Amazing service at this very friendly shop. Stopped in while in a ride as I had an annoying chain…read morerub and they quickly assessed the issue and helped me get back in the road

I have many times taken my bike to Papa Wheelies for tune-ups, and I've found that they've done a…read morepretty good job with good turnaround. However, a recent bad experience there has soured me on returning. I have never owned proper biking shoes and am in the market for clip-ons. I went to the store and explained that I needed biking shoes for wide feet, ideally something with a wide toebox. The employee offered me one pair of shoes that were E's, and when I said they were far too tight, he pretty bluntly and unapologetically said, "Well, that's all we've got." One of the benefits of not going straight to an online retailer is that you could get advice from a live retailer. I asked if there were any brands he might recommend I look into to find something that would fit my feet. His response: "This is the only one we've got." I've given 2-Stars as a compromise between the good tuning services I've gotten before and the horrifically negative and dismissive customer service I received.

Had an issue with my Specialized Vador SL 4.0 and brought it in. Dave not only fixed a failed…read morecontrol module but identified two other mechanical issues he identified on the test ride. Over and above service .

We are so thankful for a great deal on a bike, lots of help online, and the shop hurrying to ship…read moreout a bike in time for a race. They're awesome!

Whenever I have had a problem with my bicycle, either with my last 50 year old Triumph or with my…read morenew Linus, Steve seems to immediately know what needs fixing or adjusting and does it. He understands bicycles with years of experience behind him. After having some rather weird experiences with other bike shops, I will be taking my bike to Steve always, because he knows what he is doing.

I brought a 25 year old Specialized bike to getting rehabbed. I was amazed! Picked it up 2 days…read morelater and it looked and road like new. Great work!

Great to meet Claude and share stories. Awesome service and great help to me as a novice…read moresurfcaster. Thank you

Great service, great bike for my son at a great price! I appreciate the professionalism in the…read moreselection process!

This may be lengthy but it's well deserved. I've purchased e-bikes online (direct purchase from…read moremanufacturer) but was never satisfied and when issues arose, ex.: the bike stopped working with 164 miles on it, that company didn't want to cover it. I decided to shop local instead and after a lot of research, I thought that it would be worth my while paying a visit to Seacoast e-Bikes. Wow!! Am I glad I did. The lady that assisted me was not only very knowledgeable but extremely patient and made sure that my questions were answered. She pulled no less than a half dozen bikes for me to try and seemed vested in making sure that I had the right bike with the right fit. She wasn't pushy or even tried to oversell. You could see that she had my interest, just like if she was the customer. The service didn't stop there. After picking my bike, they made sure that it was well adjusted and road worthy. The owner even checked up on me to see if everything was in order. While waiting for my bike to be ready, I also witnessed how returning customers were treated ... It reassured me that I made the right choice. We have another bike to buy for this upcoming season, and we are heading to Seacoast e-Bikes without even looking at other dealerships because they do customer service the old fashion way. BTW, I am not affiliated with the shop, the owner(s) or the staff. I was not paid nor even asked to write this review. I am just a VERY Satisfied customer.

I bought my Aventon Level because after I did my research, it was the highest rated e-Bike in its'…read moreclass. In just over a month, (in the winter time!) I have put over 400 miles on it and it's going strong. I bought the bike from a dealer, Seacoast e-Bikes, because it is a fairly complex piece of machinery which requires some amount of care and feeding. Just about the time the bike was ready for its' tuneup (free at Seacoast), I got a flat tire. The flat was in the rear wheel with all sorts of connections to the chain, motor, gears etc. I dropped the bike off at Seacoast and the fixe the flat, and did the tuneup for a total of $50. If I had bought the bike via mail order I would have paid a lot more. They even dropped the bike off at my house free of cost. Shane, Frank and Steve and the rest of the staff really care about their customers, and know bike maintenance and repair cold. There is no reason to buy an e-bike mail order, because sooner or later it will need service and maintenance. If I could give 10 stars on this review I would. s

I have nothing but great things to say about Fire on the Mountain. A year ago, I went into the shop…read morelooking for skis, knowing nothing about what I should be looking for. I was new to skiing, so I just wanted to get some gear where I could continue to build my confidence on the slopes. One of the employees asked me all of the right questions without being judgmental or condescending. He asked me what my skill level was, the price I would like to overall pay, etc. With that, he brought out some boots and they fit perfectly and comfortably. He then showed me some skis that would be good for my height...and with that I left only paying $800 for boots, skis and bindings. Each step of the way, the employee kept making it clear that he wasn't intending to sell me anything, and that he would understand if I wanted to shop around elsewhere. Again, this set me at ease knowing that he was providing me with non-pressured service. Since then, I have returned to Fire on the Mountain to service my skis regularly. Recently, I brought my skis to get serviced, and I asked them about my boot, which had a buckle that was bending. They quickly offered to fix it, and when I went to pick it up, they completely fixed the boot and added a double screw to ensure that it was fastened in. As previously stated, I have nothing but great things to say. If you are looking for ski or snowboard gear in a nonintrusive environment, I highly recommend Fire on the Mountain! Their employees and customer service is unlike any other.

New to the area, and my son wants to start snowboarding. He got a hand-me-down board from his…read morecousin but needed to be set up with boots, helmet, goggles. The young man helping us out was very knowledgeable, and super helpful. He helped us find an affordable pair of used boots that were in great shape, and worked with us to pick out a helmet and goggles. The whole time he shared a ton of information drawing on his own experience. We were lucky that we walked in when it was quiet, and he was able to devote a big chunk of time and attention to us. By the time we were finished the place felt packed and the staff was bouncing around, but still seemed to try and offer a great experience to all of their customers. I will definitely go back when we need more gear.

My husband rented a mountain bike here over 4th of July. They were really helpful and flexible…read moreabout the return schedule because of the holiday. They also gave him some good tips about where to ride. Great service.

I brought my bike in for an $89 tune up. I was told that I would need some additional parts but…read morethey would only do small repairs without calling. When I came to pick up the bike the total was $265 - no call came before all of that work was done. A 300% increase in what I expected and the response I got when I questioned it was "well now your bike is good for a while". Had I received a call I would not have authorized all of that work to be done as it was certainly not essential. Definitely feel ripped off and definitely will not go back.

I was having trouble installing my bikerack on my car, and we went to Gorham seeking assistance…read more Joe came out and was extremely kind to us, and he spent at least a half hour helping us completely free of charge! i spent my summer in Portland and used my bike as my main transportation. i went to gorham several times with smaller problems and they were extremely helpful every time, and always do what they can without charging. 10/10 recommend Gorham for all your Portland bike needs!

I highly recommend Gorham bike and ski in Wells. Kory and John are doing an excellent job in a two…read moreperson shop. That is very busy. Being a multiple bike owner, I've been into the store many times over the past few months. Kory is particularly conscientious about his awareness of my need to be consistently rolling on my bikes. Whenever I need something done, he consistently gets me back on the road with same-day service. He is also very consistently providing me with advice and direction. I have questions about bikes. For only having two people on duty right now at this shop they're doing an outstanding job.