I've been here a few times over the years because at one time it was the closest cycling shop to…read morehome. I recently stopped in for a self repair part and was reminded again why I usually drive to other shops. Staff seem uninterested you've stopped in and service seems perfunctory.

I went into this store and bought a bike, the manager/owner was the one who sold it to me. Guy…read morewasn't the most friendliest, but I didn't mind, I was stoked because of my new bike. To his credit he was knowledgeable, and somewhat informed me of what I was buying. However I snapped my crankshaft pedaling, not even three weeks after normal trail riding. I took it back in for the warranty, they were very busy on a Sunday. I waited for about 10-15 minutes, with my crankshaft in hand. I understand they were busy so I didn't mind the wait. Then the manger/owner, walks by me without acknowledging me or asking what was wrong, sees the crankshaft in my hand and says "your gonna have to leave that here" and walked away. I didn't even get a word in. I was stunned a little bit, less than 3 weeks ago he sold me a bike worth quite a lot of money. So I, left and went to Momentum on Mid Rivers, as soon as I walked in they greeted me and asked me how they could help. They explained everything to me and I dropped my bike off for them to work on. Mid Rivers now has a life long customer, I have gotten my friends into mtb and they shop at mid rivers. Moral of the story is, customer service is key.

Granada has been my bike shop for many years and have never had anything but a great experience…read more They are all knowledgeable and friendly.

this is the third high-end bike we bought from Granada. One from each the stores. I'd like…read morethank them for helping me obtain my dream bike. it's a retirement present to myself. they were very accommodating to my needs and I highly recommend them for all your biking needs.

I made a $1K deposit on two e-bikes in Oct 2025. Just found out the business has closed and is not…read moreresponding to messages. Legal action seems to be the next step.

My daughter's bike tire deflated unexpectedly after her bike had gotten a tune up from 40K cycles a…read moremonth ago. When my husband brought the tube in, they replaced the tube without question for free. They went above and beyond! They have great customer service, they have always been extremely accommodating and friendly. We have never had a bad experience at this store! The service after the sale is worth the price of these bikes!

Extremely poor service. I brought my bike in for a tune-up under my plan and they suggested I get…read morea new chain, which was fine. I picked the bike up and withing 25 miles the rear tire shredded on one side. I returned to the shop and was told this was just normal "wear and tear" and had nothing to do with the tune-up. I asked if an examination of the tires was nto something done in a tune-up, and they promptly told me that they have no way of knowing when a tire will shred or become unusable. The shredding was considered "a coincidence". I equate this to taking my car into the shop and know they will look at all the vital parts (tires included) and make recommendations on them. They seem to know what the remaining life span of a tire is I ended up having to buy a new tire and tube, which they would not even give me a discounted price on. They also mentioned that the tune-up plan I had purchased should have never been sold with the bike (not sure what that was all about...). I have been to many of the other bike shops in town and they are knowledgeable and thorough. These folks seem to be in it just for the money. Don't go here unless you really are in a bind. Go to a place where they know what they are talking about.

Very expensive, very bad at fixing bikes. I spent a lot of money for them to mess up my bike.read more

Rick did a super tune up on my 20+ year old bike. Now the gears shift smoothly and the tires have…read morebeen checked and are filled ready for my first ride of the spring. I dropped mine off but for a minimum fee he will pick up and deliver. Great job and done quickly at a really affordable price.

From the owner: We do bicycle repairs, Upgrades, custom paint and powder coating, We build custom cruiser bikes, We…read moreservice all makes and models, And upgrade all makes and models, Quick turnarounds, All work guaranteed for 90 days , We can get parts and accessories for just about any bicycle. we specialize in custom stretched cruiser bikes.

helped me work on a difficult project 10/10 couldn't be happier with the customer serviceread more

My husband called to purchase a chain this morning. The price was marked $49. I picked up up for…read morehim not knowing. We were charged $54. We called to inquire about being charged the wrong price since the sticker on it was less. We were simply told "there's been a price change" This literally all happened with it 30 minutes of calling to purchase it and me picking it up. CHECK YOUR RECEIPTS! THIS IS FRAUD! I'll be posting this every place possible. Take your business someplace honest instead!

If you're shopping for an e-bike, I highly recommend Juiced Wheels in St. Charles. They have an…read moreexcellent selection of bikes in their showroom, so it's easy to compare different models in person. What impressed me most was their approach to sales. They were friendly, knowledgeable, and completely low-pressure. Rather than trying to sell us whatever was on the floor, they seemed focused on carrying brands they genuinely trust and are willing to support for the long term. We ordered our Lectric e-bikes through them, and they handled everything from placing the order to assembling the bikes and delivering them fully set up just two weeks later. The entire process was smooth and hassle-free. If you're considering an e-bike, Juiced Wheels is well worth a visit. Great selection, excellent customer service, and a dealership that stands behind the products they sell.

I simply can not say enough amazing things about Juiced Wheels and Arwyn. I actually went to…read moreJuiced Wheels because my research told me they were the best in the area. I had a bike in mind and knew they were an authorized dealer. When I went in I asked to see my selection and asked for their overall recommendations, Arwyn jumped in and persuaded me to purchase a euphree bike. He was so helpful and accommodating and I could not be more pleased with my bike. He sure does know his stuff. He took the time to show me every feature and I was completely satisfied with the purchase. I usually don't go over budget but he explained all the wonderful features and upgrades that it was a no-brainer. THANK YOU Arwyn!! You are amazing. I can't wait to go back and buy another bike for my husband.