Maritime Travel
lbreakey@maritimetravel.ca…read moreLynda Breakey
Cc: Marina Banozic Travel Agent, Branch Manager
mbanozic@maritimetravel.ca
cc: Kristine Huhtala, B.A, CTC (Branch Partner)
January 30, 2026
Subject: Denied boarding Air Transat flight TS0956 November 14, 2025, because Maritime Travel (Kristine Huhtala) did not submit my MEDIF as required. Kristine Huhtala December 30, 2025, email.
Lynda wrote me.
Lynda Breakey, I am the Regional Director of Branch Operations for Maritime Travel: I have carefully reviewed the concerns raised in your correspondence and would like to respond accordingly.
Lynda Breakey wrote in part: Please be advised that I have been involved in this booking since you first brought these matters to our attention.
Nov 19, 2025, Kristine wrote I've told them that we are dealing with it here in branch. There is nothing more they can do and are aware of your concerns."
December 30, 2025, Kristine wrote in part: Head office has been emailed, and they will respond shortly today.
Who do I believe? Who is telling the truth? I asked for copies, for proof but hey refuse to provide them.
Lynda Breakley and Kristine Huhtala both wrote several paragraphs about what they believed was said or written which most of I absolutely denied, they also stated these correspondence remains on file but refuse to provide them to me and prove their accusations. I provided supporting documents of the facts, and they refused to provide me with any supporting documents in support of these accusations.
Nov 17, 2025, Kristine wrote: "Your form from 2024 is clearly no good and a new form had to be filled out which I assumed you would have had a new form filled out by the doctor and had it sent into Transat. "
How can Kristine assume this? She did not check with Air Transat! She did not provide supporting documentation to confirm her statement. She did not submit the MEDIF that I had provided her. I have since provided Maritime travel proof that my MEDIF form for air travel with a POC was valid for three years. It Is attached to this email.
Air Transat wanted to charge to supply me oxygen, and I was not impressed but Kristine stated: "This is how you filled out the form, so I guess Transat assumes you need oxygen?" However, this was an error with the travel agent although she was a veteran it appeared she did not know the difference between (O2 tanks/cylinders, liquid, canned or recreational oxygen or a personal air concentrator as she talked about oxygen tanks and oxygen machines. It appears that Maritime is lacking in the training department.
They offered to rebook me in economy, but I paid for club class, and they totally dismiss my disability and blame me for being difficult?
Kristine wrote Nov 14, 2025. "I remember you told me when you spoke to the girl at Transat that morning and she told you your old forms were still ok to use...did you get her name by any chance?? I'd like to build a case with them about you being given wrong information."
Nov 19, 2025, Kristine wrote I will know within a few weeks once I hear from Transat if there is any compensation for the lost week and I will let you know at that time
I requested a copy of both the letter she sent Air Transat and the reply from air Transat. For unknown reasons they refuse to provide them to me.
There is no question that Maritime Travel did not provide the services I was charged and paid for. I lost 8 days holiday in the accommodations I paid for, had to make a trip to Toronto to be denied boarding and had to call my ride back to pick me up, also paid for a new MEDIF and mine was still good.
I believe both Linda and Kristine wrote: We value our clients and always strive to provide clear guidance and exceptional service.
I got the worst treatment imaginable and would never trust Maritime travel and especially stay away from Kristine Huhtala in the Sudbury office.
Linda wrote: ": I have carefully reviewed the concerns raised in your correspondence and would like to respond accordingly." Why did She not provide me with the proof and copies I requested. I provided proof and documentation of most discrepancies and disregard and dismissed facts to condone Kristines actions. Linda has not provided any evidence, and her decision is not fact based she also refused to explain how my arguments were considered in her decision.
It is my opinion that Maritime travel did not meet their own principal and did not strive to provide clear guidance and exceptional service.