This place of business exudes negative energy!! I am appalled by the rude tone of voice that the…read moremanager used. When she told me that I could not return the ski boots that I had bought two days prior, she became angry and defensive as if I was the enemy and not the customer. She told me that the return policy was on my receipt and on the website. When I asked her if the no-refund policy was posted inside the store, she said she didn't know but that it WAS on the receipt and on the website. I did some legal research and found that businesses must make their no-refund policy highly visible in the store BEFORE a sale. I called and asked for the owner George to call me to discuss my concern, but he did not.

Shout-out to the mechanics at Philbricks who fixed my tire situation in a quick pinch! Thank you…read morevery much guys for your awesome service!

This may be lengthy but it's well deserved. I've purchased e-bikes online (direct purchase from…read moremanufacturer) but was never satisfied and when issues arose, ex.: the bike stopped working with 164 miles on it, that company didn't want to cover it. I decided to shop local instead and after a lot of research, I thought that it would be worth my while paying a visit to Seacoast e-Bikes. Wow!! Am I glad I did. The lady that assisted me was not only very knowledgeable but extremely patient and made sure that my questions were answered. She pulled no less than a half dozen bikes for me to try and seemed vested in making sure that I had the right bike with the right fit. She wasn't pushy or even tried to oversell. You could see that she had my interest, just like if she was the customer. The service didn't stop there. After picking my bike, they made sure that it was well adjusted and road worthy. The owner even checked up on me to see if everything was in order. While waiting for my bike to be ready, I also witnessed how returning customers were treated ... It reassured me that I made the right choice. We have another bike to buy for this upcoming season, and we are heading to Seacoast e-Bikes without even looking at other dealerships because they do customer service the old fashion way. BTW, I am not affiliated with the shop, the owner(s) or the staff. I was not paid nor even asked to write this review. I am just a VERY Satisfied customer.

I bought my Aventon Level because after I did my research, it was the highest rated e-Bike in its'…read moreclass. In just over a month, (in the winter time!) I have put over 400 miles on it and it's going strong. I bought the bike from a dealer, Seacoast e-Bikes, because it is a fairly complex piece of machinery which requires some amount of care and feeding. Just about the time the bike was ready for its' tuneup (free at Seacoast), I got a flat tire. The flat was in the rear wheel with all sorts of connections to the chain, motor, gears etc. I dropped the bike off at Seacoast and the fixe the flat, and did the tuneup for a total of $50. If I had bought the bike via mail order I would have paid a lot more. They even dropped the bike off at my house free of cost. Shane, Frank and Steve and the rest of the staff really care about their customers, and know bike maintenance and repair cold. There is no reason to buy an e-bike mail order, because sooner or later it will need service and maintenance. If I could give 10 stars on this review I would. s

Bikes available for use for up to one week to the university community.read more

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Steve, the owner, was especially kind and knowledgeable. My bike needed a repair and he fixed it…read morefast! it was Sunday and not too many bike shops were open.....but Steve helped us right away. excellent customer service

Been waiting on a replacement air mattress for over a month. Virtually no contact. I did hear from…read moresomeone two weeks ago and they were going to get in touch with me. Still waiting. I'd avoid this business at all costs.

Update: there was a glitch in their messaging software that was causing my messages not to go…read morethrough and vice versa. Finally made contact and got a replacement tent super fast.

Perfect location to rent/return in Portland. Cost was appropriate and service was great. Would rent…read moreagain from this company!

My boyfriend and I took a trip to Portland, Maine this past week and had a great time biking…read morethrough the city to a bunch of lighthouses with Ross from Lighthouse Bikes! Even though we were visiting fairly early in the year and before the real tourist season began, Leah and her staff at Lighthouse Bikes were nice enough to let us be their first official tour of the 2026 season! We had a lovely private tour through the city with Ross, who was as passionate as ever about the city's history even despite the cold temperatures we biked in. I definitely recommend everyone stops here for a lovely bike stroll through the city and various residential neighborhoods - beautiful views and great company all around. Thank you Lighthouse Bikes for having us!!

I do not recommend any "Moose Tours" with Lucie. We drove 3 hours to meet her and she was an hour…read morelate to the meeting point(no cell service to contact her), completely unprepared for us as she "pulled the wrong file" "what did I tell you we were doing" We basically drove up and down route 26 for 6 hours looking for moose on the side of the highway. She stopped to asked the locals where to find moose and spoke endlessly about the types of trees in NH. No moose were spotted at all even after a desperate mosquito infested walk through the woods (yes, we had bug spray but it didn't make a difference). We were told "plan B" was to drive up and down the same highway at midnight to see if the moose were out. This was a surprise for my husbands birthday, It was a surprise for both of us! This was a complete waste of time and money.

What a great experience we had and most of all a beautiful day with a great guide! I booked a one…read moreday trip kayaking for Lisa and I and it couldn't have went any better. Lucy met us in the morning and we went straight to the river. It was such a gorgeous and enjoyable ride and she was so pleasant and relaxed the whole way through. She gave us some simple tips on kayaking and also some nice information on some of the wildlife and history of the area. When we reached Lake Ossipee the wind was very strong which made the lake very choppy and her lead was so assuring in the challenge that lay ahead of us - she was awesome and we made it to the other side of the lake without any issues whatsoever. I would highly recommend Lucy if you want to experience a great day outdoors in the White Mountains

Had a great day! My wife's first time on an e-bike. Pete was very helpful in explaining the…read moreoperation of the bike. Off we went on the Cotton Valley Rail Trail for a three hour tour headed to Wolfeboro. Lots of stops and starts along the way as she became more familiar with the bike. I'd recommend a longer ride so you'd have more time in Wolfeboro for lunch, ice cream or exploring the shops. The trail is well maintained and an easy ride. The Aventon bikes were in excellent condition and we had the chance to try a couple of different models. Overall an excellent experience and I highly recommend E-bike Expeditions and look forward to renting from them again.

Pete is very professional and returns calls promptly. Amazing customer service! He thoroughly…read moreexplained the bike use and the Cotton Valley trail. Highly recommend Pete and Ebike Expeditions!!

Jeff, the owner, responded to my purchase inquiry with perhaps the most asinine reply any seller…read morehas ever sent (message exchange pasted below). Literally every other seller actually answers buyer questions and does a quick video if asked (which Jeff already does, even for cheaper bikes listed on his website). But not Jeff, the astute businessman who says "We don't want your money, we want your business!" and "We will make your motorcycle purchase a great experience." Both statements are false in my experience. ++++++++++++++++++++++++++++++ Jeff's response to my purchase inquiry about a $22,000 bike: Hi there, how much money are you willing to pay us to do all that? Please let us know, thank you Jeff (owner of Lee Custom Cycle). ++++++++++++++++++++++++++++++ My inquiry: Hi, Nice bike! Can you please tell me about any mechanical or cosmetic defects? What have you done to improve it since acquiring it? Do you have any history regarding ownership, engine or other repairs? Last request: could you do a short video: 1.) Walk-around; 2.) Cold Start (put a hand on the exhaust pipe before starting); and 3.) A warm engine start. Perhaps upload to YouTube or some such and share link. Thanks, Phil

Would never do business with them again . The Bike I bought was a peice of junk had them supposely…read morefix it they stated it was a collapse lifter wanted to charge me $100 dollars an hour and put same oil back in it asked for my money back was told no take another bike I don't want your your junk that's ok word of mouth isn't very good for them only had Bike a month and put 2100 miles on it oh and while I was there stating my case raising my voice police showed up how convenient whatever good luck if you do business with them they only tell you what you want to hear until the sale is done and then it's screw you