Our loved one had pre-purchase arrangements. When they passed, everyone - from Antonio, the driver with Dignity Memorial, to Luana (who we worked with primarily) and Amy at Trident Society - was professional, knowledgeable, patient and kind. At a stressful time, it was a comfort to work with them. read more

The Trident Society is absolutely amazing, they handled my mom's Cremation Services with such kindness and compassion. I would recommend their services to anyone considering a Cremation. read more

Trident helped with the death of my husband in so many ways. They had utmost respect for him and offered me the support I needed

Called them but the phone just rang and rang and no one answered. I tried 6 times. Not professional.

I had never understood how important a gift my parents had arranged when they pre-purchased and talked to the Trident Society team about their wishes. When the time came decades later, my only action was to call the 800 number and Trident took care of everything. Having assisted friends in the past with the sudden surprise of a death, this could not have been a more seamless, kind, and supportive experience. I will definitely be looking to pre-purchase arrangements for myself to give this gift to my children also; a great value and true piece of mind. Also for those who may also be squeamish about the ashes, the urn is encased in a beautiful, well sealed wood box, inside another beautiful box. And re military honors for those honorably discharged from the military, Trident also requested and processed for us. So everything from pickup to saving of personal effects to death certificate draft review to support to a live person to ask questions of to military honors to pickup were as seamless as I could ever wish. We are grateful ~ read more

During a time of stress, raw emotions and uncertainty, it was comforting to know that the funeral arrangements were being handled correctly. Mellissa and her team were great. Very professional. read more

They were very sympathetic with my mom passing and were prompt with getting everything handled. I hope I never have to go through this situation again, but if I do I know where to go. I also liked it's location, very convenient. read more

Only last week, my wife and I expressed a reluctance to Trident's Renee Morrison to make any arrangements prior to our death for cremation and for the multitude of administrative requirements afterwards. Yet, in a relatively painless thirty minute telephone call Renee explained in a low key, professional manner why pre-arrangements were a no brainer. As a result, still within the 30 minute phone call, we signed (electronically) Trident's agreement and thereby achieved peace of mind that our family will be spared the multitude of administrative functions to be achieved with ones death. We are now recommending Trident to all our friends. read more

The service is outstanding, and the staff work with me all the way through the process. My wife and I had talked about it, and the price was right . She just passed in April and is being cremated, and I will be bringing her ashes home, and when it is my time to be with her I will be cremated, and our ashes will be spread out to sea together. read more

A huge THANK YOU to Ed It's very devastating to put a loved one to rest yet Ed made the process so easy and comfortable. From the fist phone call I knew I was going to use Trident Society because of Ed. Ed was very supportive and compassionate during the entire process and It was such a pleasure dealing with him. Ed made the process very easy and smooth and I knew things would be done without any worries. .Ed had a way of making me smile during this difficult time. The service was just beautiful. The world would be a much better place if more people were like Ed!! Again, thank you! read more

Ed was really terrific. He was compassionate but not morbid, helpful and gracious and made me and my daughter very comfortable. He was also not pushy abut purchasing any other items. When we did decide we wanted something else, he was helpful and efficient. The whole process went smoothly and was much easier than I anticipated. Kudos to Ed ! Mary Ann read more

I worked with a gentleman named Ed. He made a sad experience seamless. Other than the support of Family and Friends, Ed made me feel like he was going through this with us. I am soooo very appreciative I found Trident Society and that Ed was our associate. He kept me in the loop with everything that was going on and even helped me arrange to receive a flag for my Dads service at the National Cemetery. I can not say enough good things about Trident and Ed other than thank you from the bottom of my heart for all your patience and support. You are a fantastic person, thank you from my Family. read more

The death of a loved one is simply devastating, and I can only say that the stellar service from Ed W. made this process simple, quick and straightforward. He was a pleasure to work with, helpful, gracious and compassionate. The whole process went smoothly and quickly. read more

I had clicked on wanting more info and pricing, and weeks, maybe months later, I get a call. A friendly unhelpful terribly happy person said she could help me; but they insist on sending a person to give me their schpiel, so ok. Someone at noon tomorrow? Fine. Then a call saying no, noon won't work, how's about 3:30? Far out. Tomorrow comes, big surprise...and at 2 o'clock there's a knock on the door. There she is, one and a half hours early. I'm up to my elbows trying to fix my vacuum cleaner, husband is at the store; oh gee, should I come back next week? Oh geeze, come in let's get this over with. She talked fast and of course got to the bottom line after explaining how many organizations have endorsed their service, including ironically the Second Amendment Association, or whatever. This alone is not a selling point for me, but that's neither here nor there. Finally we got to the juicy part...the abbreviated contract and pricing. She opens her briefcase and whips out the papers and I am hit by a blast of her way, way too strong and too cloying perfume. It enveloped the room like a noxious clout of allergens. My husband came home and I fled to breathe in the other room as she repeated, virtually word for word, the same schpiel to him. The first of two phrases she repeated several times: "Its a no brainer!", which IMHO, should NEVER be part of anyone's schpiel; unless you are a used car salesman. "I don't want to sound like a used car salesman, BUT...", was the OTHER oft repeated phrase that ought to be banned. Altogether a bad experience. I might actually like the woman, to talk to about anything else. If she didn't wear so much perfume...really? Don't you train these folks for going into people's homes? Even doctors offices and optometrists offices ask you not to scent up. Allergies are invisible. I shouldn't have to post a warning. Showed up too early by 90 minutes. Used two obnoxious phrases incessantly. Wore a ghastly amount of perfume. Even her briefcase was expelling scented air. It took literally hours to get my sofa to the point where we could stand to be near it. Finally I wiped down the fabric with a rag with eucalyptus soap which helped a lot. Otherwise, the hard sell usual bag of tricks: " My boss NEVER does this, but he's authorized me to give you a one time discount of $200! and it won't last long" "There's soon to be a huge price increase, you need to act fast. And we'll throw in interest free payment plan, and memorial package..." "Did I tell you how we can collect your remains anywhere in the world for an extra $500?" Altogether a frustrating, amusing, non productive experience. All in all I'd rather deal with a vacuum sales pitch. At least I'd get a clean floor out of it! read more

If in need of end of life services, funeral or cremation please consider this location for your families needs. I had previously asked Deer creek funeral with a man named Jay...he was a nightmare and didnt want to put in any work to getting a death certificate for my dad. He after a week of delay dropped me and left me hurt and confused on what to do next...i followed my gut and called Ed from the Trident Society and he was beyond amazing!!!! He got my dad out of the hospital morgue and into his care the same day and handled it with kindness and professionalism. He got everything done and kept me and my brother filled in as he went. He was amazing and made handling one of my life's greatest losses with care and ease. I would absolutely recommend this place to any in need of these services. I adore Ed for treating my dad with dignity. read more

I HIGHLY recommend Trident Society, you could not ask for more caring, compassionate people. No hard sell, just extremely professional service. I truly felt that they were angels helping me through the worst experience of my life after my husband died. I hope that they know how much they are appreciated. They even messaged me later to see how I was doing. I cannot recommend them highly enough. read more

Update... Ed to the rescue... Family was pushing me for the certificates so I called Ed... this was Wednesday... Ed assured me they would be here on Friday... it's Friday and like he said they arrived.. Trident should clone him... read more

Ed was so great when my father passed away. He was patient with my mom and me, answered all our questions thoughtfully, and was very helpful and kind in this most difficult of situations. I would highly recommend working with the Trident Society and Ed in particular. read more

Ed at Trident went above and beyond to support us as we had a very unexpected loss and with some complications. We would of never been able to get through it like we did with out Ed. Can not tell you how grateful we are for Ed's attention to detail and commitment to getting us through it. Thank you Ed from our hearts. read more

I waited to submit a review until I had my mother's ashes in my possession. My mother told me years ago that when she passed she wanted to be cremated. She set up an appointment with a Trident Society representative several years ago and received a wealth of information, but she never went through with purchasing a pre-need plan. Fast forward to now. Knowing her wishes and the fact she was happy with the information she was given by Trident, I contacted the Walnut Creek office the day that she passed. I was put in touch with Mary, and she never ONCE made us feel hurried or put on a hard-sell. We scheduled an appointment, and she explained everything in a very professional manner. This process could not have gone smoother! When it came time to choose an urn, we did not find one in their selection that my Mother would have picked for herself, and I asked if it were possible for us to purchase an urn elsewhere and drop it off. Immediately I was told "of course" - I wasn't pressured to purchase one from them, and was also informed that if I wanted to do that, to choose the least expensive plan, as that plan did not include an urn, and then we just needed to purchase copies of the death certificate (the higher-priced plans came with some included). We wound up finding an absolutely beautiful urn online - my mother collected angels - and the entire family walked away from this feeling very good about our choice, and know that my mother would be happy. We had scheduled Mom's memorial for the following month, so we did not "need" to have her cremains returned immediately, and we also allowed extra time to find an urn she would love. All told it took 2 weeks from the time she passed until I had the urn and Mom's cremains in my possession. I have plenty of time to prepare for the memorial without feeling like I am pressed for time. My husband and I have already discussed purchasing a pre-need plan for ourselves so our children won't have to worry about those details down the road. read more

In response to Nadine of the Trident Society insisting that how I said I was treated is not how I was treated. I assure you, Nadine, that what I wrote is correct. Perhaps it is no longer true: this occurred several years ago. Please do not pander to me with phrases such as "sorry for your loss." And do not tell me that what I, a journalist, know to be true (would you care to have me share my notebooks documenting my statements?) is not true. read more

Ed was very helpful during our timeof need. An unexpected death in our family with our Aunt in crisis and needing to expediate the funeral arrangements. Ed came through time and again. Very much appreciated read more

Honestly, my mom's death is still too recent and painful to talk much about. But I really have to thank Stephen Crawford. Stephen was always available for questions and was always reliable for support and special favors. I'm terribly sad about my loss, but given it did happen, I am very grateful for having met Stephen. read more

Trident Society treated me and my family with much compassion and patience. When my father passed away at age 95 on the afternoon of Nov 28, 2019, thanksgiving day, i called Trident and requested a specific time to have my father removed and they arrived at that time, the 2 gentlemen who came were so polite, compassionate and understanding, they were dressed professionally and told us what and how they would be proceeding. Jennifer from the Walnut Creek office is a very pleasant warm person who was there to assist us through the unfamiliar steps. i want to thank all whom we came into contact with. read more

ED! The best ever. He handled my fathers services, previously so well that my mother decided to go through ED for her pre need plan. I cannot begin to express how thoughtful, helpful and kind ED is. I had a lot of questions since this was a different situation, he answered them all and made my mother and I feel good about the choices we made. Highly recommend. read more

If I could give Trident Society 10 stars I would. When I phoned Trident I didn't know what to expect I wasn't aware at that time of the arrangements that had been made or what services would be provided. From the moment Ed answered the phone, his clam and heartening personality assured me that he would guide me through the necessary steps, and he did. He took are of everything, including arranging the military services for us. With each phone call or question I had, Ed remained the same kind person he was the day we first spoke on the phone. I highly recommend Trident Society. read more

My mother passed a few weeks ago and my parents had previously bought a cremation package from Trident. My dad is 86, so I volunteered to handle the paperwork for him. I talked with Ed on the day she died and he emailed me a package right away with easy to follow instructions on what and where my dad needed to sign. I faxed it back to Ed after getting the signatures. I had many questions for Ed, since I have never had to deal with a family member's death before. He answered all my questions quickly and was very professional. He made the whole process stress free for me and my family. I was very grateful for his assistance. I would highly recommend the Trident Society. read more

Not knowing anything about this process, I called 11 different places. I was connected to Nadine. From the minute I spoke with her she was sincere, patient, empathetic, caring, and pleasant; She expressed to me the reason she entered this line of business. Once meeting with her she guided my family and me through the process. She reminded us that she knew what if felt like to be on the other side of the table. And it showed. She kept us up to date on the entire process. I would highly recommend Trident Society. Your loved one, as well as you are treated with respect, read more

After jumping through the hoops of having my passed loved one removed from their list, I still received mail from Trident Society. Not okay.

My parents chose to set up a pre-plan with the Trident Society and I was the executor. These guys were great and made things simple. Ed helped me and I could not have been happier. Keep in mind that you need to do your part. Check in with them to make sure everything is in order BEFORE you need their services. They will tell you exactly what you will need for documentation and if you get them what is required, then the process is clean and simple... just when it is most needed. Ed is a real pro and was helpful and courteous. I am glad my parents chose Trident! read more

I hate to say this, but I'm a repeat customer. I could only call this platinum glove treatment.

I can't say enough good things about Ed and the other amazing people at Trident Society, Walnut Creek. My dad passed away recently and everyone was so caring. The gentleman that picked dad up, the amazing staff at the office, and most especially Ed, were more focused on us as a family and our pain than on anything else. The paperwork was ready to sign, the arrangements for everything were handled and all we needed to do was show up! Honestly, I was so impressed that we are getting my mom's arrangements taken care of and my husband and I will be talking to Ed about getting ours done as well. read more

My husband and I went on-line on August 29, 2019 to pre-plan for cremation. We received confirmation of the following: (1) Our initial payment of $299.00 was received (2) Within 1 business day we would be contacted by a local representative. (3) A momento kit would arrive in 2 weeks. I realized it was near the Labor Day holiday so I waited for contact. I did not hear from anyone until I contacted THEM on September 6th. At that point, I decided I was going to cancel as I felt that if over a week, I am not contacted about being their client, what happens if I really need them? On 9/6, I spoke with Veronica. It was late Friday afternoon, So I agreed I would wait for her to call me back on the following business day September 9th. From September 9th-13th, I have spoken with various office staff including Sales Manager Jake. Today 9/16, I received an email from Jake where they say as of 9/13 they are still "figuring out" how to get my credit card reimbursed. The contract said I had 30 days to cancel. I have been working with the Walnut Creek office for over 3 weeks days to resolve a so called "computer glitch" that took $299.00 from my account for end of life pre-planning. I CANNOT imagine what happens if I really needed them due to a loved one passing away. I could not post 0 stars! read more

We are very happy with the services of the Trident Society. My mother had purchased her services about nine years ago, and we were not sure everything would be honored as promised. They went above and beyond, even coordinating a transfer after the nursing facility called the wrong mortuary; we didn't have to do a thing. The office staff kept us informed every step of the way, and were so kind to answer lots of our questions. My husband and I had purchased the Trident Society's services at the same time my mother did. Hopefully we won't need them for a while, but we have piece of mind knowing how professional they are, and helpful to the family. read more

This company really sucks. This is the third time I have received pre-paid cremation information for my mother-in-law who died in 2011 and never lived in California. See my prior review. Seriously, who would want to work with a company that can't get their act together? NOT ME. They are uncaring people... read more

I purchased a plan for my daughter's father three years ago for $1823, including almost all costs: picking up the body, cremation, two high quality wooden urns (one large, one small) plus a keepsake candle urn, arranging for death certificates and cemetery permits. When he died recently on March 28, it took two lovely men an hour to pick up his body after 9pm. There were some additional charges amounting to ~ $700, which were fine and reasonable, still quite inexpensive. He was cremated April 11 and we were able to pick up his ashes, very good quality, at our convenience. We were fortunate to receive consistently good and knowledgeable service from Mary as well as excellent resources. The gentleman who sold me the package (i wish i remembered his name) came to meet me near my home at the time, was very low key and not at all "salesman" like. He was very helpful. The prices of urns and other such items are high but comparable to other places. However, the same items by the same manufacturers are available for about 1/3 of the price on eBay. But I digress. I hadn't yet decided whether to be buried or cremated. However, this experience was so smooth, I am seriously considering purchasing a plan for myself (but selecting a biodegradale urn) just to make things easier for my daughter. I wouldn't hesitate to recommend the Trident Society based on our experience. The death was very difficult but the service we received helped us to navigate some of the more difficult parts of the process. This was edited to 5 stars. As I read my review, I only remember this as a helpful transition and don't know why I gave it 4 stars. It might have been my frame of mind at the time. I don't recall a single bad experience throughout the process. read more

We've waited 5 weeks for the death certificate and information about cremation of our mother's body -- so far!! The coroners office said they issued the death certificate already. This place has been uncommunicative and flaky. After complaining about Sean in the walnut creek office he delivered the death cert and ashes the same day. This after telling me he still didn't have the death cert. He complained he was too busy, lied, didn't answer calls, putting us off for 6 weeks. He is incompetent and doesn't deserve to have a job. Trident is negligent. read more

My mom chose Trident because she wasn't as mobile as she use to be. They had a sales rep come out to my mom's home and discussed all of her options. She was impressed with there service. My mom recently passed away and I can't say enough about the service I received. Ed went above and beyond and made this difficult time so much easier! read more

I (my mother) receives regular mail from these people asking her to respond regarding their cremation plan, even though she passed away 2 1/2 years ago, and I can't even tell you how many times I have contacted them and told them she had passed and to please remove her name from their list. I even went to the office on Tice Valley Blvd. They told me that information was sent via a private source that they employ. So in other words, I guess they have no control over how their business operates. At this point I am considering filing harassment charges. So rude, and absolutely no sympathy for what people are going through. I wouldn't EVER consider going with a business who obviously doesn't care about people's feelings. read more

People have to realize that Death is a part of life!! and nobody wants to think of it and when someone passes, no one knows what to do, so they go to a local funeral home and generally over spend out of grief and sorrow. Not the best time to buy things!!! So if you have received info in the mail, read it, look into it, because we don't get out of here alive. But pre-planning making a decision far before the death occurs is only for the smart, realistic, person who want to take care ot it just like a will or living trust, one less thing to worry about. And for the gentleman who called so sorry but really you are not the only one who has had a family member die, perhaps the person on the phone was having a bad day. REMEMBER PRE-PLAN NOW, MAKE YOUR DAY OF DEATH EASIER ON YOUR FAMILY!!!!!!!!!!!!!!!! read more