If I could choose zero stars, I would. Where do I even begin with this place? Let's start by saying the customer service blows. That lady, or man..(im not certain) wearing the cowboys sweater last night was horrible and had absolutely no good customer service skills whatsoever. He was a "know it all" arrogant little snob. To make matters worse, when I requested his manager or supervisor, he made my entire party upset by digging at the wound. Once the so-called "supervisor" came over, he never asked what the problem was and immediately stated "what my rep here said, it's what it is. You can return your devices and activate your old ones and go on your way, this issue is beyond my pay grade". Niiiiiice James. Except for the fact that RETURNING THE PHONES IS NOT THE ISSUE AT HAND. In fact, nothing you said has anything to do with the problem! This ignorant moron had to be corrected by his own rep because he was being a rude "kid" and mind you, he was clearly in his 50's at the least. He literally had a tantrum and when he couldn't figure out the problem, because he never even looked at our account, and he asked us to cancel our account if needed and then proceeded to get offended when he was told he was being an idiot. What a joke. After over 4 years of taking my $360.00 plus a month, he was not afraid of having us walk out the door as Ex-customers. SMH. This is just one of many upcoming reviews on social media. Good luck James. BTW, customer service over the phone resolved my issue. Too bad they can't control what moronic things stores do. read more