We were replacing an older water treatment system that had finally gone to that great water…read moretreatment plant in the sky.
Enter Marco and David, the dynamic duo.
I came into this installation with a pretty detailed list of things I wanted addressed based on our experience with the old system. I also came armed with approximately 847 questions. Marco and David handled all of it with patience, professionalism, and the kind of confidence that makes it obvious they know their trade extremely well.
We talked through the placement of the Titan 2000 and Executive 12, the brine tank, the flex connections, and especially the routing of the drain line. I was particular about where things went and how everything was laid out in the garage. Instead of simply doing whatever was easiest, they listened to what mattered to me, explained the options, and made sure the finished installation worked for our space and our needs.
What impressed me just as much were all the details I didn't ask for. The power cords were neatly routed and secured to the wall with cable clips, excess cord was bundled cleanly, the plumbing was tidy, and everything looked intentional and finished. You can tell when installers are simply trying to get to the next job, and you can tell when people actually take pride in what they leave behind. Marco and David clearly fall into the second category.
Once everything was installed, they didn't just pack up and disappear. They took the time to walk me through both systems, explain the regeneration cycles, what to expect over the next couple of days, and even things I hadn't thought to ask about, such as what happens after a power outage and what I might need to check or reset. By the time they left, I actually understood the equipment that had just been installed in my house.
They were professional, experienced, patient, friendly, and left behind an exceptionally clean installation.
And perhaps most importantly, neither of them judged me when I paid them with my Star Wars themed check. To be fair, I never did establish whether either of them was secretly a Trekkie, so I suppose they may simply have been exercising extraordinary professional restraint. Either way, no intergalactic incident occurred, which I consider another mark of excellent customer service.
Seriously, Marco and David represented Sunshine incredibly well. When you're spending this kind of money on equipment for your home, you want the installation to look and feel like it was done by people who genuinely care about the finished product. That is exactly what we got.
Outstanding work from start to finish.
