I am reviewing, on Jan 29, 2022, during a bizzard. Trinity confirmed the appointment yesterday. Due to the weather, I was fully NOT expecting them to show up... BUT Alexis "Solar" Salas showed up..not only did he show up, he was right on time. This was the initial discussion and based on this interaction, I AM ALL IN!!!. Companies forget that good old fashioned good customer service and honesty go a very long way. Alexis walked me through all of the need to knows and the nice to knows with ease. I am looking forward to the next steps. Thanks Solar Salas!!! read more

Trinity Solar - Solar Salas, at work. - Solar Installation Near Me - Cheshire, Connecticut

It does meet code... If esthetics are a concern this is what you can expect. The technicians that did this were so kind as to leave the generator transfer switch exposed to the elements, yes that's it on the ground. Yes it's now full of water and can't be reinstalled. Great job guys!! read more

Trinity Solar - Trinity solar installation. - Solar Installation Near Me - Cheshire, Connecticut

Trinity Solar installed my panels in 2022, and since then I've had intermittent power outages. I only recently learned these outages were related to the solar installation. During the week of 4/6/26, I experienced repeated outages, which escalated to a complete loss of power on 4/10/26. Eversource came out immediately and confirmed the issue was not on their end. A licensed electrician then determined the problem was a faulty installation of the main solar system disconnect. I contacted SunStrong (formerly Sunnova) and was told this issue was covered under Trinity Solar's installation warranty. On 4/15/26, I spoke with a Trinity representative (TJ), who confirmed their system showed voltage issues and said service would contact me. I emphasized that I had no power. No one followed up. I later called again and spoke with Danielle, who said the issue would be escalated to corporate management in New Jersey--but again, no response or service visit. With my home without power, I had no choice but to pay my electrician out‑of‑pocket to replace the faulty disconnect and correct the wiring--work that should have been covered under warranty. The lack of urgency, communication, and accountability was extremely disappointing. Be sure to consider service response and warranty support carefully before choosing Trinity Solar. read more

I installed a 6 kW solar system with Trinity Solar, and the entire experience was extremely frustrating and unprofessional. The project took over 3 months to complete, far longer than promised. Communication throughout the process was terrible. My project manager, Spencer, rarely responded to calls or questions and showed little to no concern once the contract was signed. Appointment scheduling was a nightmare. At least four times, I was told a crew would show up on a specific day. I rearranged my schedule and even notified my tenants to provide access to other units--only to be canceled on at the last minute, or worse, no one showed up at all. Many times, I had to chase them just to find out what was going on. During installation, Trinity Solar replaced my electrical control panel. Later, when I had an electrician come to do additional work, he discovered serious safety issues: * The main power cable was loose and actually came out of the breaker during work * This left a live 120V high-voltage cable exposed, with no safe way to reconnect it * Further testing showed five additional circuit breakers with loose connections This was extremely dangerous and stressful, not just for me but for any electrician working on the system. At the beginning, Trinity Solar made many promises, but delivered very little. To make things worse, they ran the panel wiring directly across my roof in the most obvious and ugly way possible, clearly choosing the easiest route instead of a clean or professional installation. My roof now looks terrible. I asked them to fix this, and it's been over two months: * First appointment: canceled last minute * Second appointment: no-show * When I contacted Jessica (Service Coordinator), I was told the issue "belongs to another department" and that someone would contact me * That was weeks ago -- no one ever reached out All of this happened after full payment was made, which explains the complete lack of urgency or accountability. Now the system is technically running, but it is producing only 1.5 kW, which is less than 20% of what was promised. I paid $18,000, yet I'm still paying about 80% of my electricity bill. This feels misleading at best and a scam at worst. I have screenshots, photos, and documentation to support everything stated here and am happy to share them if needed. My advice: If you're considering solar, stay away from Trinity Solar, or do not pay a single dollar until every detail is completed and verified. read more

NO MEANS NO! My family and I just went through the rigmarole again today with a Trinity Solar sales rep who came to our door with his pitch and gave us a difficult time when he got an answer he didn't like. The rep then went across the street to harass our neighbor just as they were trying to walk from their car to their front door. Every few months it's the same thing with these people, who often interrupt the work day (since WFH is a thing) and act aggressive and unfriendly when they can't push product. I understand the job is tough, but folks will seek solar online or elsewhere if they want to add panels to their house. We have a new roof and intend to keep it leak-free, so the answer remains NO. read more

Follow up September 30 still no feedback from this company. Now it is 6 months. They will not respond to my emails. If you are looking for a Solar provider my suggestion is to avoid this company. I have not tried any others but I cannot imagine another company with this type of customer service, in this business or any other. I had a representative approach me in Home Depot and we arranged for a site visit. Salesman came and made a strong sales pitch. I decided to move forward with an install. The install was finished April 2 2025 and to date, August 28 2025 they have not been turned on. I have called their Concierge phone many, many times (they define concierge differently than most people) to get an update on the status and they tell me the same thing every time, "They will try to find out what the delay is and will escalate the issue to who ever they have to." I am told, "We will call you back in no more than a couple of days". Not once have they followed through. This is a disgraceful way to run a business. Quite honestly I believe they have lost my finance information, when the finance company they were using (Sunovo) went bankrupt. I don't believe that since my installation, they have activated one system in the past 5 months. .If they have lost some sort of paperwork they should just tell me. There cannot be anyone there that is competent to follow through. On August 14, I left a message to my assigned Concierge asking them to please remove the panels. At this point, I do want solar, but not from these them. I have done some further research into the company and have found that they have had many negative reviews I take responsibility for not doing more digging after I was approached but am hoping, that this post helps others. I would still put Solar on my roof so I need to get them to remove the panels before I can do that. They have not met the obligations of the agreement. I will bet that if I have my roofer remove them and drop them off at HQ in New Jersey, someone will pay attention. Also, Home Depot should look into companies that they let sell things from within their stories. I was going to list the names of the Sales Person and the Concierge person in this post but decided against it. Before you decide to do business with them you can connect with the CEO/President Tom Pollock on LinkedIn at https://www.linkedin.com/in/trinitytompollock/ He should be embarrassed that someone had to call them out in this forum. I'm not the only one. read more

Solar panel consultant came to our house and reviewed the trees and shading on our roof. We had been told by two other solar companies that too much shading to provide good solar panel coverage. The Trinity salesperson assured us they could install solar panels that would provide power to lower our overall electric bill (Eversource). Installation went smoothly. After six weeks of usage we received our first electric bill and we saved a whole $4.65 for the month. Solar panels produced 17 kWh of power for the month of December 2024. Our agreement stated they would produce an estimated 4700 kWh of power for the year. We are now paying our Eversource bill which has not gone any lower than prior to installing solar panels and paying $90 month to Sunnova for having the solar panels. Called Sunnova, who manages the solar panels, and they stated after one year we can review the amount of power produced and make "an adjustment" In the end, I feel taken advantage of and fooled into thinking our roof had enough clear view of the sun by an overzealous salesperson. Be very careful, if you have a roof with a southern exposure and no trees you would be fine. Unfortunately, once the panels are installed you are locked into a long-term contract with no recourse if the panels don't produce enough power. read more

Horrible customer service , no people skills. Was told by rep tree removal is not an issue but was called ten mins before consultation and told because of the tree they have to cancel the appointment!! Wtf!??! read more

It took them nine months to start installing, and about an hour after they started putting holes in the roof they hit me with "it is going to be 40 more weeks before we have the last part, and then the system would get turned on some time after that." And now that they've started the install I can't cancel. It is going to be a minimum of 1.5 years from signing the paperwork to getting it turned on, and if history is any indication it is probably going to be more like 2 years. This company operates in bad faith, and you should not get mixed up with them for any reason. read more

The company rejected my project without any consideration for my commitment to cut 6 trees. I can use every cent of the federal tax credit. As I understand it, this installer is only interested in Power Purchasing Agreements and not in any other type of installation. Their sales person is gentle, hangs out at the Home Depot in Bloomfield, perhaps looking for low income household heads for whom the tax credits have no intrinsic value and reselling the tax credits and property rights to Private Equity. Good for people with very low incomes, limited future prospects, and for not-for-profit organizations. read more

I would not go with Trinity Solar. I would wait till solar gets better. Trinity solar in Connecticut put the electrical panels on the front of my home over 5 ft up near a window. It looks awful. They never went over this plan after 6 months of planning. It was also difficult to deal with them after the install. I did all the calling. Basically the sales rep got paid. Just be careful that you know exactly what you are getting going and where it is going and do not allow changes read more

Trinity Solar - Front of house - Solar Installation Near Me - Cheshire, Connecticut

Biggest mistake ever going with Trinity. They promise you the moon and deliver nothing. Every solar company told me they could not install panels due to neighbors trees. TRINITY said if you do not produce we will pay you and take down the trees. They do not answer phone calls or call you back. I should have listened to all the other solar companies. read more

Nolan Kinne is our Trinity salesperson, and he was awesome through our whole experience. He even showed up on install day. We had a 30yr old roof, so we needed a new one and decided to do all of it through Trinity. The contract process was frustrating as another entity was involved, Sunnova. We had to take a tree down in order to get the roof done. At the time I was still in the construction industry and was very familiar with contracts and insurance clauses. The tree company, not Trinity, I had issues with. It seemed to drag out and, in the end, even though they sent me a COI they did not change their contract that stated I was responsible for any damage, they had no liability. I was not going to sign that. (Read your paperwork people) We ended up with a local guy and he was significantly less money. The change order process through Trinity/Sunnova was frustrating as I never knew if I had the correct contract total with the contract adds and deletions. The roofers did put an obnoxious drip edge on 3/4 of the house, not black like the front but when I reached out about it, they were there the next day and swapped it out. Sunnova is not our favorite, that's who we pay monthly. They are actually quite frustrating. Trinity Solar, however, has always consistently been great. Their service guys were awesome. Their electricians walked through the design plan for the conduit while I was there so we could all agree and its perfect. We went from a typical $550/month electric bill to $0/month. The cost of the solar and roof (as we could not afford them outright) is less than our electric bill was. I highly recommend solar and Nolan from Trinity Solar. For the Trinity person that monitors these reviews, my only suggestion would be a single point on contact. Having a team for the roof, a team for the solar both contingent on tree removal was very hard to navigate who I was supposed to reach out to and for what. Then the e-contracts from the same FI but not always obviously for what, drove me nuts as well. read more

I had solar panels installed by Trinity Solar on a brand-new roof. Four years and ten months later, I have a hole in my roof. I called for help, and they sent a technician out who told me a squirrel had caused the damage, and they don't cover that. I asked to talk to someone, and I got the runaround. I called a roofing company to make repairs, but I'm told only Trinity can remove the panels and there is a charge for that. They only care about selling you the product and don't care about servicing you after. Whatever you do, don't use Trinity for your solar needs. They are the worst. read more

Had eight panels put on a 5 year roof with no issues. Two years later, rotted plywood. Trinity said not there problem. My roofer stated otherwise. 10 grand for a new roof. Run from these people. read more

Trinity Solar has done a lot of installs in my town and everyone is happy. I realized that yelp is a place where people who are not happy go to bash a company. So here i am !!!! Saying TRINITY SOLAR IS GREAT !!! My sales rep was very kind and informative he walked me through the mandates, educated me on a lot about my electric bill and where my money was going, and taught me all about how net metering works. No brainer. Highly recommend Dan Barragan in Connecticut, and i think he works in NY also. Thanks !! read more

I just recently contracted to have a Solar installation. It took two days to install the system of 29 panels. After the panel install I have to wait a month or so for the town to inspect the work and Eversource to add a reverse meter. My salesman is Alex and he is awesome. Trinity Solar is a Christian owned company. Their motto is God, people, and money. I will be updating in the years ahead. Handholding is important. Customer Service is expected from me. So far so good. read more

I was contacted by Trinity Solar around tax return time. I quickly explained I had my return going into construction projects around my house and did not have any money freed up for solar panels at that point. A week or two later I got a follow up call letting me know that the program they are offering with National Grid does not require any up front costs. I basically said - okay, come give me your presentation and I will think about it. The rep that came out (Jim) was very friendly and answered all my questions without hesitation. I ended up financing an 11 panel system through Trinity. They handled all of the permitting with the City of Pawtucket as stated. Within a few weeks the subcontractor came out and installed the panels. They were a crew of 3 friendly guys who did a good job and did not leave a mess (I believe the sub was NEC). It took a few weeks for National Grid to get out and power the system on but it is now up and running and producing power. I would so far definitely recommend Trinity Solar - if was a very easy pricewill have to update this review after a few of production so I can really see if this works as pitched. Update 10/19/18 - I have had the solar panels up and running for a few months now and so far everything has been as explained by the Trinity rep. I have received 2 credits on my electric bill thus far and I am excited to see the 6 month / 1 year results! No issues to report! Yay! read more

Trinity Solar - Solar panels waiting to go up onto the roof - Solar Installation Near Me - Cheshire, Connecticut

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Horrible experience with setting up a meeting. Some lady with a carribean accent called to confirm an appointment but got very pushy and rude on the phone when I asked a couple questions. She yelled "JUST HOLD ON" so I cancelled. Who runs this company? read more

We have been trying to talk to someone at Trinity headquarters in New Jersey for almost a month with no luck. Our issue began in May when we had a leak in our roof and had 3 different roofing companies come out to give estimates. ALL 3 companies asked us when we got our solar panels installed and we told them in July of 2021, almost 3 years ago. They all stated that Trinity should never have put panels on the roof without advising us to replace the roof as there is moss on this shingles, they are cracking and many of the shingles have much of the gravel/sand component missing. We started our quest with the problem with Trinity at that time. Due to illness we were unable to follow up until now and have left 3 unreturned messages with Kayla. We have finally talked to someone on Monday 9/16 who was supposed to return our call today 9/20 but have not received a call yet. My wife did call and was again referred to another person and has left another message. The individual who came to sell us the system told us our roof was fine for installation, but he just took pictures. At this point we would never recommend Trinity to others. By reading some of the other reviews it just seems like Connecticut is the location with low ratings. Today, another roofing company recommended we contact the Attorney General which may be our only option. read more

We are having an absolutely horrific time with Trinity Solar. Signed up for solar in October 2023. We kept getting email "updates" telling us the project was delayed due to town permitting, etc. I finally called in June and informed the salesman that a family member in the same town, used another company for solar and was up and running in 6 weeks. I received a call the next day that the permits came through that very morning. Scheduled install of panels to find the permits had been issued 2 months prior. They came and installed the solar panels however didn't complete the install. Now, we are stuck with panels on our roof that are not even hooked up to anything. When asking for explanations, we have been given every excuse including requiring more permits and boxes on back order. The salesman has since been condescending and now won't return calls or emails. I called customer service who was supposed to have a manager call me. No call yet and it's been over a week. We are 2 months shy of this process taking a year and still nowhere close to up and running without any explanation, apology or anything else. An absolute disgrace and horrible business. I regret ever moving forward with Trinity Solar and would not recommend anyone do so. read more

We got our panels this past winter and got turned on in spring. We paid nothing out of pocket and now as it's heating up and last year we were paying 300$ for power we're only paying 120$ So I'd say we're pretty happy. I'm surprised the entire state hasn't gone solar but I'm happy the incentive is still necessary ‍ read more

Sales rep made my family feel uncomfortable. Pushy , rude , and aggressive. This company also does not take no for an answer.

I signed up for a consultation with a rep that came by the house and then had to cancel. Don't give them your phone number unless you want to receive daily calls from them. From different numbers. read more

started with a man lurking around my yard then standing next to where a package was just delivered. I have camera's so I see all. I opened the door to find him unmasked and trying to get close to me which bothered me. He talked about my neighbor, like I know what my neighbor is buying! The 1st words after hearing his speel, was me telling him to "PLEASE LEAVE" since I saw he trying to sell me. He ignored me. I said it again more firmly, which he ignored and again and I said I am calling the police which finally got him to move a bit. I SEARCHED ONLINE FOR THE COMPANY. WEBSITE REFUSED TO WORK AFTER 4=5 TRIES. Same with 2 listed phone numbers I could find! Both out of Cheshire Ct. WTF is going on with these people? read more

Can not say enough good things about Anthony DiGiacomo and Trinity Solar. The experience was so simple with the way Anthony was happy to answer questions and address concerns. You were kind, thoughtful, and welcomed my family into yours with open arms. Thank you for that and my family thanks you. Can't wait to continue this journey with you and Trinity Solar. If you are thinking about going solar you will not be disappointed. This company and their teams are the real deal.... ..... read more

Trinity Solar - Solar Installation Near Me - Cheshire, Connecticut

Watch the promises made by their sales force. AFTER agreeing to move forward, the salesman (Jon) OFFERED to change out our main panel as it was full, and also offered to reimburse for the removal of 2 trees we wanted taken down. Installation day arrived with VERY little contact leading up to it. We truly believed the project was on hold due to Corona Virus. Nope! The crew started mounting their equipment. No tree removal! No main panel! Apparently they werent needed!!! So.., I did what any reasonable homeowner would do. I threw the crew off my house. The Regional Manager (Mike) called me 2 days later. I explained what I was promised, that I expect everyone to uphold their promises, and finally that this is one helluva way to start a 20 yr relationship. A month later and Mike has yet to call me back. Now I have a partial system installed and holes through my roof and siding!! Consumer Beware!! read more

After having solar panels on our roof installed by Trinity going on 3 years now, we need shingles replacement. Prior to the installation we asked what if we need a new roof. They said no problem. We'll come out and take them off. Well, they have changed their policy and no longer do that UNLESS we have them replace the roof. I already got a contractor to do the shingle replacement. But before speaking with them, I had to go thru Sunnova which is the panel leasing company we pay our monthly fee to. So, I had to pay them $7,000 the fee to remove and replace the panels. They assigned the job to Trinity Solar out of Cheshire, CT and their response was that they don't do that anymore. Bear in mind that this process was started on Feb.7 or so. We got nothing but stonewalling from both companies to give them more time. We found 5 solar panel contractors in CT they could subcontract the job to them. And we've warned the Sunnova people our next step is to file a complaint with the Better Business Bureau and the Connecticut Attorney General's Office. Customer service with these two companies is absolutely disgusting. read more

Worst company. tell you that "why pay $35 to have a $20 pizza delivered" then show you how they don't charge the fees but charge you $50 for the pizza. I been paying double electric bills to them and the utility company. The system has never worked right. I'm calling all the time for new service tickets or status on the open ones. They come out bad mouth the install leave and close the ticket not fixing everything. He I go another summer with 700-800 electric bills. I'm stuck don't be dumb like me. If it is to good to be true it is. read more

Nice until you tell them no. Inferior product and higher price had me choosing a different company. They then became pushy and rude, badmouthing the other company, and repeatedly calling/emailing/texting. read more

Very excited to apply and potentially get solar panels at no cost through Trinity Solar. Alexis Salas is thorough and incredibly knowledgeable. Woo hoo! read more

As I reflect on my experiences with Trinity, from first contact to advice and consultation through final install, I feel like I've hit a sort of uncommon trifecta. Initial contact was with a young, courteous and respectful community canvasser. I was led through home evaluation, panel location decision, long-term impact concerns and contracting by a patient, knowledgeable and pleasant energy consultant -- Heather Kelly. Lastly, the install team was efficient, quick and clean. Yup. A Trinity trifecta. read more

DO YOUR RESEARCH! I'll NEVER EVER get solar from them! Two years ago (Dec), I had consultant, Joe (met him in hartford home expo) came and said I can get solar. I told him that I have GIANT Oak tree next door at left and Oak trees at right that may block the sun. It's hard to know because its Winter and no leaves. I had plenty of sun in backyard. The sun goes from east to west, my house faced north. He said no problem, we have Sunrun do the analysis and we will design it. So he planned on putting 23 panels (whole on back of house and garage roof). He explained how things work and they are going to use Sunrun for billing and analysis, I signed contract on his iPad. Later he came back with contract, he said they think 15 on house is enough. I thought really? I resigned on his iPad. This is first time to sign on iPad and thought stupid me there should be a reading on contract. There wasn't I thought it must be just the lay out of panel on house contract. He sent me copy thru email. As I read it (freaking 15 pages long contract that wasn't on his iPad) and decided to cancel it. He came and begged me that he is trying to help me to save money. He told me Sunrun is very good company. I told him I plan to sell my house next year or so. He said transferable is easy process. He explained and said if you want to sell, my father that have solar and is a realtor can help you. I said ok what about trees? I can go to your neighbor and ask we could help to cut down some branches. Well stupid me let them go ahead to install in last Jan. Spring came, I noticed the GIANT Oak trees grew more branches and leaves. I told the consultant, he said he could help pay or if I get referral and he will give me money. I had it pruned and cut my other tree in my back yard. BIG mistake. I didn't get money from him. I get most of shades in backyard now. Only got full sun for an hour or two during two months. Last Sept the inverter shut down due to power outage for 10 second, never came back on. I didn't noticed it the next day it got error message on it, I called and they told me to turn off switches then turn back on 30 seconds later. I tried and it didn't work. On Tues it came back on, they came to check. A Trinity guy said I don't understand why you don't have panels out front or on garage. I agree with him. I got electric bill for three summer months which are over $100 a month!!!! So I called them about the electric bills and asked about putting panels on garage. Going back and forth, kept stalling til Dec they called me. The tech came to take a look at the left side panels and said that they will need to do something with them. Then in Jan of this year they were going to do the redesign. I have not heard from them for a while. I contacted them and I kept going in circles. Not getting any satisfied answer from them. In April, Sunrun ran the analysis and reduced the bill from 52 to 28 a month due to underproduction. I called them and emailed them that they should take the panels out of at left side of roof and put on garage. Its pointless to have that panels on the left of roof, just move over to garage. They said no its ok. It got some sun and the electric bills seem right. REALLY they had no idea how many people living in my house, barely use AC!!!! Last year two boys moved out, only two of us here. My electric bill this summer went up. My house is on market since Aug and NO ONE buy it NO offer at all!!!! The price of my house is very reasonable and is only large cape in this area. Right now they STILL are not going to redesign (not clear explained why), said that I signed contract that "you will never get the original production guarantee and provide your new lower rate (28 a month)". I AM PISSED THAT MY BEAUTIFUL HOUSE NEW ROOF BEING POKE AND DRILLED FOR NOTHING!!!!!! They should have put on garage cuz I don't care if the garage gets drilled. There is other cape down the road installed by SAME Trinity, all on roof of house AND garage!!!!!! They have trees too! I'm on disability and NO job (laid off) and still looking. Now I have to sell my house in CT. BTW my consultant's father is no longer a realtor and he gave my phone number (without my permission) to his other friend Andy who is Trinity consultant and a realtor also. Andy came to my house to talk about selling my house and he went out back and saw the panels. He took picture of it. I asked what's going on. He said it doesn't make sense, panel over there where there is large Oak tree leaning over. He asked what company you pay monthly payment to, I told him Sunrun. He said that company is very easy to work with. Thanks to you idiot consultant Joe. I went to get other realtor who is a good friend of my son cuz Andy told me the pricing for my house is so low ball. Made me thinks.... solar shouldn't be there. Also, thanks to stupid Utilities company that said 23 is too much for my house. My house is big and the damn GIANT tree is in the way, it will grow bigger and covers most! read more

Horrible company. Have no respect for property. Or people's houses. I told them months ago to remove system and now there shoving it down our throats. Crooked company. Don't use these guys. I'm sure there are better alternatives. read more