I am beyond pleased with this company! Knowledge, professionalism, communication, follow-through,…read moretrustworthiness, quality of work, clean up, price - exceeded my expectations.
It'd been 10 years, and my 60+ year old Live Oak was due for a trimming / thinning, to look better, get more light into the yard, and to stop branches from banging against the house. Two other companies I called either didn't call me back, or, came out, looked at the job, and never got back to me. On recommendation of a neighbor, and also I had used them 10 years ago, I called Tree Care, Inc. Taylor (I think he's part of the family) came to look at the job. Confident, articulate, positive guy. It was important to me not to whack the branches willy-nilly, but to cut back to a junction point. Certain branches I wanted trimmed a certain way. He grasped immediately what I wanted done, and also had a few suggestions. Took care to not damage a hanging bottle tree. We talked about Oak Wilt, which was in the news at the time. It was clear he knows all about trees. And his crew does, too.
I have a koi pond, and it was imperative that the pond be protected during the trimming. I wanted it covered with plywood. The other outfit looked at it like he'd never seen a hole in the ground before. Never got back to me. Taylor said, no problem, and had a protection plan.
I received a quote within a day. They were able to do the work within 2-3 weeks of the initial visit. Communication with both Taylor and the office was quick and clear. They told me exactly what to expect on trim day. I told them I didn't want any power tools or noise before 8:00 a.m. Fine.
On trim day the crew of 4 showed up on time. Taylor was along, too. He did tell me that he would be back and forth, overseeing other jobs. When they were finished, he was there to go over everything with me and be sure I was satisfied.
Normally, I hate workmen, because they're clodhoppers and cause so much "collateral damage." But the Tree Care crew was fantastic. You could tell the guys were intelligent and know their way around trees. No noise until 8:00 a.m. They climbed the tree safely. No branches crashed down to the ground, but rather, they used ropes to gently lower branches. Seemed to enjoy their work.
Best of all, they took great care to cover my pond. They brought 4' x 8' sheets of plywood, and set them up on 5 gallon buckets, so not just the water was covered, but plants and waterfall and all. Not one stick or leaf fell into the water, and definitely no worries about a tumbling branch poking a hole in the liner.
The trimming took maybe three hours. Clean up was amazing - not one leaf was left on my driveway, anything they had to move was put back in its original place, all branches and trimmings were hauled off.
The tree is gorgeous. Suckers and dead wood removed, lots of light now getting into the yard, thinned but not bare, with plenty of foliage remaining so the tree looks full, but revealing those long, snaky branches that we all love Live Oaks for.
Price was about what I expected. You sign an on-line contract, but no deposit requested, and I never paid a dime until they emailed an invoice a few days later. Easy to click and pay.
Can't recommend these guys enough!
