triple A Transmissions - transmissionrepair - Updated May 2026

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