I've been using Discount Tire for a few years now and they're the only tire shop I go to. I…read moreRecently ordered new tires for my truck. When I placed the order online i was alerted that the tires would be delivered the next day (Saturday) but I couldn't make an appointment until the following Monday. I was notified Saturday afternoon that the tires had arrived and when asked, they told me to bring it in and they would mount my tires that same day. Their shop was busy so I dropped it off and I was notified 45 minutes later that my truck was done. They exhibit customer service that overall lacks these days and because of that, they've got a customer for life.

if you like it when people take the time to tell the story with their review, then this is going to…read morebe one you may enjoy. We have four cars in the family and we use the Lake Worth Road location of Discount Tire for them all (half an hour and four tires stores we pass on the way to get there). Here is my best example of why: We have two Tesla Model X's and the design has a flaw in the way Tesla sets up the camber (no, this won't be a technical story, but you need a couple technical words to set the tone) the flaw makes you burn through tires within 8-11,000 miles. Strange, rotten, but true. So on my prior replacement, Juan here at Discount Tire let me know that there is a company that make a camber kit to help the problem. I researched it and bought both my Tesla's a kit that was supposed to fix the issue and felt smug that I outsmarted the problem. However, Tesla had multiple layers of problems they hadn't solved and I didn't know it. The parts of the rear tires that were visible looked brand new, So I continued happy and smug until I got a nail in my rear tire, and that saved me. I stopped at a convenient roadside tire stand, as I was an hour from Discount Tire, I thought a patch done by another shop would be fine. When they looked, they were shocked - the far inside of the tires, where you couldn't see, was down to the cords on both rear tires. I got back in the car and gingerly drove the hour to Discount Tire. I knew I could trust anyone to put on a bandaid, but if I needed surgery, there was only one place I could trust. I arrived at Discount Tire to my favorite customer service advisor, Juan. He started by getting me a credit back from the tire maker for the uneven wear - bonus, as I hadn't remembered tire makers do that, but Juan just went about trying to do the best he could for me. He ordered in a new set of rears and I left the car and showed up the next day for the install. In the meantime, I had researched Tesla's and found there was another layer of problems - you set the alignment at one level, but the air suspension goes to four different settings, so you wear your tires out by the change in settings. So I figured out how to set them to stay in one place - there, another Tesla issue fixed! As the guys were starting the install, I cooked up a plan to fix the rest of my Tesla's problems once and for all. I wanted to replace all four tires and go to different wheels that weren't staggered, so I could rotate them properly and stop the wear in only one spot. I also wanted to stop having the car bang over the smallest uneven patched in the road, as it was on 22" wheels that look nice, but show no mercy for the occupants of the vehicle. I thought I had time to research and get the right choice, but these guys are super speedy and had already put the new tires on, by the time I figured out what I wanted to do. As a result, I didn't want to drive on the new tires as I wasn't planning to keep them. They couldn't take them off and put on the old ones, for, as the only reviews that are negative here state, they can't be liable for putting on faulty tires (or taking nails out of the sidewall) - this is frustrating, but it bears mention as it also saves you from doing silly things and hurting yourself. The wheels would take a week to get in. I talked with Dustin, the manager and he told me he was willing to keep the car on the property and move it into the garage every night until the wheels arrived. I know he couldn't have been happy about that, but man, you wouldn't know it to look at him. Just the perfect image of professionalism when facing an adverse situation. It got worse for them. Having taken this on, they moved the car around for a few days. However, then I had to come by and ask that they plug the car into the wall socket, as it was about to run out of electricity - Tesla's don't have a reserve tank, they just go dead. So they kindly agreed to do so. Ben and Juan moved the car in and out, charging it daily as they did. When the wheels finally arrived, they had them mounted up with new tires, fully aligned and ready to go in under 90 minutes. Discount Tire and Tire Rack share common ownership, so you always get same excellent prices Tire Rack advertises, without having to pay the shipping charge. It is genius. Anyhow, Juan rang up the sale and Dustin had kindly authorized giving me an additional discount. If I was the boss, there is no way I would do that after all the extra trouble I had caused. It was a really kind extra touch that shows how classy these guys are and how well this store is run. So, I'm back to feeling semi-smug, as I really think I've solved all my Tesla problems. We will see if I'm right, but the car rides like a dream on these new 19" wheels. Thank you so much, Juan, Ben and Dustin - I'm your customer for as long as you don't get sick of me!!

Outstanding service!! They fit you in even when they're busy.. Everytime I come here I leave happyread more

It's ok But felt not welcomed.......ok prices at least. …read more... Tire changed. ..flat.....

I've come here twice for help with replacing a damaged tire and the service is great. I walked…read moreright in and they were kind enough to squeeze me in before their lunch break. Decent prices and friendly. Highly recommend.

Always get great customer service at AutoExpertz. They stand behind their work. They check in to…read moresee how the car is running and make sure everything is running smoothly.

Great tire shop. The team was professional, honest, and efficient. Excellent service from start to…read morefinish.

This is a great tire store. I had flat. They didn't try to sell me new tire. Very nice professional…read moreattitude. I highly recommend

great guys fair and honest!! had an appointment for allignment and was in & out in less than 90…read moremins!!

I appreciated the professionalism of the staff. The repair was completed correctly, and they…read moreanswered all my questions. The only issue was the waiting time.

My first time here, They were highly recommended…read more Mine was a fairly difficult issue, and it ended up being a fuel pump. The mechanic called me prior to doing the work, to tell me the diagnosis; and they worked on it over the holiday weekend. Even though I told him I wasn't in a huge hurry, they did excellent work at a very fair price and got my vehicle back a day earlier than expected. I was very happy with the service, Vinny was a great guy to deal with. Honesty, quality service and fair pricing... I have a new mechanic now. I'll be bringing in my girlfriend's Camaro in for some work next. I highly recommend Bob Davis, ask for Vinny!

So I dropped my Hyundai Tucson off at Bob Davis Auto Repair to get a quote and diagnose the A/C not…read moreworking along with the check engine light that had come on. Vinnie told me everything looked fine and that he'd email me a quote after I left my information. Later that day, I received the quote for a new A/C compressor totaling $1,100. Since this was my first time at the shop, I wanted to double-check that this was definitely the issue before committing. After emailing him back that I'll take some time to think it over, he responds saying I owe him a $150 diagnosis fee added on that was never mentioned when I dropped the car off. I called to politely ask about it and whether I had signed anything or been told about the fee upfront. Vinnie immediately responded with, "Never mind, you're not my type of customer, don't ever call me again," and hung up on me. I have no issue paying a diagnosis fee when it's disclosed in advance, but the lack of transparency and the abrupt, unprofessional reaction spoke volumes. It felt like a shady tactic, especially during my very first interaction with the business. Overall, extremely unprofessional and not a shop I can recommend.

Super helpful and so fast! I got a flat down the road and I saw their sign. I called the lady who…read moreanswered was so nice in a stressful situation. They took me right in and got my spare put on in no time. The two men helping were so nice. The prices are great too.

Did a great job I got a new tire, the young lady there at the window was very helpful super quick…read morein and out at a decent price as well. Its a super local spot no weird pricing and waiting like the chain Tire spots for hours this is a real tire shop with out the hour waiting periods the tire tech was friendly as well.

I am a longtime customer who has been loyal for years and spent thousands of dollars of my…read morehard-earned wages and this shop has taken complete advantage of me. They quoted me $300 more than the next shop and had no room for negotiation. I now question the charges for all work they have done for me. I took my car to my friend's shop who gave me a very fair family & friends discount which I should have been receiveing for years! This is not a fair business. Take your car somewhere else. The disrespect and betrayal is astounding, especially for longtime customers who keep their operation running.

Way overpriced for doing nothing other than adding some Freon will not go back because I checked…read morearound and they overcharged me at least $200 not great to do to a retired person who unfortunately needed the air conditioner fixed and unfortunately it still blows warm air takes 15 minutes This place is a totally rip off. Don't take care of their customers stay away. They are a joke. I would never go back.

They were great! Very fair and honest pricing. Price even dropped after they looked at it due to a…read moreservice that didn't need to be done.

Good price, fast service, attention to problems with my car and nice owner…read more We will be back

I had previously brought my car to another shop where they completely messed up my tires and my…read morealignment was off. Brought it here and they put 4 brand new tires on and fixed my alignment. They price matched another shop for me so I feel I got the best value for good quality work being done. Car is driving great! Thanks Derrick for all your help!

Sam & Derrick exhibit customer service skills. Unfortunately, staff do not thoroughly inspect your…read morevehicle and they upsell you, always. However, it seems that every auto shop engages in fraudulent practice & takes advantage of customers vulnerability.