One star is the lowest we can give. After relocating to the area we met with Trent regarding tax prep and found him very personable. Although the tax prep fee he would be charging was high, in our opinion, we decided to go with him. We sent a summary and PDF of all relevant docs to him on 2/16/23. On 3/15/23 we reached out to see what the status was. His office responded 2 days later saying our returns would be done on or before the next Fri., 3/24. On 3/25 we emailed, again, stating that Fri had come and gone and we had still not heard anything from his office & if our returns were in fact still not done to simply shred anything they had of ours. Mon, 3/27/23 still no response so we sent a final email stating their silence was confirmation the work was not done and to shred our docs. This was almost SIX weeks after receiving our paperwork. I reached out to our daughter's CPA and had our returns complete and filed within 3 days. The lack of any communication at all on their part is inexcusable and extremely unprofessional. If he can't prepare a return in 6 weeks, he needs to lighten his client base and also needs a course on professional etiquette. read more
