When I called to make appointment representative told me I was out of work area. I told her on…read moretheir website I was in their area. She said I was incorrect but would check with owner and would call me back. Never called me back! Plus from the response from Paul at the company is totally out of line. If Paul checked his website, he would see that Carol Stream is in his service area. I'm so glad I decided not to do business with your company. You seem like a rude ignorant little man am I complaint is completely valid again. Check your website. I'm in your service area!

Shout out to Dan, Dakota, Josh V, and Luis! They did an amazing job with the install. I got a new…read moreAC (which is the main reason I called air dynamics in the first place.) I also needed a new furnace and water heater. I also got the air duct cleaning as well. I wasn't pressured into anything and Dan was great answering my questions before we proceeded with anything. During the install, they kept me informed on what was happening throughout the process. I also got text alerts when they were on the way along with photos so I knew who to expect. I would definitely recommend them 100%.

AC wasn't cooling...Travis returned my call fast and gave me a tip to try first before anything and…read moreit worked. He also gave a follow up call to verify it - thank you Travis. It is nice to have a go to for my heating and cooling!

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

Matt came out to service my furnace & went above & beyond in all the other things he did. 1)…read morenoticed that the pvc drain pipe was cracked & replaced it 2) replaced the humidifier pad 3) connected a ground wire from the furnace to the NEST thermostat - so the battery would continuously charge ...ALL ON TOP OF the problems he found: A large crack in the heat exchanger - so no more heat for me! Highly recommend Air Medics. Prompt, personable, explained everything, took pics & sent them to me. Were my home warranty not cover my furnace replacement, I would definitely go with Air Medics. As is, I will use them religiously for my furnace/AC annual maintenance.

Furnace died on the coldest night of the year, and an hour after I called Air Medics they had…read moresomeone over (at 10pm). Bill was very knowledgeable, thorough, explained everything, went around outside the house to check vents (while the wind was howling and it was -20F), found the problem and fixed it. Then when he was finished repairing and cleaning the furnace, he drove over to the store and bought us a new filter, and came back and installed it. I dreaded the bill but after two hours of work it was about half of what I feared it would be. I'm so glad to have found someone that is already familiar with our high-efficiency furnace and able to get it back up and running so quickly.

They were assigned to my HVAC issue by home warranty service. The person who came told me that…read morethere are mandatory charges for additional unknown components other than evaporator coil, when only evaporator coil was leaking. On counter question he said that this is how warranty works. When he submitted the quote to AHS, it said that the problem occured due to improper installation. Non reliable.

*Unreliable Repairs: Despite two visits, the heating system continues to malfunction, indicating…read morepoor workmanship or inadequate repairs. Now past the 30 day warranty they are refusing to come back out.

With the cold weather coming I decided it was time to have our gas furnace checked over and replace…read morethe air filter

This is NOT the company it once was. The level of customer service has truly diminished. I had an…read moreappointment, and their tech arrived 40 minutes early. Keep in mind that during the winter months, they cancelled with me several times because my call was not a high priority. Not to mention their guy had just come out two weeks earlier to check my furnace for leaks, and we talked at great length. However, today EMILY called to say that since I could not make the appointment, they can never put me on the schedule again. Such a horrible level of customer service. It's okay for them to cancel, but because they are there early and I cancelled, it's never scheduled with us again. No problem, I am a homeowner, hard working, and damn sure will take my money and service elsewhere. Not to mention their best technician are no longer here. Take time and do your research; everyone's experience will not be mine, and I don't need to deal with companies like this or EMILY!

I have dealt with them for 16 years if not longer. They were up front and honest with me about…read moreeverything. They always try to get me in with in a timely matter. Thank you for being there for my house needs Lesley

I paid them $2,200 for a new propane HW heater, and service check on the A/C and Heater. They did…read morenot tell me they would charge me for travel time from Peru. The tech did not tell me that the foam on the A/C was totally rotted thru, he removed the vent shield from the side of the heater making it less efficient. He did not notice that a coupling was the wrong type and could have easily leaked. He also didn't have the right shut off fitting and told me to keep the one he did have at a 45' angle, not 90' or 0' as is standard in shutoffs. I would never use them again.

Had our yearly ac/furnace checked today. This company does excellent work. No cutting corners and…read moreeverything is done professionally. Highly recommend them for all your ac and heating needs. 5 star...

Did a great job with furnace cleaning in attic/basement as well as replacing leaking PVC pipes in…read morebasement furnace. Technician was great/helpful/polite!

They are very fast to respond and schedule. They inspected both my chimney and furnace flue via…read morecamera (recorded video) for $550, and determined that the furnace flu needed a liner. When I asked what that runs price wise, they told me that's not their dept. so someone would get back to me. The inspection was Tuesday --it's now Friday and nothing....not even photos or videos of what they took in the flues. I paid but I have nothing. The installers promised me videos. So, be prepared to wait for the results of your inspection. UPDATE: they finally sent me the furnace flue video only on Monday, May 6th (a week after the inspection). Before that, all I had was a few unlabelled photos Unfortunately, this video is too late to have helped my installer. It would have been extremely helpful to have had a video to see where the mortar obstructions to lining the flu were before dropping the liner down the obstructed flue. They, however, got me a quote when I put up this review. The quote does not include removing the mortar obstructions that they, themselves, found in the furnace flu (and which my worker had to chip out the clay pipe and brick wall to remove). Receiving a quote for $3000.00, that does not mention an obstruction in the clay lined furnace flu that they found seems like they are setting me up for a future ask and increase while they are doing the work--which almost seems to me like an intentional overlook since the obstruction is in their video and one photo. I mentioned this to them, and immediately, they took done their quote, so I cannot access it anymore. I think that the video of my inspection should immediately be available for the $550 I paid, and their two workmen assured me I'd have access to it immediately. They sent a few photos on Friday but the workmen said that their computer had limited memory space to take photos so that I'd be able to watch the full videos of their inspections. They used a drone to look at the top of my chimney. I would prefer old school style where they go up to the roof in person. My other chimney guy climbed the roof, while tuckpointing the chimney, and installing my liner on Thursday, and fixed a crack in the crown (which was replaced in 2013) yesterday and tuckpointed some places on the top.Their drone did not show damage that needed to be fixed or any tuckpointing to do (strange on a 35 foot chimney). So, that means that they missed the issues at the very top. The person doing the inspection would not even go into my backyard to put the drone on the backside of the chimney and crown. They found a dead bird in the furnace flu at the bottom, and removed it ,and that was nice. My guy found two more birds, when he chipped out the obstruction, before completing the furnace liner (since the liner would not drop fully until that mortar obstruction was removed). It gives me pause to realise my furnace was trying to vent past several mortar obstructions (significant in size) and 3 dead birds. I'm glad my guy took care of that and that his cost was half of what this company quoted me. I still do not have the furnace flue video or photos or the video the drone took of the top of the chimney. The photos have no detail (far away). They also did not take any time to explain how the water heater is being expelled through chimney flue and whether it should also be expelled through furnace flue, once I get a liner. I heard them talking to each other re my "old school" set up --but not to me, when I asked them for info nor do I see that mentioned in the report. My guy took the time to explain how they would connect and at what angle to the new setup. Some people on here say they inspect your Fire and Carbon Monoxide alarms on all levels of the house --nope, did not happen. I mentioned to them that one fire alarm keeps going off near the kitchen and I was wondering where this alarm resides. I saw the one guy stare up at the ceiling for a long time, while I was paying the other guy, at the end of the visit. Thus, I looked up after they left---yup, that may be the alarm that needs a battery. Too bad he did not care to say something to me while he stared at it. When I've expressed to Amy, who does the scheduling and appears to be a part owner my dismay over these issues, she printed to me in an email that she does not want to email, and that she'd only talk on phone. So they don't want to provide their videos or put things in writing or explain what happened in writing? I'd say this business, well apparently well-loved for simple jobs, is not trustworthy. I'd like my money returned. UPDATE: they sent me back my voided check with no note.

Incredible service and super helpful at assessing our chimney. They gave us steps to take and…read moreestimates for different ways to repair the chimney. I also really loved how well they explained everything and how thorough of an inspection they did. Only wished we had found them before buying the home to do an inspection, but we will definitely recommend them and do business with them!