I don't normally review places, especially negative reviews. But wow, after the experience I just had there I absolutely have no problem doing so. My husband and I shop here for all of our nicotine products, have for many years. We are both loyal customers who have always been polite and respectful. And we have spent A LOT if money here. I bought a Watermelon Ice Elf Bar here yesterday afternoon. Well when I got home and opened it, I took a puff and it wouldn't stop going even after I stopped. The only way to make it stop is to blow into it and the smoke comes out of the bottom hole that it absolutely should not be coming out of. Obviously these things happen, but I wasn't trying to wait for the battery to burst and injure myself.
So I went back today to ask for just an exchange in the exact same flavor. I told him that I bought it yesterday and it's faulty. Keep in mind, everyone there has exchanged faulty ones before, they have done it for my husband every time. But the man who is usually pretty friendly, was telling me that I only have 20 minutes after purchasing it to return it (rudely and saying no no no I can't do that. No.) And then I was obviously frustrated but respectfully said "Okay well I guess I'll just buy another." And I asked if he had the consumer return information so I could get a refund through them. He refused to give it to me. So I bite my tongue and say okay and AS IM PURCHASING ANOTHER ONE, he decides to tell me that I was lying about buying it here yesterday, because according to him, he didn't have that exact flavor out until he stocked it himself at 11pm. And telling me that that means I couldn't have purchased it yesterday.
I was really understanding up until this point. But here's my thing... He committed fraud. There are absolutely no signs or postings about only having 20 minutes to exchange faulty items. He knows as well as I do that he's the liar who has no problem pocketing money for faulty products and calling a loyal customer a liar to cover his own behind. But um, bank statements and sales records don't lie. And neither does security camera footage.
I didn't even ask for a refund from him. I just wanted to exchange the faulty product for one that wasn't broken. And if he had just left it as "Im sorry but our policy is not to do exchanges" i would have been disappointed but understanding and respectful about it.
Im not saying "don't shop here", because everyone there is a hard worker who cares about their customers... Except for the main manager apparently.
If he sees this, I hope he understands how rude and disrespectful he treated me. I hope he learns to have better sales morals and etiquette. Because I will never buy anything from here again. All because of the way he handled this. And because I don't want to spend my hard earned money where I am profiled as a liar, by an actual liar. Sir, you are a hypocrite. But I wish you the best and hope you better yourself and good things come your way when you do. read more