When we walked in every representative was busy with another customer. It was hard to tell where…read morethe line started because there were a few other unattended customers milling or sitting around. We were there five minutes before anyone seemed to notice we existed. It would have helped had there been a sign up sheet or a "take a number" dispenser. After we were acknowledged we waited a few more minutes before a rep named Carlos took us to a table. He was friendly, but kept disappearing on us to attend to another customer. So he was doing double duty. However, in spite of that he was able to change our plan to a less expensive one and eliminate a line we no longer required. To request another member of the family be designated as an authorized user who can change things when needed requires calling 611 and talking to a rep over the phone. Other than that we were able to accomplish all we set out to do. So the service was efficient once we were waited on. We were happy with Carlos and the service he gave us. I just recommend they have a sign up sheet to deal with the times when more customers than reps are available. It would also help if they could acknowledge people coming in and provide an estimated wait time.

If there was a negative zero star. I'd give that. Terrible customer service. Very slow. They came…read moreto help me then didn't come back for 30 minutes and then asked the same question "have you been helped" after I was clearly getting helped. DO NOT RECOMMEND AT ALL.

I ordered the new I phone on october 1st. The guy helping me out assured me it would come in by the…read more17th but I needed to be home to sign the package. I went to the store the day before expected delivery date to make sure it was coming in so I could call into work to sign my package and they tell me the phone is still in progress and now expected November 5th SMH !! I understand things happen, but to lie and be off by extra 3 weeks is bs ... A buddy of mine ordered from T mobile and revived his phone within a week and AT&T takes over a month and lies

Wonderful place, I love how fast they're at getting us in and out..I've read the complaints and…read morereally believe that it depends on the frame of mind you go in with...honestly.if it's not what I want I can say ,"ok." And not be demanding or anything like that...being open and receptive is something that I've seen the customer reps acknowledge and are open to.

I went in to get my ipad screen replaced and the inside of the screen was scratched. I called in…read morebefore i got there to see if they had time to do it that same day and the gentelman on the phone said he had time. When i gave them the ipad i double checked it would be done that same day and what i believe was the owner/manager started to tell me it would be dont most likely the next day. This is why i called in and checked if they couldnt do the job same day if not then they should not have taken the ipad. After all was said and done i got my ipad back with a scratch on the inside top right corner and i was told it was glue from the screen. They said it would dissapear by today but it didnt. I already had an unpleasent experience from this store so i wont be going back to dispute the scratch, regardless this store will damage your expensive electronics and tell you its just a glue strip dont trust them with any of your screens phones tablets or electronics this shop holds no integrity.

would personally recommend :) + quick and wasn't long at all…read more+ friendly staff had my phone fixed due to my lcd breaking and got a replacement with an oled. purchase was only $147 so it was a lot cheaper than expected. very thankful and currently having no issues with my iphone 11 pro after the replacement :)

Spectrum service is the worst. This location has a bunch of representatives, but they still usually…read morehave a long wait. You can check-in at the front and your name is added to the list Many people are just returning equipment and they still take a long time. When you try to cancel, they try way too hard to keep you as a customer. The process is painstaking and their service is not worth it. Too many disconnections and buffering moments with spectrum. Never again.

The Spectrum Store is on 10th Street where it crosses Auburn (Wisconsin) Ave. just north of Sam's…read moreClub, and across 10th from First Community Bank. When you arrive, just inside the door, there is a screen where you check in as a walk-in, or to confirm a previously made appointment. I signed in and barely had time to look around to see the displays of cell phones, tablets and internet equipment when my name was called. I have had Spectrum Internet service for several years, and only recently began experiencing some connectivity issues. I explained what was happening, and they looked over our plan and equipment listed. They gave me a new router that works with our new modem, no charge, and sent out a technician to install it and ensure everything was working properly. The few times I have gone to the store, I have always been well taken care of and issues resolved. The employees have always been friendly, helpful, professional, and caring. The prices for their plans are reasonable. I am happy with their service.

Billy Salazar of Gulf Coast Cellular has taken around $5,000 in merchandise and not paid. He has…read morerefused to pay for numerous months. Please contact me if you have also been victimized by Billy.

I have paid Mr billy the owner $16,000 for the last 3 weeks .he was suppose to ship my phones out…read moreupon receiving payment...he stop picking my calls and responding to my messages.after he receive my payment.just need my 50 phones I order or refund me bk my money..u have put my business on hold for the last weeks yet refuse to refund me