This review will be based more on the product quality rather than a review of Jody. We had an issue with the trim kit from the microwave manufacturer being too big for our cabinet. I found a decently priced aftermarket kit from another company that our appliance vendor recommended but it only came in the vented style and the customer wanted a flat face similar to the one from the manufacturer. I found trim kits USA through a Google search but was nervous about the quality of an unknown vendor. I called the phone number listed on the site and left a message. I received a call back less than ten minutes later (other times I called and left a message I received similarly quick responses) I will agree that Jody tries to push custom kits that are very expensive and it was difficult to get him to understand that I just wanted to make sure that the standard kit for the microwave would fit in the space we had. It is great that he can make you a unit that will line up perfectly with your drawer or door faces but our client was not willing to pay the added cost for that. I ordered the standard kit and received it in about a week although he does not guarantee that he will have yours in stock and quotes you at 4 weeks. The unit was packaged well and looked great out of the box. It was also 100% stainless steel where as the manufacturer unit was mostly plastic. Our carpenter said the install was simple and it looks great. I would absolutely recommend this company. read more

Another potential customer here lost to rude response. We decided to change to a different microwave (before any dimensions were sent for a quote). The rude response from JD: "How professional of you to waste people's valued time, karma will find you." I'll do business with anybody else, but never them. read more

I contacted them about a quote but before I got it we had to return the microwave. Was planning on using them for the new one when it came in but got a very rude email from Jody. Called me unprofessional and wasted their time. I have never had such a rude response simply because our needs changed. Wish I had read reviews before even contacting them read more

I can't believe how snarky, rude, and arrogant Jody (the owner) was with me on our initial call. I called to get a trim kit for a microwave and he instantly became hostile with me and began insulting me because I purchased a microwave that was slightly smaller than my cabinet space. Isn't that the entire point of a trim kit?? I will not do business with an arrogant condescending person like this. read more

We engaged with JD/Jody to explore their custom microwave trim kit and after seeing his quote, we respectfully declined to move forward. We were met with hostility via email and found him completely unprofessional and rude. Wish we had seen these similar reviews prior to engaging to understand this is not a reputable company to engage with, hopefully you don't have to experience it! read more

Poor customer service and would stay away! Not professional in any way, we received an estimate and was high. So, we said that we would shop around and he was very unprofessional in his response. read more

Horrible company! Pretty sure they are in the customer service industry? We go through all the steps on manufacturing details of the trim I was looking for. I thought everything was good. We got to the price of it. I asked them a question regarding what came with the trim that is was there a base to put my microwave on in addition to the trim piece? Never got the answer to that then I asked compared to the other company that I was given by the company I bought the microwave from the price difference was almost double. So my question to them was directed in what is the difference in what I'm getting for double the price? Simple question. This guy gets back to me with a horribly rude response. Attacking what I do for a living calling me a nickel and dimmer completely insulted what I do for a living, not knowing anything about me? I was absolutely blindsided by this horrible response and that is why I'm writing this review. read more

Really nice quality. I bought a standard trim kit. Everything went well. I work in the high end cabinet field. This was for my personal house. I have a lot of knowledge ordering the correct appliances and kits which is not as easy as you would imagine. Anyhow the reviews gave me pause. I recommend this company but you have to understand what is needed. Ventless cover so very nice looking. Here is a pic. read more

TrimKits USA - Trim kits USA. - Interior Design Near Me

Literally the rudest, snarkiest most arrogant email exchange ever. The entire time it sounded like they just didn't want our business and the tone was incredibly rude. If that's how they treat people who are willing to pay them and be customers I'd hate to see how they treat people who aren't customers. read more

Oh man, if I could give zero stars, I would. How about negative stars? From the first phone call, I was treated with short, abrupt, direct, and, quite frankly, rude behavior. Did my best to overlook it. I tried. Got a quote. More expensive than I had anticipated and as soon as I mentioned that, JD, basically said, "Adios". I hadn't decided to not go forward just stated that it was more expensive than I anticipated ... and then, heaven forbid, I asked follow up questions on the dimensions and style to make sure that it would fit and look best. That's when abruptness was amp'd up. It's been awhile since I encountered someone like JD in their role of dealing with the general public, customers, people ... you know, for me, like example ... someone trying to get a nice finished trim kit for a kitchen microwave install for ~$700. Be forewarned if you try this route with TrimKitsUSA. Be prepared to be treated shortly and rudely. Only answer his direct questions. Do not ask any questions, and then, if you're your "lucky" you will be provided with an expensive quote for a trim kit that will hopefully work, fit, look best. But don't question, JD! His time is invaluable. He has many customers to treat rudely. read more

Thank goodness for these reviews on Trim Kits USA. I provided measurements to Jody for an oven filler quote. I told him my installer mentioned the appliance company often orders a trim kit after the install but my salesperson never brought this up so I'd circle back to Jody once I contacted the salesperson. Jody responded with a one line "Appliance stores DO NOT supply the filler strips". I thought, is he yelling at me? What troubled me most about Trim Kits is its website compares itself to MicroTrim and bashes them. The comparisons are not only misleading but untrue. If you're a reputable company, why would you do that? I have a quote request in to MicroTrim and though not exactly sure where I'll purchase from, it won't be with Trim Kits USA. read more

Wow! I agree completely with ALL of these negative reviews! I contacted to inquire about a trim kit and I unfortunately had an AWFUL experience with Jody. He is rude, refuses to answer any questions, and this was probably the worst customer service experience I've ever had! DO NOT WASTE YOUR TIME OR MONEY WORKING WITH JODY! read more

Couldn't agree more with everyone who has already provided a rating/feedback. This company is both unprofessional and incompetent.

I wish I checked here. Don't use this company. Jodi favored 'arrogance over competence ' He recommended an inferior product which required special drawing and field mods. That's $250.00 of custom labor on a unit I should not buy. So, I called Friday regarding and they recommended a product and mount that did not require ANY changes. I guess Jidi wanted to make a buck or two. Pigs get slandered I can go on, but do read the other reviews. It is said better there.​ read more

When I first called him asking about the product information, he was extremely rude and condescending for sure. The worst part was he asked me to send him high resolution picture, then he said he could tell me which microwave I should buy. Are you kidding me? I know what I want and commercially available trim kit will not work for my cabinet. That is why people like me spend time and money to get custom trim kit so that I get both desired microwave and custom finished look cabinet. I really do not know how he does business with his attitude!!! read more

TrimKits USA is terrible! Don't waste your time with that person Jody. Save your countless emails, time and frustration by going directly to the manufacturer GA INDUSTRIES IN BC CANADA! It is called EUROTRIM...& I simply called and provided the measurements and they custom made my trim kit for our Wolf microwave. I saved a lot of money as well!! read more

This business appears to be a one-man operation because I tried without success to speak with someone else. The one-man being Jody Hedin who is difficult at best. To describe him as condescending and completely despicable is a complete understatement. I'd very recently lost my spouse when several appliances suddenly decided it was time to fail. After having a new microwave installed, there was a gap in the cabinet that needed to be addressed. My appliance company of many years recommended TrimKits USA and I will say the product does appear to be of excellent quality. If you can get anything accomplished with Jody which is the challenging part. I'll admit that when I was asked to send specific measurements, I wasn't 100% clear on one of them. I sent the wrong one the first time and when I realized it, I immediately contacted Jody again, explained and sent what I believe to have been the correct measurement. Here's the exact reply that I received from him (no edits): 1. I've never had one custom shave a problem giving me (3) simple measurements 2. I simply can not give you any more information than I already have, and there's nothing more to discuss 3. I wish you the best of luck Best, JD Hedin TrimKits USA I sent this email to my appliance company who apologized and stated they would never recommend him again. Prior to this reply, I tried calling him and he would simply hang up on me. I did reply to this above email and tell him I didn't understand how he stayed in business and that I would tell everyone I ever meet about this experience. I've never had a worse experience and at the worst possible time in my life. I've not once in my life wished harm on someone else. In this case, I'd make an exception. My appliance company offered to try ordering the trim kit for me, but I told them that I would spend every dime I've got remodeling the kitchen before I'd give Jody a dime in support of his business. There are customer testimonials on his website that I'm going to guess he wrote himself because they are all stellar. Good luck to future TrimKit USA customers. I wish you the best of luck with Jody. I expect to see similar reviews in the future and I hope it has an impact on his business. read more

Considering an average individual may order a microwave trim kit maybe once or twice in their lifetime, I expected that when I emailed TrimKits USA, they would ask me for my measurements and nicely guide me through the process. Instead, someone named "Jody" emailed me back and was extremely RUDE and UNPROFESSIONAL. When I didn't understand his measuring directions (written poorly and as a long run-on sentence), he copied and pasted the *exact sentence* I didn't understand the first time and told me to "read slower". Read slower??? I don't think I've ever experienced this poor of customer service. I wish I could give 0 stars. It's almost like he doesn't want to make any sales. Go elsewhere and save yourself the belittlement and frustration. read more

I just called and spoke to someone named Jody. They are horrible. I tried to ask a few simple questions but they were so rude and then they hung up on me. I've never encountered someone so unprofessional and I am a company owner myself. read more

I called and corresponded with Jody about a trim kit for a new microwave to replace our existing built-in. The current trim kit has rails underneath that are about 1.5" high. I wanted to have the new microwave sit lower than our existing one to accommodate my wife, who is 5' 2" and has trouble reaching up to get hot containers out safely. I also wanted the new trim to be large enough to cover up the existing screw holes in our cabinetry from our current trim kit, so I wouldn't need to fill, sand, stain, etc. My first warning was his bold-faced emphasis on the trim needing to be "aesthetically pleasing", which to him apparently means exactly centered with the cabinet doors above the microwave and using standard height lift rails underneath to have equal venting louvers above and below the microwave. Admittedly, these are desirable features in a perfect (i.e., new) installation scenario. For a remodel, however, there are usually other considerations, which I attempted to communicate. After submitting the pictures and dimensions, I apparently misunderstood one of the requested measurements. Jody responded with a rather condescending: "You did not provide the proper measurements for the below ... please carefully re-read the description, look at the corresponding red line on the PDF, and correct the measurement." OK. I noted the correct one with the comment that I misunderstood. At least he didn't ask me to "read slower" like another reviewer noted (I had a good laugh at that one). He then recommended a microwave significantly smaller (1.2 cu. ft.) than our current one (2 cu. ft), and a trim kit that would essentially raise the microwave to the same height as our current one. When I asked why he recommended that particular microwave he didn't answer. Instead he started off with: "It's become increasingly obvious we could never satisfy you." I do agree with this statement, in that he never really tried to listen to my concerns so that he COULD satisfy me. When I pointed out my desire to cover up the existing screw holes, he responded: "Our professional job is not to cover previous trim kit issues, it's to designer, engineer and fabricate the world's best trim kits." He concluded his response with: "You really need to go seek out a cheap and ugly trim kit that satisfies you." At this point, our conversation stopped since I couldn't believe a responsible company would behave in this manner. If Yelp had "negative stars" for a rating this would have been a candidate. I am using exact quotes here so as to not be accused of misrepresenting the facts of my experience. My comments seem to mirror those of others who had similar conversations, so I don't think I am an outlier. My advice to anyone considering doing business with this company is be forewarned. There are other alternatives out there. I found one and the experience talking with them was like night and day. Just Google "microwave trim kits" and you'll see an alternative supplier. Sorry for the long-winded review. This is actually the first time I've been so motivated to post something like this. If it helps one other person avoid a bad experience, then I guess that is worth something. - BB read more

We were looking at pricing out some custom trim kits and were doing our due diligence for bids. Made the mistake of telling Jody that we would get back to him once we received our other bids. He said he would delete the file and "good luck". When asked if that meant he no longer wanted our business we got no response. All of these reviews are correct. Jody is an assclown. read more

As every other reviewer has said the owner is extremely rude, unprofessional. Even to the point that I asked a few simple questions in email, he never answered my questions, and even rejected my business with the following statement and I quote "I'd suggest you buy from Micro-Trim since your obviously looking for a very cheap price and a very cheap quality filler strip" This is in response to him asking who I was evaluating with them. Full response after I said that "That isn't even remotely close of comparing apple and apples I'd suggest you buy from Micro-Trim since your obviously looking for a very cheap price and a very cheap quality filler strip". I initially asked , in two different replies BTW, if the trim would have rounded corners like my unit and if there could be expedited. (Never answered those questions only focused on who I'm comparing with) TERRIBLE. Obviously he didn't get my business but he did get a pretty scathing email back from me. LOOK ELSEWHERE. BUYER BEWARE. read more

Only wish I would have seen the reviews before placing an order with Trimkits USA. Can't believe they are able to stay in business. The owner (Jody) is obnoxious, condescending, and will not provide what he advertises. It was only through the threat of a lawsuit and disputing the charge with my credit card company was I able to get a refund. Save yourself the aggravation of dealing with Jody. There are much better places to get a custom trim kit. I placed an order with Micro Trim and couldn't be happier with their service. read more

Stay away from here. Owner is extremely rude and unprofessional.

Trim Kit did not fit. Vendor does not allow returns and accepts no responsibility. I can not imagine why anyone would give them business.

Horrible experience. Jody was very unprofessional. Without notice they said they were deleting our files and then never responded to my follow up email. read more

Oh my god! All these reviews are so spot on to my experience with this company. I wish I checked here first but I was referred to them by my appliance company. I am certainly going to tell them to stop referring people to this company. Just like everyone else I was treated with the worst customer experience ever. I couldn't believe that someone could be so condescending. It started out fine but then when I didn't give them exactly what they wanted and how they wanted they ignored me. When I asked them again if what I supplied was what they needed they replied that I was wasting his time and that that he can't help me with what I don't understand. I'm an mechanical engineer of 30+ years and sent them a picture with dimensions of everything they could possibly need. Anybody should be able to make that trim kit but apparently they wanted a high res picture which I think is what I sent but perhaps it was med res. But who cares. If that's what you need then kindly say you need that in addition to what I sent. Don't ignore me, then when I check in, send back a condescending remark. It is amazing that they are still in business. Some of these posts go back years and they haven't changed. I will try the other company that others have suggested here. I attached their response in a photo with this post. I hope you read these reviews before you do business with this company. I'm glad we never got past the initial conversation because I would hate to give my money to such a terrible business. read more

TrimKits USA - Email response from TrimKits - Interior Design Near Me

Trim kit is fine but 1 star for misleading advertising. These are NOT custom trim kits. The guy just orders standard ones from a company in Canada call GA Industries that makes a product called EuroTrim. You can order direct from that company at trimkits.com and skip the ridiculousness that is interacting with Jody and save money too. Jody actually tells clients buy different microwaves if they don't fit one of the preexisting templates this company sells. So you can tell how "custom" his trim kits are. It's more like he charges you for the service of searching for and selecting the correct trim kit size that he orders from this company. read more

I bought my trim kit from Jody Hedin about five years ago. Never before or since have I encountered someone so rude and unprofessional, and I have been involved in multiple complex renovations over decades of homeownership. Perhaps he has a personality disorder that would explain his behavior, which goes far beyond just being a "jerk." Whatever the explanation, it is unbelievable that he has managed to stay in business all this time. The product itself is okay, but the experience of dealing with him is so unpleasant, you'd be better off going elsewhere. read more

Wow! Jody is extremely rude and up tight. When trying to calmly understand his concerns he constantly interrupted me and would not allow me to finish my sentences. He quickly jumped to he doesn't want it need to help me. read more

The owner is very rude, accusatory, and totally unpredictable in terms of his behavior. His demeanor reminded me of the Soup Nazi character on Seinfeld. I contacted Jody because I was looking for a microwave trim. This was the first time I had to replace a microwave in my custom built kitchen, so not surprisingly, I had a few questions about his product. As other reviewers experienced, I noticed that Jody was very direct and borderline tyrannical with his comments. Initially, it didn't bother me much; he seemed to know the technical stuff, and I just wanted to get the right product. After two days and 3-4 email/call exchanges, I was ready to place the order. Before pulling the trigger on the purchase, I contacted him one more time. The cost of the trim was three times higher than the microwave itself. I was OK with the price of the trim but was also wondering if I would be able to re-use it with another microwave in the future (assuming they were similar sizes). Jody came up with a furious response. He wrote back that he is not a god, and he cannot predict the future. Furthermore, he felt that I was asking too many questions and therefore had decided that he didn't want my business anymore. This aberrant, irrational response to what I believe was a polite, rational question, totally shocked me. Clearly, this guy cannot be trusted. He is like a ticking bomb. You never know when you are going to brush him the wrong way, and he is going to explode. I wrote back, indicating I was disappointed and that he was losing a good customer. I also included a link to this Yelp page and pointed out that I wasn't the first one who felt that way. His response - I never sold a trim kit to anyone on Yelp so they end up with a terrible, cheap trim kit, so of course they're really mad at what they now have - How do you do business with someone who thinks this way?!!! Like one of the other reviewers, I ended up getting my product from Micro-Trim. This company provided excellent customer service. Domonic was very patient and helpful with the product selection. He also addressed all my questions related to the potential replacement of the microwave in the future. Instead of the standard aluminum kit, I decided to order a stainless steel version, even if it cost more (still cheaper than Jody's product). read more

Wow. Just wow. I have never in my life encountered someone so incredibly rude. I can not attest to the actual product because we didn't make it that far. Jody would not answer questions, was short tempered and condescending. It was like that Seinfeld Soup Nazi episode only that was funny, however Jody was not amusing at all. read more

Supposedly they make good products but I could never get that far. The owner was too busy berating me to actually give me a rough estimate. The guy was too incensed that I talked to another company that offers a lower quality product at a lower price, and not paying attention to the fact that I wanted to buy his product because it looked better. Apparently to do business with this guy you need to stroke his ego and write him a blank check. Hard pass! read more

Only had a brief interaction with Jody in email. But boy oh boy, were they not very friendly. At first, I thought they had me confused with some other customer they were maybe having a dispute with. But it turns out they are just rude. Lol. Oh well. I'll purchase a trim kit elsewhere. read more

Wow this Jody guy is so rude as others have said. Asked a simple question via email and got a very snarky and condescending email response back. I most definitely won't give them my business. Customer service is as important as the product and seems to me the head guy needs some lessons in anger management. read more

This company is ABSOLUTELY THE WORST! I encourage you not to do business with them. Customer service = 0. They won't take any of your concerns into consideration and are all about what they think is the best. They have totally ignored the fact that custom is for the customer. Please do yourself a favor and go elsewhere. I was going to put copies of the inconsiderate emails that they sent to me but I can see that similar ones are already posted by others. read more

I ordered a custom trim kit for my home. The item arrived damaged. The owner told me to initiate a claim with the shipping company. In my opinion, it was his job to do that. Nevertheless, I followed his instructions and filed a claim. The shipping company picked up the damaged item, inspected it, and returned it to the TrimKits USA. He gave me a hard time about having started a claim despite the fact that I followed his instructions to do so. He told me that he didn't ask me to return the item. He wanted me to contact the shipper and cancel the claim that I filed. Reputable vendors will issue you a refund promptly when you return damaged goods to them. This item was damaged in shipping - it arrived damaged. I paid for this using my American Express card and had to go through American Express to have the charge removed from my credit card. He may provide a great product. However, if there are any problems don't expect quick resolution or good customer service. read more

I wish I would have read the reviews first. I had a terrible experience with Jody from TrimKits. He was very abrupt and rude, and difficult to understand with his poorly worded and misspelled emails. He kept insisting my microwave was too large for the cabinet, even though I sent him the page from the owner's manual showing it was perfectly suited for the cabinet. It's like he doesn't want to do business and it was a very bizarre experience. I am glad I didn't place the order. I ended up placing the order with Micro Trim and had a very nice and easy experience. read more

This is a review of Jody and his representation of this company. Yes I agree with some of the reviews noted, what an incredibly rude person and obnoxius person. I called to simply get some information and he was completely out of line. Why would anybody do business with someone like this. Agreed, extremely rude and unprofessional. read more

My Trim kit arrived today and I was able to install in about 45minutes. The stainless steel trim kit is a perfect fit and high quality. I found Jody very professional throughout the process giving very clear instructions on what measurements he needed to ensure a perfect fit. The Trim kit arrived earlier than the quoted delivery of 4 weeks. Very happy with purchase read more