Brendan canceled my first appointment for a pool inspection and then rescheduled. Brendan then was…read morea no-show for the rescheduled appointment and ended up showing up an hour and a half late after begging me to give him another chance. Brendan was then late on delivering the inspection report and when it was delivered it was left mostly blank, included no pictures, and contained only vague information (what little there was). Brendan then charged an astronomical amount for the inspection to my credit card (4-5 times what other companies cand would not respond to phone calls, texts, or emails. DO NOT ISE THIS SERVICE. Note: Brendan made mistakes but did work with me to fix them and make them right the best he could, I gave him 3 stars instead of the original 1 star.

Very good service. Very quick to respond to calls and questions. Pool is clean and works well…read more They immediately noticed stuff wrong with my pool when I bought my house that the pool inspector missed. Would highly recommend.

This is what $100,000 buys you at Premier Pools Harlingen, Tx. Poor communication, project manager,…read moreRobert Herrera, if he's not on vacation is never there. JT the salesman said, "we don't use subcontractors".‍‍

I hope this message reaches the appropriate person and one who genuinely cares about their business…read moreand its customers. We recently had a pool constructed by your company in our new residence in McAllen. We didn't shop around and went with Premier Pools because we had previously worked with the company in Temecula, California. Unfortunately, this experience has been less than pleasurable for us. This is not to say the product itself is poorly constructed or doesn't meet our expectations. On that aspect we are pleased. Our issue is with the customer service/communication part. In the beginning communication was immediate anytime we addressed anything. However, as the project progressed, and most importantly, the last installment was paid, communication has been few and far between. Part of our pool included two fire/water features which are still not fully installed to this day due to back order issues. I can understand that given the current market situation. However, the work crew was here almost six days ago to install them when they realized parts were missing. Not one phone call from anyone explaining this to me and providing an update. Also, apparently it was discussed with us that the fuel source for this bowls was our responsibility which neither my wife or I recall. After reviewing the contract I did find where it is annotated. However, I would expect this to be reiterated as we got closer to that part of the project. Especially when several people from Premier Pools saw when I was getting our irrigation system repaired and preparing to lay down new sod. It wasn't until after the sod was laid, and the work crew, not the supervisor, informed me that gas lines were not ran. So now I'm in a situation where I have to pay $2,600 dollars to have a ditch dug in our brand new sod in order to run a gas line. I am in Real Estate and I go over things time and time again with my clients to ensure that nothing takes them by surprise until the transaction is successfully closed. My biggest question with this is, why do you offer these features if you don't have the appropriately licensed individuals to run these lines?? Makes absolutely no sense to me. My front gate has been repaired but I am still waiting for it to be pressure washed as promised as it was riddled with dirt and debris during the project. I have had two warning from the HOA about this to date so I guess I will just have to do it myself. Forget the service after the sale mentality. Lastly, last week was our first cleaning with our maintenance agreement with your company and again, not impressed. This we will definitely shop around for better service. Again, not sure if this will ever reach the appropriate individual but I hope it does. I have spoken to a couple of neighbors who love our pool but I cannot in good conscience tell them that our experience was great. Instead they may want to shop around as we should have done. This review if for Premier Pools Rio Grande Valley / Harlingen, Texas

Every time I visit I am greeted warmly and helped out promptly. Friendly and insightful. I…read moreappreciate

The customer service is always exceptional. They are well stocked and always have what I need when…read moreI need it.

Honest and professional. Pool looks great. Work was completed as promised. Highly recommendedread more

From the owner: Our business focuses on providing honest professional work that will save energy, money and time…read more With specialize in Automation, remote controls, heaters, pumps, leak detection and filters.

Low quality material and service. We trusted Javier to remodel our pool and we ended with a leaking…read morepool/not working pump. Project was not completed within the time he had said on contract. Save yourself the stress and do not waste your money. Javier knows absolutely nothing about pools.

They recently completed repairs and home improvements for us. The owner is very reliable and fair…read more We recommend his services.

You told me what equipment to buy and above ground is only set up one way your team is very…read moreinexperienced and can't even vacuumed an above ground pool correctly. I got it crystal blue in 24hours

This great family business offers an amazing service. They are very professional and are really…read moreaffordable. All their materials, testing, and labor are charged at a reasonable price. They also have great customer service. Whenever I call them, they are very friendly and respond right away. I am really happy with the service they provide to my pool!

Bought my big green egg from them. The guy working there seemed to have a real love of his job. He…read moreloaded it up in my Jeep and was great to deal with. Noteworthy that the BGE eggcessories were priced better than I could find online! I went to McAllen with the intention of buying a competing grill down the street, but the bargain they had on the BGE and the fact it was in stock made it impossible to pass up. It's been just over 6 months and the grill is holding up fantastically 10ft from the Laguna madre.

I went in to wet test a hot tub, with full intention of buying one…read more First, their 'testing' tub is set up outside right on a busy street, who wants to test a tub next to traffic? Yuck! Second, they have one set up inside, but they don't want you to get in. Why would you have one set up and not let customers use it? Seriously!? And finally, the last straw, I asked since we couldn't use the one inside and the one outside didn't have the jets I wanted, could they set up the one I wanted to buy? The answer was NO, not going to happen. I couldn't believe it. I was willing to drive back another day (it takes a while to set them up) but the manager didn't want my business. He wouldn't even consider it. I truly haven't been that upset in a long time. It wasn't just that they wouldn't set it up, but his demeanor was simply ugly. It was obvious that they did not want to sell me anything. He was very rude, I couldn't get out of their fast enough. I haven't been treated that bad by a salesperson in a long time. In fact, I don't think I have ever been treated that badly by a salesperson. He made me feel...bad, like I was an idiot for thinking I could buy something from him. So I went to the other hot tub dealer in town and bought one of theirs.

I have had this company build me a pool at a very expensive price. The problem is that they ignore…read morewarranty work after they have been fully paid. Don't get caught with expenses that should have been handled by warranty and Fancy Pools refused to even answer the phone or text messages once the work was done! Worst EVER! MGM

From the owner: Count on Fancy Pools to deliver more than you ever imagined for your backyard swimming pool. Along…read morewith an affordable, custom in-ground swimming pool with extraordinary value, you will enjoy peace of mind. We are bonded, insured, and fully licensed by the state as a contractor. We offer both residential and commercial pool service and pool installation allowing us to manage any of your pool needs.Call today for your free estimate!