Knowledgeable and honest with reasonable pricing. I had several services done at Meyers auto tech…read morewhich were very in depth. Courtesy car took me back to my house too!

I like both Sterling's, Sterlings on the River and Sterlings on Queensgate. However, I enjoy…read moreSterlings on Queensgate much better. Their food and service is very good, the cooks do a great job. I have a veterans group that has breakfast there every other Thursday. The cook gets out 35-40 breakfasts and the waitresses know what everyone wants from memory. Brandi does an excellent job, she is very good and spends most of time keeping our coffee cups full. The staff is very courteous and efficient. Thank you Queensgate. Don Wicks Richland

The experience with Mad Mechanics was the best experience with a shop I have had. They were very…read morecommunicative during the duration of the repair and the price was very fair. I will recommend this shop to everyone!

Highly recommend Mad Mechanics. They replaced the soft top on my Jeep and the staff were friendly,…read moreresponsive and knowledgeable. The turn around was quick and overall service was 5 out of 5 stars. I'm new to the area and will highly recommend and keep coming back for professional auto service.

No point in making an appointment. Made one at 1pm for just an oil change. It is now 3:30 and still…read morenothing. We were told 'everyone came in at once' So what's the point of making an appointment? Les Schwab takes about 30 min tops for an oil change. Never coming here again.

Extremely slow. I see 4-5 cares up with techs not working with urgency…read more Service was - meh. Good attitude, didn't seem very knowledgeable. Had appointment at 8:30am for tire replacement and alignment. It's 10:22 , I see my car with no tires on it. The CSR didn't let them know I was getting an alignment until about a hour and a half after we first talked. What could improve: attention to details and urgency. Now granted, it's hot outside, so I get it. I do believe I could have gotten MUCH better service elsewhere. This is my first time using Firestone, also my last. Every Firestone I look up has pretty bad reviews. When I think about how long it takes me to take a tire off, with at home supplies instead of the workplace.. the math isn't mathing . I'm happy that the sales reps make commission, however when it comes down to suggesting tires for a car, please be mindful that the customer matters more than, if they are already going to purchase tires. No need to try and get the sale of the more expensive tires. -- Overall.. decently dissatisfied.

Needed a new car because of change in work circumstances so, at the recommendation of some family…read morefriends, I checked out some dealerships in the area. Normally don't write Yelp reviews for car dealerships, but making an exception because one of the car guys (Steven? Stephen?... sorry forgot his first name but Mr. Huang the Asian car salesmen) was exceptionally helpful. At the other locations, I felt intense but subtle pressure to walk away with a purchase as if it was a crime against humanity if I didn't buy something that day. Stephen acted completely differently and gave me honest and real advice. He made me realize I should keep my current car for a little bit and see if it meets my needs, and only then, should I consider purchasing a new one. I didn't buy a car that day from any dealerships, but if I needed to in the future, I'm definitely making Lithia my first (and likely final) stop.

As someone who bought a car from them, I felt completely disrespected by how I was treated…read more It took JR, the salesman, an entire week to get back to me with information for the service department. When I finally got an appointment scheduled, they had the wrong model of my truck on file. After waiting another 1-2 weeks for the appointment, I brought my truck in--only to be asked twice if I was there for (1) an oil change or (2) an engine light issue. Neither was correct. I was then sent to a different service advisor who didn't have any information about my truck at all. Why? Because when I originally made the appointment, no one even asked what I was bringing the vehicle in for--they just gave me a date and time and hung up. I have messages and call records if anyone wants proof. Communication throughout the entire process was terrible. I dropped my truck off at 7:40 AM and didn't receive a single update. The service link they provide showed no progress all day. I finally had to call at 3:13 PM, only to be told Justin was working on my truck but had another appointment he was focused on. When I asked if that meant my truck was done, I was told no--it simply wasn't being worked on. They said they would call me back, but I never heard from them. I had to call again at 4:22 PM because there were still no updates online and no communication from their team. That's when I was finally told what the issue was and that a part needed to be ordered, which would take about 14 days. I was also told I couldn't get a rental because the truck was "drivable"--even though it shakes worse than turbulence on a plane. To make matters worse, both Justin and the supervisor told me, "You've been driving it like that, so you might as well keep driving it like that." That response was completely unacceptable. There was also conflicting information about the part. One employee told me it would be overnight shipped, while the manager later seemed unaware of that and clarified it would take 2-3 days. Since when does "overnight" mean anything other than 24 hours? Overall, the lack of communication, organization, and basic professionalism was shocking. I was repeatedly called the wrong name, and they even got my truck's model and year wrong. On top of everything, I felt like I was treated differently and poorly as a woman. Very disappointing experience If the owner of this establishment would like to reach out I would be glade to have a chat with him.

Jose was great to work with! He really listened to what I was looking for and helped me find the…read moreperfect car without any pressure. The whole experience was smooth and easy, and I left feeling really good about my purchase. Highly recommend asking for Jose if you're shopping for a new car!

Unimpressed with my experience purchasing a vehicle here. When I purchased the vehicle, I was told…read moreby Francis that a complete inspection was done on the vehicle, however, when I asked to see this report, Francis claimed it didn't exist. Come to find out, the headlights weren't operational, and upon purchasing and replacing the headlights and fuses, we then discovered the entire relay needed replaced, which I also had to purchase and replace, again, 4 days after PURCHASING the car. I called the dealer, as when I asked about the inspection they said, and I quote, "Call us if there is anything wrong with the vehicle, we wouldn't want to put you in a vehicle with problems.", so I did just that. After speaking to a salesman, getting the voicemail for service, they then took down my name and said that a manager would reach out. It's been just under 24 hours, and I haven't heard a peep. Besides the shitty customer service, upon closer inspection of the vehicle after removing what felt like an inch thick layer of grease they used to clean the plastic parts of the vehicle, we discovered that the detailers not only scratched the vehicle in multiple places while polishing, but actually BURNED the paint. Had this not been the exact vehicle I was looking for with the right features and mileage, I would have never trusted this dealer, and looking back, I regret allowing them to earn my business.

After 15 years of driving the same car, my beloved Honda Civic, I knew when I sat down in the…read moredriver's seat a few months back that I had finally outgrown her. It was time for an upgrade. After doing a bunch of research, I decided to do a lease on a 2025 Hyundai Tucson Hybrid SEL Convenience. From the second I walked into the dealership, I felt at home. The whole team went above and beyond and had me in and out of there in a matter of hours with the exact deal I wanted on the exact car I wanted. Even had it shipped over from Seattle within 48 hours. Thank you, Dan and Joel. I love my car so much and I appreciate your support to get 'er done. PS -- oh and the warranties cover me for EVERYTHING. There are so many perks with Hyundai, it's incredible. Honda and Toyota can't even touch it. Pure magic

After two cars purchased at Speck, and all the maintenance done there (first car was eight when I…read moresold it, second car I still have and its 9 years old), when the engine went out at 68,000 miles, they will not honor their warranty and replace it. They said it was neglected and despite the fact there were NO check engine/check oil lights that ever turned on (their diagnostics confirmed it). There is ONE missing oil change receipt spanning 11,000 miles that cannot be located. Therefore, Hyundai "main" company and Speck both refused to honor the warranty and do the right thing. It's a shame because I have enjoyed both of my Hyundai's and my current one is 9 years old, spent most of its time in my garage when not being driven, and is in excellent condition. If you want loyalty once you walk out the door with your car, don't buy from here. What a major disappointment from a place I was going to purchase another car from one day soon.

Just wanted to shout about our awesome experience with our Sales Agent Angel Beltran at Corwin Ford…read morein Tri-Cities. We went truck shopping last month - not necessarily looking to purchase that day - but open to it if we found the right rig. When we pulled up to Corwin, we were greeted by Angel. He came across as 100% legit, not pushy at all - completely welcoming and eager to answer our questions. I had my eye on a Maverick - and he was super knowledgeable about all the features and differences between models. Made us feel super comfortable was easy going the entire time. After a test drive, and Angel showing us all the features - we were sold! The whole experience was great. Angel is going to be a Super Star!! Thank you Corwin!!

The worst car-buying experience of my life…read more I purchased a used Tesla from Corwin Ford in October 2025 and drove eight hours from Southern Oregon to pick it up. I've bought many vehicles over the years, and this was by far the most disorganized and frustrating experience I've ever had. To be fair, Omar and Stephen were outstanding. Omar was professional, responsive, and never pushy. Stephen was knowledgeable, calm, and genuinely tried to fix problems as they came up. They are the only reason this review isn't one star. Everything else -- especially management -- was a mess. From the start, almost every decision required a manager, and each one contradicted the last. I dealt with four different managers, and the lack of communication between them made the process chaotic and unnecessarily frustrating. Jered pressured me with typical "we have a lot of interest" lines, rushed my deposit, and insisted it was non-refundable even though the vehicle clearly needed attention. When I asked for a refundable deposit, they actually told me to write the contract myself. After I drafted a legitimate agreement, they rejected it and allowed only a handwritten amendment. He also never followed through on multiple things he said he'd do, including trying to beat my financing rate. When I arrived to pick up the vehicle, it still had makeup on the seats, pen marks, damaged trim, poor detailing, and multiple recalls that hadn't been addressed. The car hadn't even been properly charged because employees kept unplugging it. Then came Fabian, and he was the breaking point of the entire experience. His demeanor was openly hostile, dismissive, and confrontational from the moment he walked in. No introduction, no professionalism, no basic courtesy. He demanded additional personal information without explanation, performed a "Ford survey" that immediately led to spam calls, and insisted he needed to run my credit again--despite already having 80% of the vehicle funded and multiple confirmations of my wire transfer. His explanation made no sense, and the entire interaction felt manipulative, as if he was pushing a loan purely for the commission. Even other employees hinted he was "having a really bad day," which doesn't excuse the behavior. Paperwork errors added hours to the process, including discovering my deposit was never even processed. The only person who handled the final paperwork professionally was Yaritiz, who was kind and helpful despite cleaning up mistakes made before the documents reached her. Unfortunately, the problems didn't stop after leaving. The dealership failed to remove the previous owner from the Tesla system, which left me stranded at a charging station in Boardman because I couldn't access charging. They also left the previous owner's personal and financial information visible on the vehicle. Only after contacting Tesla directly and paying a prior balance was the vehicle unlocked for use. Stephen later reimbursed me for the hotel, and eventually (after repeated follow-ups) I received the missing wheel cap. But no one else responded. In the end, Corwin Ford's management team turned what should have been a simple purchase into a multi-day ordeal filled with pressure tactics, misinformation, errors, and unprofessional behavior. I left with zero confidence that my personal information was handled securely or that this dealership operates with any real oversight. Omar and Stephen deserve recognition for their professionalism. The rest of the process -- especially management -- needs serious reform.

As a parts store they're adequate. As a prospective employer, sadly they are slightly bias only…read morehiring bilingual people. No African-Americans, no Asians, no english speaking whites. Applied... they were offering positions below minimum wage. Management on the corporate level is a little out of touch with labor laws. EEOC lawsuit waiting to happen. minimum wage in the State of Washington is $16.66. Applied for all 7 job posting... Crickets is all I heard. Would have been nice to receive a response of being over qualified.

Worst customer service, very very rude staff. One staff member blew up on me when I only asked if I…read morecould return something if possible.

Don't understand why this place was listed to help me find a mechanic to do my brakes. I did call…read morethem and talk to them and they were anxious to help me find the parts for my brakes, but we're unable to do the work.

Excellent customer service, this staff will go the extra mile to get you the right part, it may…read moretake a day or two on some things but they'll get it for ya and it will be the correct. Helpful and knowledge staff by with a an additional location in Richland. Nine to Nine has been in Pasco for a many years, give them your business, you'll be glad you did. SUPPORT LOCAL BUSINESS, thank you Nine To Nine I appreciate you.

Wow this place is isn't good. Three guys working and only one was actually helping the others were…read morein the back talking baseball. I needed some simple help and couldnt get it.. I know this place isn't ace hardware kind of service but they need to step up a tad bit.

After being told by O"Reilly's they did not have the part I needed at 8:30 pm I went down the…read morestreet to AutoZone, who quickly looked up the part and sold it to me. Only trouble was, it was the wrong part. I don't think the guy really cared. I took it back the next day and had a no hassle refund. Cash only.