Customer service when selling something give them a 5 star! Solution to an issue 2 stars and for…read moredelivery 1 star! Save yourself the headache and run from this place.

We've been looking for a dishwasher for awhile. Lowe's. HD. You forget about local places since the…read moreworld has gotten so connected. Decided to check at Stevenson's. Friendly. Helpful. Informative. And local. Live here. Shop here. Wonderful experience. Next appliance need this will be our FIRST stop.

Thank you Stevensons Appliances, Pete went above and beyond being helpful. I needed a gas range to…read morereplace my dear mother's 50 year old gas range that was starting to feel it's age. No one else (big box stores) in town offered immediate availability...(3 weeks at best was unacceptable). Stevenson's offered to sell their floor model if I wanted and they didn't have in stock. I couldn't be happier my mother has a new Frigidaire Cafe model in the house on the same day (4 hours after I bought it). Customer service like it use to be. I know where to go next time I need an appliance.

Very helpful clientele First time i didnt have to look for…read morea representative. Very attentive Clean store for a change

I had almost polar opposite experiences from the other reviewers of this particular Home Depot. I…read morealmost come to expect bad or non-existing customer service in the Valley so the employees at this location really surprised me. Long story short: I was doing a multitude of repairs/remodeling in my house in Texas and came to this Home Depot over the Christmas break at least 5 times in the week and a half that I was in McAllen. There was a young lady in particular that worked in the flooring department that answered every dumb question I had and was patient with showing me color suggestions for tiles and tile materials. I hate that I forgot her name (maybe early 20s, short, short hair) but she was so nice and helpful during a process that, for me, is stressful and not enjoyable. Other employees were also very helpful. I also had to buy kitchen countertops while I was in Tucson for pickup at this Home Depot location, and Ruben at the Pro-Desk was so helpful at suggesting material that was in their inventory (because the countertops I originally wanted were non-existent at this location). Better yet, he followed up with me when he had promised to. I am doing research and planning for my wedding in McAllen, and people in the Valley do not follow up when they say they will (wtf?) yet the folks at this home depot keep it uber professional. Thumbs up all the way!

Tech came out "fixed ice maker" had ice one day and never came back. Really good at taking my…read moremoney NO STAR

I called early afternoon and Mark assured me he would be here the same day. He arrived late in the…read moreday. I looked on Youtube to see if I could do this myself. I possibly could have. The parts were hard to find and they were expensive. Mark determined it was a fix that did not need new parts and he made the repair in a timely fashion. I will keep his number on speed dial.

Mattress galleria is a scam with their warranty. I paid 4000 for my mattress n it's got holes in…read moreit. They came by to check it and don't approve to replace it. When I asked what procedure the do during evaluation they hadn't even done it correctly. Now they don't even want to speak to us see I in court!

I purchased a recliner set and it started unstitching since I got it. Have been trying to get help…read morecause I spent an extra $200 for the extended warranty which no one can help me with ..if I don't get some answers I am going legal and local!!!!

The protection plan purchased there through guardian is a sham.. they claim to h cover any damage…read morebut it covers nothing... total sham.. I've had my dining table less than one year and the piece of wood on the table broke where the leg attaches.. they said I need to pay out of pocket to have it repaired... only logical thing is but a new table as the piece that broke can't be repaired

horrible service! I purchased an item was pass TWO DAYS from the return policy I didn't want my…read moremoney back just an exchange and they want to sell me a membership $50 in order to complete the exchange. spoke to one of the managers Adrian he telling me clearly that he couldn't make the exception because then he would have to do it for everyone else. clearly he could of done it but chose not to as they don't care about there customers.

The bathrooms had no toilet paper, seat covers, and barely any soap. The employee at the register…read morewas kinda curt. They did have a nice selection of iPhone cases, however only had one type of car charging port which was not helpful.

Guy in the front was rude and acted like a know it all. Too bad his attitude costed him us going…read morethrough on buying a couch.

We purchased a sofa and loveseat in November'22' and were told it would be delivered by mid…read moreDecember, in January we were told it would be delivered in February, when it didn't arrive, we told Lacks we wanted to look elsewhere, the next day a lady called and told us our purchase had arrived. It seemed suspicious, however, we accepted the furniture ( our living room was empty). It all looked used and the loveseat was crooked. We gave Lacks the benifit of the doubt, then we decided to call Lacks to tell them what we thought. They sent a technician who diagnosed a crooked bar underneath, I told him we don't use it. I asked him if it looked used to him - he stayed quite, and ordered a new one. We received our new loveseat today, July 11, and it is so obvious the sofa is a used sofa. Never again!