Unfortunately, when your child is having emergency surgery you don't have the luxury to find another location the same day.
I just had the most astonishing (in a bad way) experience at this office.
First, we were an emergency referral from our pediatric dentist because my 8 year old had an abscessed tooth.
Then tell me to show up for surgery at 9:00am.
First, the doctor at TIP sees him to describe his plans for anesthesia and the extraction.
Then a woman from the front office comes INTO THE EXAMINATION ROOM (not a private office, not the checkout desk) and hands me the invoice. She then proceeds to tell me that I need to pay the entire thing before they will perform the procedure. Okay, so I hand her my debit card while my son sits in the examination chair waiting. Because I am self pay she tells me that I have to go to the ATM and get the CASH out and pay BEFORE my son will be seen, so the doctor will wait for me and my son to go do that.
At this point I am asking myself, "Where am I? Is this some backwoods place that is asking for a secret cash handoff and taking my son to a dark back room?"
I ask her, can't I just pay with my card? No. We are talking almost $1,000. There are limits to what I can get out of the atm in a single day. There is no Bank of America in Mebane, so this this means I would have to leave town. They want me to go do all of that and then come back for the procedure.
I'm shaking my head over the whole thing at this point.
It is clear that they do not trust their patients and the money is a primary concern.
The office building is high-end and looks like a top facility. The doctors seem professional and seem to know their stuff. However, their front office process payment process and patient handling is antiquated and had zero sophistication to it at all.
I ended up having to have my husband leave his work meeting to go to the bank and meet us at the center which is 30 mins away so that they could receive their cash before my son could be treated.
When I went to my car the gal followed me to my car and asked me, "Is your husband coming from the bank?" Seriously, you are going to follow me to my car?
I rarely write reviews and definitely have not had to write negative reviews, but I am so furious at this point by the way I and my son have been treated in this whole process.
They told me that this is the way they do things and have to do things due to the high cost nature of their services.
I'm sorry, but I can guarantee that there is a oral surgery office in this country that has figured out how to maintain a sophisticated payment process that secures payment while not demeaning their patients or making them feel like the money is more important than the patient's care or well being. TIP would be well served to hire a consultant to fix this process in their office to have the experience on the inside match what the building communicates.
I will be speaking with the owner (whom they told me is Robin P). I will also be speaking to my dentist who referred me.
But, for you, the reader of this review, if you are looking to be treated by this office, be prepared for something that goes a little like this... "if you sign up today and proceed with the recommended treatment you will get this TODAY ONLY special that goes away if you do not do it right now."
"Oh, and if you are self-pay, go to the bank and get us cash. We'll wait right here while you go."
Slimy, feels gross. Maybe what you expect from a gym... NOT what you expect from an oral surgery office that was referred by your primary dentist. read more