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Trilogy Womens Health

3.7 (6 reviews)

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3 years ago

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6 years ago

Awesome nurse practitioner took time to listen to every question and treated me with respect

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Joseph R. Kilianski Jr. MD Texas Health Care

Joseph R. Kilianski Jr. MD Texas Health Care

4.0(2 reviews)
0.2 mi

My first experience was very pleasant. Phone call to set up an appointment and a live person…read moreanswered! The receptionist was very helpful and prompt. I will update as I progress and visit for my appointment next week.

I normally try to give medical offices grace because I know healthcare can be busy and complicated,…read morebut my experience with this office has been incredibly frustrating from start to finish. Two months ago, I discussed replacing my IUD with the doctor during an appointment, and he told me to go ahead and schedule the procedure. Life and work got busy, so I had to wait two months before calling back. When I called to schedule, I was told I needed to make and pay for another appointment just to "talk about" getting the IUD again, even though I'm already an established patient and had already had that conversation with the doctor. The scheduler then told me she "couldn't accept the responsibility" of ordering the IUD without another appointment because the doctor needed to know if I was on any new medications. I told her I wasn't, and honestly, the whole thing felt bizarre and unnecessarily complicated. She also said they needed to verify whether my insurance would cover the IUD, which is completely understandable -- but that's something they can do without requiring me to come in and pay for another office visit first. What made this even more frustrating is that nobody I spoke with seemed to know what I was talking about when I referenced my previous conversation with the doctor, which makes me feel like my visit notes either weren't documented properly or weren't reviewed. At my last appointment, the doctor literally offered to remove my current IUD that same day, so I truly don't understand why replacing it has suddenly become such a difficult process. On top of that, this office previously told me they would call me to schedule, and they never did. Add in the callback service waking me up early in the morning, the poor communication, and the overall disorganization, and I've decided I'd rather spend my money somewhere else. I've never had such a difficult experience trying to schedule something that should be fairly routine. It's honestly too bad, because the doctor himself seemed very nice and pleasant during my appointment, which is why this whole experience has been even more disappointing.

Trilogy Womens Health - obgyn - Updated May 2026

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