This place of business exudes negative energy!! I am appalled by the rude tone of voice that the…read moremanager used. When she told me that I could not return the ski boots that I had bought two days prior, she became angry and defensive as if I was the enemy and not the customer. She told me that the return policy was on my receipt and on the website. When I asked her if the no-refund policy was posted inside the store, she said she didn't know but that it WAS on the receipt and on the website. I did some legal research and found that businesses must make their no-refund policy highly visible in the store BEFORE a sale. I called and asked for the owner George to call me to discuss my concern, but he did not.

Shout-out to the mechanics at Philbricks who fixed my tire situation in a quick pinch! Thank you…read morevery much guys for your awesome service!

Better to go barefooted instead of wearing anything they sale. Yelp removed my first review because…read moreRed's cried which is indicative of the staffs attitude. Over rated, over priced and low quality shoes. Staff follow you like you're gonna steal. Then they give attitude when you ask for help. Shoes are of the lowest quality and will fall apart in less than a year. Quit hiring crying lazy staff is my advice.

One of the most customer service friendly businesses we go too. There always seems to be an…read moreabundance of educated friendly staff on hand. While you're not going to find the prices like you see in giant box stores, there is a better selection and quality merchandise and they make up for price with customer service. They gave everything from sandals, sneakers, work boots, dress shoes for every age.

I have nothing but great things to say about Fire on the Mountain. A year ago, I went into the shop…read morelooking for skis, knowing nothing about what I should be looking for. I was new to skiing, so I just wanted to get some gear where I could continue to build my confidence on the slopes. One of the employees asked me all of the right questions without being judgmental or condescending. He asked me what my skill level was, the price I would like to overall pay, etc. With that, he brought out some boots and they fit perfectly and comfortably. He then showed me some skis that would be good for my height...and with that I left only paying $800 for boots, skis and bindings. Each step of the way, the employee kept making it clear that he wasn't intending to sell me anything, and that he would understand if I wanted to shop around elsewhere. Again, this set me at ease knowing that he was providing me with non-pressured service. Since then, I have returned to Fire on the Mountain to service my skis regularly. Recently, I brought my skis to get serviced, and I asked them about my boot, which had a buckle that was bending. They quickly offered to fix it, and when I went to pick it up, they completely fixed the boot and added a double screw to ensure that it was fastened in. As previously stated, I have nothing but great things to say. If you are looking for ski or snowboard gear in a nonintrusive environment, I highly recommend Fire on the Mountain! Their employees and customer service is unlike any other.

New to the area, and my son wants to start snowboarding. He got a hand-me-down board from his…read morecousin but needed to be set up with boots, helmet, goggles. The young man helping us out was very knowledgeable, and super helpful. He helped us find an affordable pair of used boots that were in great shape, and worked with us to pick out a helmet and goggles. The whole time he shared a ton of information drawing on his own experience. We were lucky that we walked in when it was quiet, and he was able to devote a big chunk of time and attention to us. By the time we were finished the place felt packed and the staff was bouncing around, but still seemed to try and offer a great experience to all of their customers. I will definitely go back when we need more gear.

Disclaimer: I used to work at Hayden Sports. BUT I worked there for a reason...because it was/is…read morethe best spot for UNH apparel. Even before I worked there my senior year of college, I wondered why anyone would shop for UNH apparel at the bookstore or Town and Campus. Hayden Sports clearly has the best merchandise at the best prices. I haven't been there since it moved on up from the basement, but I'm sure it's still just as fabulous. Roger Hayden, the big boss, is probably one of the best bosses you could ever have. He gave all of his employees (pretty much all college students) so much responsibility and allowed us to pretty much run the store. Working at Hayden's taught me so much that I could never learn in college. Hayden's always is always getting new products- things you can't find anywhere else on campus! So, support the smaller business instead of the university bookstore (don't you give them enough money already??). Hayden Sports is the best in Durham.

I like this place, they have a good selection of UNH clothes (sweatshirts, pants, t shirts, etc)…read more Prices aren't bad either, maybe around $30 or $40 for a UNH sweatshirt. I also like that they have a whole wall of UNH ______ T-shirts ( UNH Bowling, UNH Greek Life, UNH Hockey, etc.) Lots of other stuff too like decorations for dorm rooms and apartments (picture frames, posters).

This isn't the nicest Target that I've ever been to, but it's not terrible. I don't frequent this…read morestore often but when I do, it's usually just to the parking lot to pick up my online order. The online ordering and pick up service is great, friendly associates and it's quick! The last few times I've been inside, it's looked run down, the shelves are a disaster, the lack of music alone makes me dislike shopping there, and the super obviousness of their loss prevention team following people around is obnoxious. Another thing is the lack of open registers, any given time, you're lucky to have two manned registers open and just a handful of self scan registers available, causing long lines and even longer wait times. I understand lack of staff, trust me, but there has got to be a better way, maybe add MORE self scans and take out all the registers that can't be used due to lack of staff.

Full disclosure: I worked at this location for a summer more than a decade ago. It was one of my…read morefavorite summer jobs and I continued shopping there pretty regularly for a very long time, but when the pandemic hit I more or less lost my taste for walking into a store and just browsing for the sake of it. I've only been there once or twice since, and only when I needed something very specific. Tonight I just felt like shopping, so I walked in and wandered around for a while. Unfortunately for me, I also needed to use the restroom when I first arrived. I walked in and of the four stalls in the women's room, one had an out of order sign on it, one had what appeared to be feces caked along the wall behind the toilet, a third had a toilet seat absolutely smeared with blood, and the fourth had a marginally less filthy toilet, but the trash can for feminine products was overflowing and spilling onto the floor. I washed my hands and held it until I got home rather than use any of them. Beyond that, the store itself is much less clean and organized than it used to be. I understand that some of this is probably because of the time of year and an increase in shopping, but it was a level that was pretty shocking even taking that into consideration. Boxes piled up on the floor in the middle of aisles, items spilling off of shelves and hanging out everywhere in complete disarray, carts full of items just sitting in the middle of the floor near the books and electronics sections. It made me sad to see the state of the store when I remembered what it looked like back when I worked there. I won't be in a rush to go back.

I don't normally write reviews, but I had to write this one to give credit for exceptional service…read more My wife got a RX for an inhaler at 4:45 pm, and the script was sent to a local grocery store pharmacy. When I got to the pharmacy, I found out that the item was not covered by our Part D Medicare insurance, and that the discounted cost would be $211. I used my phone to find that Walgreens had the same item for $133. When I got there 35 minutes prior to the time that the pharmacy closed I asked them to transfer the script from the grocery store pharmacy. They were able to get this done in less than 10 minutes and they even found a GoodRx discount for me that I did not know about, making the final cost to me just $86. I saved over $120 thanks to their pricing and help. This level of service was unexpected and exceptional, and the price was definitely appreciated.

Says online they offer blood pressure readings at the pharmacy for either low cost or free. Went in…read moretoday and they said they do not offer them. 1 star for false advertising.

I signed my daughter up for camp for April Vacation. I paid for the days and then received an email…read morestating that the days i picked and paid for were not available less than 24 hours before her paid care. THEN the message said that "i know the website is hard to navigate even for myself" Which is not an excuse. I am a single mother paying for care for my child so that i can work to provide a home for my children. Last minute issues like this are not acceptable for working parents depending on care for their children while disciplined a work for not being able to be there because of issues like this that are easily avoidable. First impression of this company is not a good one and i do not recommend for other parents. I'd like to know if this company earned any interest off my payment and if so that should be returned to me as well.

Oh no I do understand that a different customer might have put that book in the wrong box BUT when…read moreI went back to look at your past issues you had like 4 long boxes sitting there and I asked how much are these you said there ALL $1 boxes I could also tell from the condition that most likely that was a book that you received when it was new it didn't sell so it made it in the $1 box as most do but that one just happened to go up a little bit in the 10 years it had been sitting in your store ! And like I stated before you came at me with the Mint Condition value ($15) which it clearly wasn't it was probably worth $7 so the fact that you couldn't give up a few dollars on a book that you most likely paid less then cover price 10 years earlier that's ridiculous all that aside I remember very clearly you saying oh that shouldn't have been in that box that should've been back here (pointing behind you on the wall) ! So your excuse isn't gonna fly ! Either way your a used item store so when you buy something from someone you only pay a price low enough so you can turn around and sell it for a profit right ? So what I'm saying here is let's say you buy an item for $20 and it's worth $40 at the time so $20 profit right ? That's good double your money so why is it so bad for you to just put that $40 on the item and leave it there your still getting the original profit you were originally fine with but your way of thinking is if that item went up $10 YOU need to get that extra $10 instead of letting what could be a loyal customer get a good deal and you still get the profit you intended from the beginning this is what I was trying to express to you in my last review I mean you have MANY items in your store that have been there for YEARS ! I'm not saying if you paid $5 for an item then it sky rockets to $500 to still sell it for $10 but I mean if you let that go for ....$300 then wouldn't you say you both win you only expected to get the original $10 but got $300 then your potential RETURN customer got an amazing deal to which you know he would brag about to EVERYONE! I'll leave this here I think I've made my point hopefully everyone understands what I was trying to get across ??

I really enjoy this store. They are very honest about the products and price things based on…read morecurrent sales (which is the right way to do it - eBay is helpful tool they use). Everyone there is knowledgeable on the products. I highly recommend this store to people all the time!