I would regularly come in here to buy chemicals for my pool. As my knowledge in pool chemistry grew I came here less. Employees are very obviously interested in sales more than actually providing great service. Even then I understood everyone is hustling, trying to make a living. This summer I hired a pool company to maintenance my pool. I had a bottle of clear aid that I wasn't going to need since our pool guy doesn't need it. Since it was unopened and within 30 days of purchase I decided to take it back. Right away the woman who helped me attempted to detour my return saying they don't take returns. I checked their return policy on the website and they absolutely do. So I asked is this policy? She was like let me see what I can do. So she attempts to find my purchase through my phone number. Takes a good while and then informs me I bought it over 30 days ago and sends me off. I check my purchase transactions on my card and find that it was actually purchased June 16th. So I go back in and ask them to check again. Now this is Mike helping me. He has always been very nice. As he's helping me he is audibly sighing and demonstrating his annoyance. He proceeds to say oh I don't see buyers remorse as a reason for return here. I tell him again, Mike I just don't need it. He finally finds my purchase on June 16th and says oh the system will only allow me to give you store credit. I said I just want it back to the card I used. He said no the system won't let me. I asked again is this policy? He detoured my question and just asked, do you want store credit? I answered no. He literally just turned to the next customer and said how can I help you? He was so unprofessional and was going completely against company policy. I truly don't understand why they just were making it so hard to make a perfectly normal return. From the beginning they were trying their best to ensure I didn't return. Beware, this store's employees do not have your best interest. They are there to make sales. Mike showed his true colors, he will only play nice if he's selling to you. Steer clear. Hamlin pool supply has better prices and more knowledgeable people. read more