OK, this place is going downhill fast. Seems like a different employee every single time you walk in. That's not a bad thing I can see it being a training ground, and my problem is they're all in training it seems like! This really sucks when you're just trying to pop in and grab lunch and there's a line all the way to the back of the store. Half the time when I get something from the deli case, I get home it's not what I asked for or the right quantity of what I asked for. This I can look past, things get busy. I get that.
The other thing, and this really pisses me off and it's why I'm writing this review is this. If something glitches on their credit card machine, or you pull your card out too soon. You'll get charged, but they'll make you run your card again because it doesn't show up on their machine! But when I get home I've got two transactions! It happened today, I pulled out my banking app and show them that I have already been charged. They wouldn't except it because it said "pending". So we ran the card again, now I have two pending charges! Charged twice!! I've complained about this before, they give me a number for someone to call name "Larry" and then it's 5 to 7 days before you get your money back,. So I say well since you've charged me twice can't I just grab two (of whatever item it was), "no we can't do that because it might not charge you". Because you can't figure out how to cancel the transaction you're going to charge me twice? So you gonna piss off a customer for $23 bucks and make them jump through a bunch of freaking hoops because you can't figure out how to do a refund? This is completely unacceptable. If you can't figure out how to do a refund with a credit card and maybe you shouldn't be taking credit cards at your business. It's pretty damn simple I've worked retail I've done it before it's not that big a deal. But they act like it's an act of God and they need to get three people to stand there and shake their head and give you this number and tell you to call some guy. if this is just happened once that would be one thing, but it's happened multiple times. I used to go here every day for lunch, and maybe morning coffee but it just became too much of a hassle. Sucks because a lot of the people are really nice and the products they sell are good. Until you figure out out to fix this, I'm out though. I don't have an hour to invest over a few bucks. No thanks I think you've lost my business. read more