I've been using the Stronghold debit card for online payments, and there's a consistent issue that…read moreneeds to be addressed. On multiple transactions, I've been charged an additional $9 on top of the expected tax and convenience fees. At first, I assumed it was a one-time glitch, so I waited and made several more purchases at different times. However, the extra $9 charge appeared every single time. This doesn't seem like a random error--it looks like a recurring problem with the payment feature. Please review and fix this issue, as it leads to overcharging and makes the service unreliable for online transactions.

I visited this store today and, while checking out, I asked for a receipt. The employee at the…read morefront counter began mocking me for requesting one and made comments to a coworker about me while I was standing right there. The behavior felt disrespectful and unprofessional. I came to the store to make a purchase, not to be ridiculed or bullied. No customer should have to experience that kind of treatment. I was already having a difficult day, which made the interaction even more upsetting. Based on my experience, I would not recommend this store. Customers deserve to be treated with courtesy and respect, and unfortunately, that was not the case during my visit.

Dawn is the shit! She's the one with blue hair and hella good vibes, so knowledgeable and sweet…read morethank you miss girl for the recs!!

My husband works extremely long and hard hours. He opened up the cart he bought yesterday and it…read morewas clogged and leaking from the bottom. Now he has to go back to caliva after a 10 hour shift today to exchange it. Why are all the BLSTD carts shitty and constantly leaking. It's sucks him having to commute back and forth because of this.

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

Come here regularly. Great staff, knowledgeable, friendly and take their time to explain everything…read moreand answer questions about products. Great selection of goods and great prices.

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I've been going here for years and I've had to sign up for accounts a half dozen times now. My…read moreorders never stay in the history so I've been unable to see what I ordered before. I did always get good service and products. Yesterday I took advantage of a really good deal (I think it was BOGO for a penny) to order two AIO and four cartridges. It came out to $66. I was stoked. I got a notification that my order was received and that I would be notified when it was ready to be picked up. I didn't hear anything by the end of the day or today so I decided to just go down there. Oh, they don't fill the orders, I was told. You have to just come down there and get your stuff because they don't notify you. Not only that, if you don't come the same day, your order goes away. No way to see what you ordered. Disappointed and I'll admit very frustrated, I got one AIO and two cartridges and it was $66. Half as much product for the same price because they wouldn't honor yesterday's sale today. Even though they never notified me in advance of their arbitrary rules. Might be time to find a new dispensary.

If you know the San Jose cannabis scene, you know the competition is real. Purple Lotus. Cake…read more Elemental. Theraleaf for budget runs & Airfield. Solid options across the board. But for me? Harborside San Jose is top tier. My #1 go-to. Every time I go -- whether I'm stopping in person, calling ahead for product inquiries, or pulling up at 8am sharp for the weekend 50% member discount -- the energy is consistent. No pushy upsells. No dead retail autopilot. Same warm welcome whether it's early morning or sliding before a pregame. That kind of consistency matters. Huge shoutout to Yeriyo, the store manager. You can tell he runs the floor the moment you're in line. Calm, attentive, and clearly leading by example. He put me on game about inventory drops and what's landing across Harborside and their sister stores -- which is clutch if you're tracking limited live rosin or specific brands. Down to earth, easy to talk to, and running a tight shift. Another big shoutout to Sunshine. I first met her at Urban Leaf when she helped me navigate their live rosin selection. I'll admit -- I ask very specific questions and I've been told I can be a "difficult" customer. She passed with flying colors. Knows her strains. Knows her extraction. Knows her game. Even when I call for product inquiries, she exceeds expectations. If something's out of stock, she manages expectations clearly and adds me to their call list. That's old-school customer service -- the kind that builds real loyalty. What I appreciate most is that Harborside and Urban Leaf represent cannabis culture properly. Knowledgeable staff. Authentic energy. No corporate script reading. Just people who actually understand the product and care about the experience. Harborside San Jose -- real MVP status.

Popped in here as a first timer. On the road and wanted to pick up some green. Unfamiliar with the…read morescene, I used GPS to show me places near me. Harborside stood out to me from the photos online + good reviews. A good amount of parking is available when you arrive. Staff was warm and friendly, letting me know as a first timer how it works. 40% off anything in the store. They had a great deal on some pre-rolls, buy 2 get the 3rd for a penny. Wide variety of selections to choose from. Good experience.

Since moving to San Jose I've tried a few places and I just love this place. They have great…read morequality and the employees are great. I've gotten to see Emmanuel several times and she does her job so well. She gives great recommendations and information needed for me to make my decisions on what to purchase. This is what makes me come back to establishments because of great product and especially great customer service. She's has gone above and beyond and doesn't rush me when I'm indecisive. I truly appreciate her and this place of business. Thanks again Emmanuel you're the best.

Excellent Customer Service. They have a great selection of CBD products. Will return for sure!read more

Mad props to Budtender Savannah who is always respectful, courtesy and will take the initiative to…read moreserve you and pull your order if she sees you standing idle too long. I am grateful for her presence, always.

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.