We want to say a big thank-you to Jennifer and Leah for the beautiful work they have done in our…read morehome. They are so conscientious and thorough, and we appreciate them! Mark & Tammy Miller

Unfortunatley, We canceled our service with TCA in August, 2026. Service had become spotty, with…read moretwo cleaners usually showing up and not always the same folks. Although their agreement indicated follow-up inspections, none ever occurred. The management did not foster a good relationship with the client, nor with the employees apparently. Cleaners were always rushed and in a hurry to get in and get out. They had a rotational list, but seldom followed it. Cleanings became very routine, hit and miss, and did provide the right cost/quality balance.

Wow! We loved this company. I received a coupon in the mail and decided to try it out. The owner,…read moreDon, came to my house for consultation. He gave me a very fair price and I had 6 cleanings performed by his staff. They were thorough and quick. They were also friendly and warm to me and my son and pets. I had one cleaning that wasn't up to my standard and Don and his team were committed to making it right. They sent a new team out the next day to remedy the situation. I feel that they're a great value and I'd recommend them to anyone. "Life is too short to clean your own house" is their motto and they're right about that! Note: we stopped using the service because we moved out of state.

FYI-This is a follow-up of a previous review where I initially gave 3 stars! After receiving…read morerecommendation from a neighbor I decided to try their service, high mistake! Don, the owner, came to my home to give me a customized quote. I was initially excited as he seemed thorough and "paid attention to detail". Nevertheless, the price quoted was a bit high and turns out to be the same price as the neighbor that referred me who's home is almost 1,000 square feet larger than mine. We went along with the price. We've had the service about 3 months now and it has gone from bad to worst. Items claimed to be cleaned were not cleaned and purposely ignored after giving specific feedback. The manager "Christy" wanted to go back and forth with me justifying why things were not being cleaned because of the rotation schedule. If this is not the week to clean the item than when is it? If these are things that have not been touched! Anyway I have reached out to Don to cancel services per text message as he requested. No response which seems to be the norm for him according to the reviews of others. Wish I would have read the reviews and saved myself the headache and money....

I used The Cleaning Authority and they were wonderful. First, Management (John) came out to my…read morehouse to compose an accurate quote for me. It was a bit pricier than other options; however, it was worth every penny. I am paying for quality and that is what I received. Each of the cleaning staff have had background checks conducted and they are each insured. I had Jessica and Callie, and they were amazing. I own a high end short term rental; which I rely on the cleaning authority to clean to the highest of standards. They cleaned every inch of my house; and to give you an idea, I have a very big home with several long haired pets. I am not sure why The Cleaning Authority has received anything but great reviews, because my experience was fantastic. I will continue to rely upon this company for their excellent service.

We have had nothing but excellent service from the starting point. The team that comes, sometimes…read morewith extra help are wonderful. Professional, pleasant and respectful of our home. I have no suggestions, Jayden and Abbie and their other partners are great. As they say you cannot fix perfect.

Looks Good Up Front, Falls Apart After…read more We hired The Cleaning Authority after a professional walk-through and a max estimate of $550. I added oven cleaning, which normally runs $35-55, but my credit card was hit with $240 over the estimate -- even though another resident had already paid part by check. We tried calling and emailing to clear it up. No response from Katie. No response from the VP either. We eventually canceled the check ourselves just to make the numbers right. The cleaning? Inconsistent. Some doors and baseboards were skipped, the dining table and chairs weren't moved to mop, and a pewter anniversary statue was broken with no mention. Bottom line: Great pitch, poor execution, zero accountability. Not recommended.

I hired this company for a deep clean of a house that was basically empty. We are moving in. The…read moremanager and 2 workers showed up as scheduled. The manager said these were his two best workers and estimated the job to be 6/7 hours. I was perfectly fine with that. I went out for errands, leaving my sister behind with the cleaners. Sis offered them a huge closet full of household items left by the previous owner. Frankly it was an easy way to get rid of it all and they took it all. I think the haul distracted them with loading it all into their car. I came back 3 1/2 hours later and they were gone. My sister said they were finished. I walked around and almost nothing was done. Dust on floors, cobwebs in corners, dust on blinds. Do not hire this company. Here's the deal, we would have paid for 4 cleaners for 7 hours each. They totally blew it.

Five-Star Review for The Cleaning Authority - Cary, NC…read more I hired The Cleaning Authority to clean my apartment in Cary, NC, and today was my first visit. They completed a full deep cleaning from floor to ceiling, and the difference was noticeable immediately. The company sent a team of two cleaners and a supervising third person. They arrived on time. They communicated clearly. They were friendly and professional throughout the entire visit. They used non-toxic cleaning products, which matters to me. My apartment looked and smelled clean without harsh chemicals. The team worked with care in every room. They covered details I would not have thought to ask about. The floors, counters, appliances, bathrooms, and baseboards were all cleaned thoroughly. I felt confident that they took pride in their work. I have scheduled recurring cleanings every two weeks. Based on this first experience, I do not regret the decision. If you are looking for a dependable cleaning service that delivers quality and communicates well, The Cleaning Authority deserves your consideration. Five stars. Three Months Later: I'm still pleased.

Latif & Alexia are wonderful! Always very professional and thorough, leaving our house clean and…read moresmelling wonderful.

Very professional and efficient. Ana and Elva work hard to…read moreplease. Will continue with the company next year also

I was very disappointed with this company. 3 people showed up so I was excited. But, 1 person just…read morewaved a swifter around hit and miss. The other 2 started cleaning. Within a very short time there were only 2. The 3rd person never said a word and just left. I am sure they never touched my 2 front rooms, never did the stainless in the kitche (said the were not allowed to use product on the stainless) , never touched the pantry and the dusting was hot and miss as demonstrated by the swifter lady. I stopped ongoing service immediately but still not feeling good about the $235.00 I paid. Dont make the same mistake.

I wish I could write a better review but I have had several issues with the company, including…read moredamaging property within the home, and the owner never tried to resolve the issues.

We paid them to clean specific parts of our house. They…read moredidn't clean. We paid them. We complained and noted the parts of the house that were not cleaned. They came and failed to clean the areas in question yet again. We paid them. We complained and noted the parts of the house that were not cleaned, took pictures and included them in our email communications, and spoke at length with the chucklehead running this circus regarding our concerns. He made concessions and claimed the next cleaning would be free, and they would send out a 'cleaning specialist' to supervise the job. They came and failed to clean the areas in question yet again. We did not pay them. They tried to take us to court through the Law Office of Barry Nakell, with the implied threat that a debt collection agency would become involved, ding our credit, etc. We learned counsel would cost more than the amount owed for services NOT rendered. We paid them. My advice is to avoid both outfits. The former was evasive and predatory, the latter was just doing his job, albeit for a company that surely shades his reflections on moral and ethical obligations to jurisprudence. We have not found a suitable cleaning replacement in the area. I should add that the concerns were not extraordinary by any measure; cleaning the cabinets in the kitchen, cleaning the doors and windows, cleaning corners in the kitchen, cleaning under chairs, couches and beds, and a few other problem spots owing to the fact we have small children. These spots were all taken down and included in our contract, for which we were paying extra. If you want to pay for someone to clean toilets, sinks, floors (except under furniture), oven top, and tidy up clutter on countertops - just hire a kid in your neighborhood.

I reached out to request a quote to initiate house cleaning service but needed to start off…read moreexplaining I needed a post home renovation deep clean first and was told by Jamie that I would received a message from a team member shortly detailing a quote. Instead, I received a follow up message from someone that did not provide their name less than 10min later stating that they cannot offer the service I need and I should look elsewhere. I requested clarification on what service they thought I was requesting or if in fact they are not equipped to offer it, they replied that they don't do one time cleanings. Which is not what I stated ever. This rating is based simply on poor communication and poor customer service practices. I cannot speak on the value of the services provided as they made it clear they're not interested in taking on clients.

Roxana and Zuly were here today and did a fabulous job. I've always been pleased with the service…read moreand John is great to work with if a change is needed. Candi

Both my husband and I are very pleased with Melanie's services and I have already recommended her…read moreto our neighbor and will continue to recommend her if asked. Ann Foster

From the owner: Melanie's Pristine Cleaning Company is a locally-owned home cleaning business serving clients in…read moreand around the Charlotte area. We strive to provide a quick and thorough clean that will leave your space sparkling like new without getting in your way. We also provide personal assistance to take some of the stress away that comes from doing everyday household chores. Contact us today to book a cleaning!

Only giving one star because I can't give 0! I had my initial clean scheduled for the first clean…read moreof the day set to arrive between 8:30 - 9. When I went to check the arrival time day of it said between 9:30 - 11. I called to let them know that would not work as I had an appointment and wanted to meet them first. They didnt answer and I spoke to corporate. The manager finally called me back and said they would arrive at 10. I said I didn't want them to come or to be charged. She insisted they notified me of the time change. I said no I got an email saying first clean 8:30 - 9. She told me I changed it. Then when I said no and didn't want them to come she told me I was a bitch and hung up on me. Avoid them....very unprofessional and unreliable. Edited to add that the person responding to my review is the one who called me a bitch. They never notified me they would be late and she never apologized for her speaking to me that way.

Ladies were nice who cleaned the house. Service is very pricey in my opinion knowing what I know…read morenow. Wasn't pleased with some promised aspects of the cleaning. Was told that it comes with time. Sorry, not a good response.