This facility has been in my family for over 60 years. It's my father's greatest love & legacyread more

The Connecticut Department of Public Health (DPH) should really reconsider the operating license of…read moreHughes Health & Rehabilitation. Probably once a state of the art senior & rehab facility back in the 1960's & 70's, this is truly not the case in the present day. My entire family was appalled at the crumbling conditions, under trained "professional caregivers," and many potential health and safety violations. We recently had no other options discharging elderly family member from the hospital. Resulting in two agonizing days & nights not only for our loved one, but the family as whole. We scrambled desperately to locate a qualified, up-to-date post operative facility. Every experience at Hughes left them with low marks of 1 or 2 on a scale of 1-10. The Registered nursing staff is virtually understaffed and over worked. Which leaves much of the "care" to under qualified CNA's to basically run the roost. Not one was hospitable or caring. For example, our family member was left on an uncomfortable bed pan for over an hour, despite numerous attempts to call the staff. To mitigate the issue, we requested a bedside commode. However, the call light wasn't answered again for a good twenty minutes. So our family member made her way precariously to the commode. Then to add insult, when we came in the next day to transfer her another facility, the Commode was still un-emptied 24+ hours later! The rooms are small and under designed for 1 patient, let alone 2, which made both residents very uncomfortable. An old window mounted air conditioning unit struggled to cool the tight space. Halls are narrow and a parking lot for various items, such as, dining carts, pressure cuff carts, beds, wheel chairs, house keeping items (some very filled with soiled bedding). This clutter generates chaos and unsafe conditions for unstable residents needing the use of a handrail. I could go on, but enough said. She was transferred to a 5 star facility that honestly is a DAYdream versus the NIGHTmare. Please do not even consider this facility and subject any loved to Hughes under any circumstances. My heart goes out to all of the remaining patients and residents who have no other means to move on.

My Mother-In-Law (in German "Mutter-Schwiegersohn," a.k.a. "Oma"), which she is every bit of, in a…read morepositive way. Being 86 this year, living alone with a bum foot from a previous severe case of shingles, she took a bad fall in June '16. Resulting in a fracture left humous (above the elbow). The tough old bird endured 4 days in the hospital and corrective surgery. Now with 2 limbs down, she (& the family) were faced with recovery care. Upon being discharged from the hospital she was placed in a recovery unit in West Hartford due to a lack of availability elsewhere. This facility at best was a nightmare. The family quickly jumped on board and found an opening at Caleb Hitchcock Health Care Center, 2 days later. Oh my! What a difference. Caleb was quickly coined, The Country Club for Care. The facility is up-to-date, well managed, and not lacking any amenities for elderly post-operative rehabilitation; Physical Therapy (PT) and Occupational Therapy (OT). Private rooms with bathrooms and a home like appeal. The public areas are designed to allow residents plenty of activities at every level of mobile ability and skill level. PT & OT were conveniently located in each unit and very well equipped. The staff warm, skilled, and open to any needs of the resident. Believe me, my Mutter-Schwiegersohn had plenty of unique needs and requests while there. Some very challenging, while others very humorous, but the staff (& family) never failed to meet her needs. After weeks of rehabilitation and most importantly occupational therapy, Oma successfully graduated her care. She was discharged this past week (Sept. '16), but not without Caleb follow-up and home evaluation. She came home with a walking device and other home modification were made for her to remain as safe as possible. Fingers crossed. Thanks Caleb & Staff for everything!

Horrible stay!!! Morning n mid shift staft where attentive however the third shift neglects you. I…read morewas there for 6days i complained of a huge itch at 6:33p sat to the nurse noone took action , they kept leaving the room with the promise they were coming back. The 3rd shit nurse wanted to give me an anxiety pill, because she claim i had anxiety!! noone took care of till this matter till 12hours after. Because i called my aunt at 4:43a sund to speak to the lead nurse to come see me, that i was itching bad . She told her that noone let her know about it. However when she came to the room,she feared the bumps an blood coming out my skin. She qiickly take action after ignorying me and she knew all along. I wanted help a few hours after due that the itch became stronger, the 1rst shift nurse smirked an looked at me as i was a psyco!!! I became one after , i called 911 had the ambulance picked me up , took me back to the ER!!!! I was diagnosed with "SCABIES " Yes WTF!!!! The same nurse on my rec clearly "said some ppl are itching to" Anyone that have people in there , please check on them daily. Sheets are made but never change ,food is nasty an cold!!!!! I was ignored , and talk to like they want to get into a fight. TAKE THEM OUT! AN I SURE REPORTED THIS AN I DO HAV REC TO PROVE IT!!!!! This is not acceptable

They they only get one star because the program dictates in short,the place sucks. just like Susan…read moreF 80% of the staff here I wouldn't trust with goldfish much less a human as a patient here let me give you readers a first hand account. They don't review charts prior to engaging with the client. the couple of weeks I spent on stool softener in the evening a stool hardener in the morning. Ahh... good times .I've been asking for about three weeks to see the surgeon who did my surgery .the head nurse who was supposed to handle that refuses to follow up. the CNA's. Will treat you in order of popularity. Pray you don't wet the bed ,you will sit in it for a while. I can go on, but I figure you get It

My mother has been there for a few years and has had a lot of problems with this facility. The…read moreheating breaks down a lot and it's especially bad when it is in winter. The building is old. Sometimes the air conditioning doesn't work well. The food used to be good but now it seems like a lot of it comes out of a can. With this corona pandemic everyone is confined to their rooms. It's been since March since anyone has been allowed to come out. This is house arrest and these people have not had anything to do or anyone to talk to. Their rooms are not that big either. The facility has 2 entrances and only one is open most of the time. It is on New Britain Ave and it has 4 lanes of traffic. It is almost impossible for anyone trying to take a left. I am waiting for the day when someone gets killed trying to do this, especially the seniors who still drive. It was an idiotic decision to close the entrance on Newington Ave where there are fewer cars going up and down the road. Some of the security guards have a reputation of being very rude. Parking at the facility is a total nightmare because there is very little of it. If you do find a spot you have to walk very far to get into the building. Don't think that the administrator there will care a lot about your opinion or your problems with this facility or with the staff. The rent there is very expensive and I would suggest to look elsewhere. There are a lot of empty rooms there and now you know why.

Worst rehab facility EVER. Staff is incompetent, unhelpful, and does not provide good care to their…read morepatients. The rooms do not have working air conditioners but rather small fans, and its the middle of the summer- UNACCEPTABLE. Inside the facility and rooms it was hot, humid, and smelled like mildew!! My grandfather was there for just 1 week and caught pneumonia and had to get rushed to the hospital. He should've been admitted to the hospital at least a day sooner. No common sense, everyone is confused and directs you to the head nurse. DO NOT bring your loved ones there.

The majority of this facility is NOT assisted living, this is skilled nursing. Two beds per room,…read morethe quarters are shared. West Hartford Rehab is now under new management, the inside is much more clean due to the renovations. Located in a quieter and safe area outside of Blue Back Square in the center of town on Loomis drive, this is a perfect area to go for a nice stroll around on the sidewalks if the weather allows it. The nurses working during the week Monday-Friday are wonderful, helpful, and take the time to sit with each family during a visit to give quality updates that are 100% honest on the behaviors and health of the person receiving treatment. On the other hand, I am not so satisfied with the staff on the weekends, not as experienced nurses gather at the front desk on the second floor to "shoot the breeze" and tend to administer slightly more medication in the afternoons to "tame behaviors" when they really may just be looking for a break. I have gone to visit at all times of the day, weekdays to the weekend. I have personally had to comment on the cleanliness of my Dad's clothes and standard hygiene. I can say with confidence that I am not impressed overall with the care BUT West Hartford Rehab is the only facility that had open space for my Dad when he needed to transfer, and they are able to provide him with the care he ultimately needs. They are able to handle heightened behaviors of lewy body and frontal temporal lobe dementia, unlike many other surrounding facilities that deem this as a liability...unfortunately the cost of healthcare here (depending on your diagnosis) can run up to $150,000/year unless you file for title 19 and receive medicaid!

Ginny , the social worker , is a fantastic person. Nate ,…read moreArchie and Judy are great RN's Ms. Green is a great CNA However , if you are over six feet tall and use a wheelchair you will find the room too small.. Also there is very little closet space . Four people share a bathroom , that can be stress full . If you get a bed by the window , trout brook looks great .

Great walk-in and urgent care facility; part of Hartford Hospital…read more Staff are very friendly and helpful; there is very little wait time and the lobby is very clean and quiet; plenty of parking. I have been here many times and always am very happy about the care I receive!!!

Overall, a fantastic experience at the Hartford HealthCare Rehab Center. Everyone working their was…read morekind and accommodating. I had the pleasure of working with Misty Durkee for my rehabilitation from concussion symptoms. Hands down she is the best medical professional that I have ever worked with. I was beyond impressed with everything she's done to help me recover. I highly recommend you ask for her if you are ever in need of physical therapy especially vestibular therapy. Thank you so much for everything!

I have been here several times with my parents who are in their 90's for various health issues…read more I have never had any problems with the care they received from their doctors, nurses, aides, PT, or dietary. Of course they are not thrilled with the food because they are always given food without any salt on it per doctor's orders. The hospital is always clean too. As an RN with years of experience working in hospitals, I'm very impressed and grateful for the excellent care my parents have received here.

Saint Francis Emergency unit was almost comically evil, I threw up like 8 times on the floor and…read morewas ignored, it was only after my mother visited did the nurses (who were taunting other patients along with the security "Tyler from Texas Shut the fuck up", as one of the guards was going through his wallet.) gave me an old-school IV after far too long, I was moved to like room 1, facing some sort of alarm, clock thing on the wall that would chime. I Kept asking for ativan and the nurses joked to each other about me asking for it saying "They needed ativan". Anyways, as I was saying, the chime on the wall was accompined by a call asking for an ambulance in code. It took her asking like 20 times when I was on the verge of passing out for them to transfer me to a place that was like 5 minutes away, Mount Sinai. The EMT girl on the way hit my arm and left a bruise, when I told her I was nauseous she ripped open an alcohol swab and stuck it in my face, acting like I was a know-it-all saying, "Oh I thought you knew this" she then said she was gonna "sit This was an absolute nightmare, my mrn number was 1835555, and when I was admitted I was in crisis. A police officer from the floor underneath the room they locked me in due to covid said he wanted to "Shoot me in the head 5 times" and all the staff heard. The staff then assured me he "got a call" Quality of care was very neglectful, save for one male nurse. The type of care: They Straight up told me they were doing a "rapid taper detox" Off my benzos I had been taking for 5 years. When I told them I know tapering too fast off benzos can cause brain damage and that I knew depression was mostly situational they didn't care. This was April 5th of 2024, There were a few good nurses but they were mainly a male nurse and Julia, everyone from the front desk workers to nurses act like nothing is their job. There needs to be 1000% more accountability in these work settings, other countries aren't like this. Shout-out Matt and Julia. 1 star, I basically did everything myself at one of my weakest times of my life.

I have only been to one other physical therapy place, but I have to say that this one is amazing…read more All the staff really care about you and your wellness. I have seen Mariah (my main therapist), Joan and Lucy, and I loved them all. I am here due to an exercise-related injury to my knees, and they have gotten so much better since coming here. It is really inspiring me to better my overall health, too. Highly recommended for any age and ailment!

I had a back issue and had been to a few different PT's. Taylor was the one that finally fixed it…read more They give you individual attention and make sure that the underlying physical problem is remedied instead of just treating the pain. After I finished therapy I have been enjoying their Medical Oriented Gym (MOG) to build up my strength. It has definitely been a great experience.