We wouldn't return to this money hungry place. It was our third hotel on our trip. The others were half the price here with better food, more welcoming and well managed.
I booked online for ourselves and two guests, £712 for two nights for two couples. On arrival we were met by a sullen lady receptionist in the hostility rather than hospitality business. Her greeting was 100,000 welcomes short.
Avoiding eye contact, she quickly drew attention that I'd only booked one guest per room. I wasn't aware, it was my mistake booking on-line so I paid the £40 shortfall for additional breakfasts to avoid challenge at breakfast but guess what, on the first morning I was embarrassed to see our guests challenged for additional money by a manager in front of other guests in the breakfast room minutes after being shown to our table.
I went to reception for a senior manager but none were on duty: I said I'd return early evening for the night. No one bothered to find me - efficiency ceased at grabbing my cash. The charming, morning reception lady couldn't explain why this happened but feeding their greed didn't work.
We dined in their restaurant night one; maximum priced against least effort to make - same in their cafe. It took ages for our order to come - pizzas, salads - that came soon after I enquired from a minimum wage waitress. Staff were rushed. We dined elsewhere next night.
Breakfast next morning delivered the toughest saltiest 'crispy' bacon I had the displeasure to eat: solid leathery. Any chef would know they served rubbish. I prefer fish (we got fish in the two cheaper better customer focussed hotels) but not offered here so Ireland's fishery industry is unsupported.
Sausages were overcooked, plum tomatoes weren't plum but round, 'free range' eggs aren't and mushrooms tasted like they were tinned. The honey isn't honey; fake from China and Mexico - rubbish. A second coffee pour isn't offered. Waitresses carrying the pot don't make eye contact so must be called. They were, but guests shouldn't have to shout for coffee. The soft water isn't filtered so coffee/tea tastes sour, again no expense spent. I'm glad I didn't ask for cappuccino. Our in room tea bags contained micro plastics.
There's irony here - the hotel shop flogs Irish produce yet at breakfast no Boyne Valley or local honey nor support Irish fishing. The tomato, brown sauce and mustard pouches are cheap with chemicals added - no better quality Heinz, HP or Colman's mustard - maximum dosh from customers minimum spent on customers.
Breakfast second morning was avoidably grim - remember £180 a night for two with breakfast. The brekky menu states 'eggs any way' so avoiding horrid bacon, cheap sausages I opted for omelette 2 eggs but waitress instantly said 'we don't do omelettes' I rehearsed 'eggs any way' omelette is eggs simple, easy quick.
I asked for a manager, twice in 24 hours none appeared: there was one I saw him. Management had two opportunities to speak with me directly, a third would soon arise. I expect a menu re write to not do omelettes.
The polite waitress returned after a good while. She unapologetically asked what omelette I wanted - our youth are often curt and don't do hospitality well. I got an overcooked plain one. So here it's seems too much effort for high paying guests: a lazy chef. Another 100,000 welcomes and one apology short.
On return to our room after our second avoidably unpleasant brekky experience in 24 hours the door key card wouldn't work. The room cleaner was next door. She refused to open the door and as English isn't her first language we understood her to say she'd go to reception as she walked away.
After several minutes she returned but we had misunderstood so I entered the room she was cleaning (guests had left) to phone down. It was the lady I'd raised the money grabbing incident with; here was a third missed opportunity by management.
She apologised and sent up new cards taking 15 minutes when she simply could have told the cleaner to let us into our £180 a night room. I know cards malfunction but we were peeved at all the malfunctions, money grabbing and at over three score and 10 with a belly of negotiated omelette I wasn't up for trekking to reception and back.
On the matter of three score and ten and male I've sympathy for plumbing and our in-room radiator came on noisily each morning. 90 minutes swishing constantly running water sounds and clunky hissing noise so much so I couldn't get back to sleep.
Climbing into the bath to shower is challenging. On departure the polite morning receptionist asked if I was sorted, indicating she had escalated my complaints. She invited me to speak to a manager but it was pointless as we were leaving.
There's management here but not as we know it Jim; beam me up Scotty. Caveat Emptor applies here in spades; they forget the rule customers make paydays. read more