They do such a great job here. I love that I can take my friends with the highest dietary needs…read morehere since they are completely peanut free, transparently disclose potential allergens in each ice cream, and offer plenty of both dairy and vegan ice creams (I believe half are dairy, half are vegan, and I want to say there are about 6-7 options of each). I also love that they are completely gluten-free even though I am able to eat gluten, again, because friends and family who cannot eat gluten can eat freely here.
Even though I'm not really a cone person, the scent of the cones baking entices me to get them often.
Their new location is much bigger and has a much better flow with a dedicated section for the line, and they have a nice outdoor space to enjoy the ice cream outdoors as well. I am always really excited to see their new monthly rotating flavors even though I most frequently get my usual, which is a mini scoop that is half caramel and half coffee, which I think is the perfect pairing.
I think for what they offer, their prices are completely reasonable. Just the other day I got two mini scoops (personally I think that volume is plenty!) and a cone, and my total came to $9.
Finally, they just do customer service right and have a lot of cute little touches: the little gold spoons for samples or their flight of four ice creams, allowing you to purchase said little gold spoons for $3 (I may or may not have purchased two for myself), the employees are super friendly and on it and maintain a good flow (the line moves fast, even though it's super long usually!), the list goes on! Now, if I were to be completely nitpicky about making it a *seamless* customer servive experience, I personally love when that awkward tip screen does *not* come up when I am getting counter service, but I also acknowledge that that may just be a hot take. Not that I don't think they deserve it because they absolutely do, but I just find obligatory tipping pretty dystopian and would rather have faith that everyone is getting a living wage without having to "perform," and the prices are the true prices making it possible to do so.
But again, overall this is an amazing place and I am so happy this local business exists in Chico.
A cute little sidenote: one day the spouse of the owner was kinda helping out in the front, and he was just gushing about how proud he was of his wife and the work they're doing, and it was such a sweet endearing moment.