We have had nothing but excellent service from the starting point. The team that comes, sometimes with extra help are wonderful. Professional, pleasant and respectful of our home. I have no suggestions, Jayden and Abbie and their other partners are great. As they say you cannot fix perfect. read more

The cleaning is usually fine but it's almost impossible to get in touch with the office. Usually calls are not answered or you get a phone message (after MANY rings) that they will get back to you. Doesn't happen. read more

Im so annoyed i purchased a house. The house is practically empty! All i begged for was the house to be properly cleaned. It was NOT. I can literally write my name in dust! read more

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when I had my estimate done, they gave me a pamphlet showing everything they do on a regular clean. It also showed that they have an area of rotation that they clean deeper. On my first clean, my area of rotation was not even cleaned as they should be. They wiped down my counters and the outside of my appliances. I requested a full clean as they indicated it would be, and that is not what I received. In my living room they only dusted 2 end tables. In my dining room they dusted the tops of the chairs only. Don't waste your money using this service. They did not offer the service requested. read more

This company treat their employees like dog shit. They only CARE about the money and not the employees. They sit around the office gossiping about their employees. This business is so unprofessional. They hold such a high expectation for their employees but only pay them bare minimum. So anyone who has a bad review blame the owner and his "partner" for this and oh yeah they don't give a flying fuck about their customers. They sit in talk about their customers too. I do not recommend this company AT ALL. read more

I used The Cleaning Authority and they were wonderful. First, Management (John) came out to my house to compose an accurate quote for me. It was a bit pricier than other options; however, it was worth every penny. I am paying for quality and that is what I received. Each of the cleaning staff have had background checks conducted and they are each insured. I had Jessica and Callie, and they were amazing. I own a high end short term rental; which I rely on the cleaning authority to clean to the highest of standards. They cleaned every inch of my house; and to give you an idea, I have a very big home with several long haired pets. I am not sure why The Cleaning Authority has received anything but great reviews, because my experience was fantastic. I will continue to rely upon this company for their excellent service. read more

The Cleaning Authority has terrible customer service. We booked our first cleaning with them after they came out to our house and gave us a cleaning rate. We got a text saying they would be at our house on Monday., Feb. 28th, at 9 AM. Well, we hadn't heard from them by 9:30 AM , so we called. We were told the cleaning lady was "stuck in traffic" and was "on her way." Well, we waited until after 10:45 AM and she was no-show. We didn't even get a call or text or anything! We have left messages on Melissa's cell, who is the assistant manager according to her card, and didn't get a response, They were just a huge waste of our time! read more

I used this cleaning authority a while back. I was really impressed by the first cleaning I received, "the deep clean," of my whole house. After that it was all down hill. One of the cleaning ladies broke a glass candle. The owner called to tell me that she didn't want to use her AMEX to replace it because the website she found it on didn't look secure. The candle was never replaced and I did not receive the money to buy a new one. A different cleaning team came to my house after the first initial clean and they didn't do as good a job. Once I left my bedroom door closed because we have a dog. The cleaning team didn't bother to open the door and didn't clean the bedroom or the en suite bathroom. The owner said the cleaning team didn't know that there was an extra bedroom behind the door. That seemed like BS to me considering that to do a whole evaluation and pricing of the home they take down square feet, # of bedrooms and bathrooms and put it in a profile.The owner told me she couldn't send out another cleaning team before my next cleaning (they cleaned my home biweekly) and offered to give me 10% off my next clean which amounted to about $8 off. We stopped the service shortly after that and I sometimes think about using them again because of their great initial cleaning but it doesn't seem worth it. read more

It started out good, but the lack of customer service is unacceptable. I used them for quite some time once a month. I stopped using them for almost a year, and I then reached out and spoke with the owner, Catherine Garrett. She advised me that they would need to charge me the same as my initial cleaning, since it had been so long. I thought that was fine but advised her that I needed to call back to schedule the visit once I figured out when I could fit it in, as I work 7 days a week. I was then informed that my mother's cancer had returned, and she didn't have long to live. I left the state to care for my mother leading up to her passing August 1st. I reached out toward the end of August when I returned, and I was advised by the new office manager that I would need another quote since it had been so long. I advised her of my conversation with the owner and asked her to have Catherine give me a call. I had to call back and leave multiple messages before receiving a call back by the office manager advising me that they were booked into October at this point. I asked again to receive a call from the owner. I went back to living life and working 7 days a week. I called back in early October and spoke with the office manager again. I advised her that I was still waiting for a call from the owner, and I assume now they're booking into the new year. I asked again to receive a call back and did not. I finally called the corporate number and explained the situation. I finally received the email below on 11/16. Hi Angela I received your call from the call center earlier today.  I am very sorry but we still cannot get you on the schedule.  Our schedule is extremely booked in your area.  Perhaps after the holidays we can try again but right now is not possible. --  Catherine Garrett Owner The Cleaning Authority 512 Klumac Rd #3 Salisbury NC 28144 704 603 4190 tcasalisbury@gmail.com www.thecleaningauthority.com/salisbury I then sent the email response below on Hi Catherine, I was actually looking forward to speaking with you via telephone to share my experience and the lack of customer service and communication I have received since I began reaching out to you in August. I appreciate your success as a business owner.  However, a businesses success is based on the customer service we provide and word of mouth.  I would still like to speak with you,  as I believe you would appreciate the feedback as an opportunity for improvement. Please call me at your earliest convenience so we can discuss. I can be reached at the number I provided. I look forward to hearing from you,  Angela I have yet to hear back from her, and it is now 12/6 which is almost another month. There is a complete lack of customer service on this company's part, and the owner is obviously ok with this. I would never recommend them, and I will ensure I tell everyone about this horrible experience. I work in customer service where I oversee 6 post-secondary schools, and I call every customer who has a complaint. I apologize for their experience, and I thank them for their feedback, as it allows me to improve on our current processes. That's what customer service is, and that's what it should be! read more

This is the first review I've ever written, but I felt compelled to warn others about the horrible experience I had with this company. I had biweekly house cleaning service with The Cleaning Authority for about 1.5 years. Throughout the entire time, they were unreliable, rarely showed up on the day/time they were scheduled to, and NEVER had the same people clean my house, and as a result my house was never cleaned the same way twice. There were always random people showing up with the explanation that the last person had quit. Every attempt I made to address my concerns with management were useless. The number you call is an answering service/switchboard for the national company, and they promise to "get a message to the local office." No one ever responded. I tried emailing what I thought was the local office as well, to no avail. Apparently the way they deal with customer complaints is to just stop showing up. It's been months now, and I haven't seen or heard from anyone. Good riddance. I now have a wonderful LOCAL company who does a MUCH better job, is reliable, kind and accountable. Save your time and money and skip The Cleaning Authority. read more

We hired Cathy and Cleaning Authority a couple months ago to come clean our home every other week. Initially, we toured her through our home and made sure that she saw our bathrooms and was made aware of any problem areas; with merely a glance, she made matter-of-fact with statements like "a bathroom is a bathroom" or "you've seen one, you've seen them all". Ultimately, we were pleasantly surprised that following the 2 initial detailed cleanings at $120 each, the regular cleaning rate would be $70 - we signed up for the service. Things went well for the 2 initial cleanings and the next several, until a substitute cleaning team was used due to an illness with one of our regular team members. That week during the "detailed cleaning" of the bathrooms, that substitute team failed to clean the bathroom floors and left a lot of hair and debris. We called Cathy and she had them come back, though she seemed quite annoyed that we complained. These things happen sometimes and we understood. Our regular team returned the next cleaning (one new member) and we were back on track with high quality service. Suddenly after our last cleaning, Cathy contacted us via email and indicated that she was no longer able to clean our residence at the rate in our agreement due to the amount of time the team spent at our home. I am not sure what changed but the team of 2 seemed to spend about 2 hours in my home and that matched the timeframe Cathy quoted up front (1.5-2 hours/cleaning). Without notice or any discussion, she indicated that the rate would go up to $85/cleaning if we chose to continue with the service. Nothing in the agreement indicated that we were subject to rate changes at the whim of the franchise owner, so we were taken aback at this approach and at how willing she was to walk away from our business. We pushed back and said that she had ample time to assess our residence and give us a comprehensive estimate. She replied and indicated that we were free to walk away if we were unwilling to accept the rate hike. Since we thought the price was on the low side initially and we have a family of 5, we were willing to discuss the rate provided that she gave us some notice. She indicated that notifying us that our rate would change for the next cleaning was in fact "giving us notice". I told her that she was "putting us on notice" and that was different. I asked her to sit down with us and discuss what would be fair and define when the rate hike would start. She was unwilling to do that and exercised her right to terminate the contract as per the agreement. This was the most unprofessional experience that I have ever had with a service and Cathy's pompous attitude was extremely disappointing. I think she specializes in "easy" business and apparently churns and burns through customers AND employees. Terrible and shady! read more