DO NOT GO HERE. Hopefully this review will help someone avoid similar issues I've faced. It's long…read morebut worth the read.
On September 20th, I visited JC Lube for an oil change. Four days later, a dashboard warning appeared: "Charging malfunction: battery is not recharging. Stop carefully and consult nearest service centre." Concerned, I contacted a mobile mechanic on September 27th. He discovered the oil filter cover had not been secured properly, causing oil to leak all over the engine and damaging the serpentine belt, which needed replacement.
I called JC Lube on September 28th, and Ruben, the manager, asked me to bring the car in. I paid for towing and brought the car in on September 30th. Ruben replaced the serpentine belt and attempted to clean the engine at no charge. However, there was no apology or acknowledgment of the mistake.
On October 7th, the engine light came on. My regular mechanic found the engine was still covered in oil and noted that the alternator and serpentine belt tensioner were damaged due to the oil contamination. He recommended replacement of these parts and a professional cleaning. I returned to JC Lube on October 9th to address the issue.
At the shop, I spoke to Jay, who claimed to be the supervisor but refused to escalate the matter, dismissing my concerns and telling me to contact Mobil head office, claiming JC Lube operated under Mobil. Later, Ruben clarified this was false, explaining that JC Lube is independently owned, and Mobil only supplies products. This misleading information added to my frustration.
Ruben returned from vacation on October 24th, after I followed up multiple times, and agreed to inspect the vehicle on October 29th. I arrived at 8:50 AM and was told it would take a few hours. After hearing nothing by 1 PM, I went to the shop at 2 PM, and the car was suddenly "done."
Ruben claimed he had cleaned the engine further but refused to replace the alternator and serpentine belt tensioner, insisting they were not completely broken. I explained that due to their negligence, these parts were compromised and likely to fail, which concerned me as I drive daily with my two small children. Ruben dismissed these concerns and refused to replace the parts, stating, "I won't fix what's not broken."
Since then, I've had to return to my regular mechanic twice for further issues stemming from the initial mistake. JC Lube has not acknowledged any wrongdoing, often appeared annoyed with us for seeking resolution, and consistently failed to provide professional service or accountability.
This experience has been a nightmare. Mistakes happen, but their refusal to take responsibility and their dismissive attitude make it clear they do not value their customers. I would not recommend JC Lube to anyone. Beware.