When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

I wanted to applaud Hallie Hayes for outstanding customer service. He went above and beyond with a…read morechallenging order for my wife and I. The outcome was above all expectations. I am a repeat Ferguson customer, and Hallie is one of the reasons. I look forward to further business with Ferguson and Hallie. John Nisbet

Came here looking to replace a gas oven, and we are so glad we did! Rosie provided great customer…read moreservice to us and spent lots of time looking at the different models and answering our many questions. Her patience paid off and we purchased an oven! She was fabulous throughout the entire time we were there. This is a beautiful showroom for fabulous appliances. It may be off the beaten path but you can expect a great experience coming here. Wr believe we got a great value for the price. We will come here again!

I called Cenwood-Nashville today. Before we went to look for…read morea wall oven I wanted to see if they delivered .We're about 1 hour and 10minutes from there. I got transferred to two different people, the second one promised to get me an answer before the store closed. Still waiting for an answer. As it turns out, the item in question is about $500 cheaper at Lowes.

Bought a Maytag washer/dryer bundle & got all our questions and concerns answered from William!!read more

Be very weary here. The customer service isn't great. They treat customers like you're bothering…read morethem for asking questions. I've been here several times and felt uncomfortable asking questions before. This time I purchased a small item and I specifically asked about a 30 day exchange or return policy and was told if there was an issue I can exchange or get store credit if there were ANY issues with the product. That was a lie. The charger I purchased got stuck the first time I tried to use it and they won't honor what they said, a 30 day exchange or credit. It's not an expensive product I don't care about the money it's the principle. Now the sales person is switching up what they said they said. I should've noticed the 2.5 stars here before purchasing.

I called to ask about stock but when I went In the same day was told they didn't have any of the…read morewashers I was looking for. Could've saved me an hour on the road if that was shared over the phone!But most importantly, DON'T go here alone...this place is CREEPY AH!!! Better yet, after reading the other reviews don't go at all. It's a waste of time.

do not buy from here!!! i just got off the phone with the manager and he was rude af. they've taken…read moreadvantage of my foreign/nonspeaking english father and has given him so much complications with his delivery. they were not communicative, very unprofessional. delivered the brand new bed with screws missing and expects us to pay delivery fee which they didn't even mention. i called to speak for my father and he told me it wasnt my business when i live with him. please take your business elsewhere. as a nashville native you will be spoken about to my community. i told him i would report him to the bbb and he said they're going out of business anyways. ive never felt more disrespected. i will make sure that my influence on social media, including all the people i know on there will spread how f***** up this company really is!!!!!! if i could put a negative rating less than one i would!!!

I contracted to have 4 closets organized in April. Sales rep came out and sold me closet…read moreorganization for $14,000. Sales rep told me that the installer was GREAT! He had been installing for her for many years and did flawless work. I did not get that installer apparently because he destroyed my sheet rock and did not install the closets as was laid out by the rep. I sent a bunch of photos to the office and they sent out the installers boss. The finish on a lot of closet pieces were missing the factory paint. Appears like I got second hand materials or things not used on prior installations. Looks like it was in the installers truck for a while. Installers boss came out on 6/21 and confirmed that the closets were not installed correctly. He seemed shocked. He said replacement parts would be in 2-3 weeks and they would come out (he and installer) and make it right. I have left many messages with no action. The guy at the office told me that it takes 4-6 weeks to get materials in and that the installers boss didn't know what he was talking about. It seems like everyone is pointing fingers at someone else. I just want my closets fixed so I can use them. I do not recommend using Home Depot and their installers in Tennessee. Do your homework. I wish I would have. Now I'm stuck with this and no one from Home Depot is assisting me. I am attaching a few photos of the problems.

This Home Depot is located on Powell Avenue in Berry Hill and is your standard Home Depot location…read morefor the most part. We popped in to scope their Christmas décor and exterior patio lighting. Both honestly were a bit of a let down. While I get the seasonal décor being limited because it's not there to stay, the limited options for exterior patio and yard lighting was a bummer. It was essentially an endcap. The store was clean, organized and in good shape. Service was non-existent, but we did not seek anyone out either. From entry to exit, we were not engaged at all. Passed several Associates on the floor and while we did self-checkout, the Associate running this area was on their phone during our checkout. Not a big issue, just surprising. Overall, this location is your standard Home Depot location and when in the area, if the need arises, I would have no issue swinging back through.

Trying to get a propane refill for parents in Thompsons Station. IMPOSSIBLE with this totally user…read moreUNfriendly online system and decrepit phone contact--do you have 45 minutes to wait on the line to order propane? And when you do get someone they are of absolutely NO USE. Worst customer service ever! This is a company that needs to be put out of business. I would give them 5 negative stars if that were an option.

This is the worst company I have ever dealt with. They never fill the tank when they say they are…read moregoing to, so I cancelled service with them four months ago. I have been trying for 10 weeks now to have the tank removed. They are going to charge $420 to remove THEIR tank (which is in breach of the original contract) if they ever decide to show up. They have scrubbed all of their local office locations from the internet, and if you try to call a local number you will be routed to a national call center. NO NOT deal with AmeriGas!

The appliance guy was available the same day I requested service. He diagnosed the problem with my…read moredryer quickly and was able to repair it in minutes. He is also very professional and manneranle. I feel very good about calling on him again.

Service man was efficient and courteous. The cost to replace the compressor was a little high but…read morewe were glad to get our refrigerator back. Sadly, the refrigerator worked for two days, then went out again.

My initial experience with HDC was probably not the best. I Purchased a 1800$$ kitchen faucet that…read morewas on clearance. The box was a bit tattered and tore up but they assured me it was a hell of a deal. Half price almost, original price was almost 3K. Wow. I'm stealing this bad boy. The box actually looked like it had drifted through the 2010 Opryland atrium flood, I pictured it wedged between a kapok tree and bowl of artichoke dip. But, I mean it's a beautiful bronze faucet. It could withstand anything. Right?! Fast forward, missing parts clamps, washers , rings, returning plumbers , on line orders, wrong size replacement products. 20 hours later of labor and my time surfing the net to find the right part. I finally solved the problem. Told them and they said oh wow sorry. I asked for a discount for all the inconvenience and the money spent and time lost. They said. Oh I'm sorry. It's final sale I said but u just spent a month trying to find me the right parts and u got that wrong too. Yah but I saw on the box it said final sale. . Woo hoo. This is how we do it. Today I had to enter the scene of the crime for another issue, I did the sign of the cross in my car and asked for patience and understanding. As my 5.4" 120 lb self enters the showroom, I held my hand up to the 7'8" greeter -like trust me, you don't want any of this today. I headed over to customer service like a gangster ready to rumble and out of nowhere comes the running back from The Super Bowl trying to address me before I hit the counter. Clearly someone up front fired the canon and said all hands on deck. Crazy customer entering the building. And then ...........the clouds opened and I heard the angels sing. Derek with his big smile and his oh I'm sorry for what someone did to you, god forgive them for they know not what they do. Redemption today for HDC, William the giant at the door who can feel a room even if he can't read it and Derek the king of damage control, helped me in 2 minutes, apologized for the prior mishap and ordered the replacement shades I needed for the dumb bathroom vanity fixtures that the bulbs Burnt right through. ..nice to see good customer service and a subtle reminder to business owners, the name of ur company is the face at the door.

Great customer service. Great selection. Amariah was…read moreextremely helpful and very knowledgeable. They delivered the chandelier at no charge. It was a pleasure to do business here and will definitely be back.

Mr. Kendall was recommended to me by a fellow handy man. When I called Mr. Kendall gave me…read moredirections on how to check my appliance. He was top notch in not knowing me from Adam. Turns out he does not do Front Load washing machines, but helped me get to the right people. I will certainly be calling him again. In speaking with other fix it guys, he has a wonderful reputation. Really a top notch person.

First, the address on here is incorrect. They no longer have a physical address. I found this out…read morethe hard way, lol. Once I figured that detail out, every other part of my experience was awesome. Mr. Kendall is very easy going and knowledgable. He told me upfront what the two possibilities were with my broken dryer and the price of each option. He came within the timeframe he promised, fixed it at the price he quoted, and was done in like 20 minutes. He even fixed my broom, lol. I highly recommend.