These people parked a huge machine in my front yard for two days. Destroyed my lawn and cut my…read moreunderground fence. 2 winters later their poor splice failed so had to have repaired professionally. Can't get a response from them. Run from this company...as fast as you can.

Don't switch for the $100 Gift Card I started MetroNet back…read morein Dec 2023 and still haven't seen the gift card!!! Seems like bait to get new customers

Manager Sarah is awesome as well as most of the employees. Always had a great experience coming…read morehere vs the one at the mall. Very knowledgeable and honest. Always recommend people to come to this one.

From the owner: Visit the T-Mobile store in Eau Claire and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 917 S Hasting Way can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Would give ZERO stars if I could, only saving grace was how nice the young man was to the customer…read morein front of me who had a bad battery and didn't even attempt to sell her a new phone or charger. When it was my turn, I told him I already did the promotion online and I just needed a box to send my old phone back to T-MOBILE. He asked if I was a customer and I replied, "I just said I did a promotion online" and he said I should have gotten a box then and I replied again, "If i had gotten a box, would I be here?" *crickets* Me: Look man, I usually go the T-Mobile store on Hastings Way, Sarah the manager always gives me a box so I can ship my phones back to T-Mobile. Rep: *crickets* Me: Staring at him. Rep: Yeah, I can't help you. Me: Why? I just need a box. Rep: They're only for customers. Me: I am a customer, I've been with T-Mobile for 10 years. Rep: I mean, we don't have any boxes here. Me: OK, well, if were to do the promotion today with you and you had to send this old phone back to T-Mobile, how would you do it? Rep: *crickets* Me: That's what I thought. Terrible customer service bro. Rep: Listen man, we've been Sprint for a long time, we just recently changed to T-Mobile. Me: What does that have to do with getting me a box to ship back to T-Mobile? Rep: *crickets* I just slowly turn and walk out of the store. DON'T. EVER. GO. HERE.

Yikes! Don't go here. This place is always changing casts due to poor leadership and inexperienced…read moreworkers. The manager here is very angry almost all of the time -- and that is very much reflected in the way he interacts with guests and even employees. Anyone looking for a quality customer experience would be better off going to the location on Hastings Way.