I have been a loyal customer over the years. S&S Tire is very reliable with great customer service…read moreand good quality new and used tires at very reasonable prices. They have been in business for many years which that alone is a testimony of a great business! I highly recommend them.

They are very respectful. I have never had a problem with a used tire purchase. I just recently…read morepurchased 4 tires for my SUV the price was perfect now my Harry Potter rides so much smoother. Thank you for the help

I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and…read moremade an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier.

I've been getting tires here since this location opened. Sorry I don't know exactly how long that…read morehas been. Let's just say 5+ years or more. I have always had good service here. The fellas have always been friendly and not overly pushing "upselling" services or tires. I know what I want or need when I get here, so I don't really have the need for education or what tire I need. But I've watched the fellas and they don't seem to be upselling. I also shop around when I need tires. There is a big box store right down the street and another chain tire store. I always check their sales and DT always seems to be a few bucks cheaper. Going back to the service and the techs/managers. What I've seen though (in my opinion) is less staff but a crap ton of work. Now I'm not sure if this is a corporate issue (downsizing) or they just can't get or keep staff. But I'm pretty sure my observation is accurate. Service times seems to have increased from my past visits. Now I will HIGHLY suggest using the website and booking an appointment. That seems to help some. So big advice - appointment. I'm confident I will be continuing to buy and shop for tires here in the future.

This place was great! I ended up having to have my car aligned! I called into Leete's and spoke…read morewith a sweetheart named Tim. He informed me that I could come on in to be service. I did not have a wait and was serviced immediately! The employees that I encountered were very nice. I was back on the road in no time! I would recommend this place for all of your service needs!

I think it was overpriced for a tire repair. Customer service was average, not bad but not special…read more I wouldn't go back, but only because it was overpriced.

The tire pressure light came on in my car. I called Colonial Heights Tire and Auto. In 10 minutes…read moreflat I was ready to roll! They also gave me free tire valve caps. No charge for it all of course I left a tip.

This was hands down the best auto repair service experience I've ever had. They took time to listen…read moreto me, they communicated with me every step of the way, the repair was quick and effective, and the bill came in under my expectations. The staff was consistently friendly, patient, honest, and helpful. I can't say enough good things about this business. Highly, highly recommended.

I've used this service center several times of the last few years and I have found it the absolute…read morebest service center I've visit in decades. Let's face it we all need that service center you can trust. They have never attempted to up sell me on anything and they have never pushed a repair onto me. I've quested their repairs and have never had to go back for adjustment or the work not done correctly the first time. Since using them as a repair center for several repairs and having great dealings - I decided to begin using them as my go to for state inspections as well. As for cost - again I've never had them up sell me on anything and feel the costs that I've paid for repairs have been fair and most likely less then a dealership. I highly recommend this center for your car needs.

This is the second vehicle I brought in to this shop. I was convinced my 2016 ATS need major tranny…read morework. "Bo" explained that a water / coolant leak into my computer was causing a misfire that felt exactly like a tranny shudder! He was right! If I could give this shop, a higher grade, I would. Honest, excellent technically, and if you have extended coverage, they will honor it. FANTASTIC TO WORK WITH. G. P. T.

I did not get quality service and I received bad tire. I had to call AAA service the same day to…read moreput on spare tire. I experienced a great inconvenience.

Quick and quality service at a decent price. If you need VA inspection, tires, or just a regular…read moreservice, "OK tire" will take care of business.

Let me be clear. I really like this location and the employees. They are friendly and great with…read morecustomer service. I can't offer enough compliments.  Unfortunately they work for NTB.  And NTB, after selling every road hazard and lifetime warranty they could on my tires, still took me for over $140 to replace a tire under the road hazard. Again, super guys at this shop.  I will still keep going to them. But NTB won't get any more money from me on warranties and "lifetime of the tire" plans.

James McGowens and crew are very professional and caring about the customer's needs. James also…read moreoffered me a program in which I didn't have to pay upfront when the repairs became pricey. So grateful that I went there. They have great customer service and thoroughly explained everything to me. I didn't feel bamboozled, he was very honest and gave me options. James McGowens is a great asset to that location. I used to go there but I stopped due to poor customer service and lack of professionalism, since James is there and has made the necessary changes that store is AWESOME. I will be back.

My car wouldn't start, and I had a flat tire. Once I got a jump, I took the car over to dave's. Boy…read morewas I glad I did! They immediately took the car back to the shop. Within ten minutes they told me they could inflate the tires and that my battery level was low. I asked them if they could replace the battery right there and they said of course. It took about half an hour for the battery to get delivered to the shop and for them to replace it! I was out of there in less than an hour. Seriously great service by these guys. They get you in and out quickly while performing high quality service on your car. Highly recommend this place for an auto repair shop.

Outstanding, personal customer service, excellent repair work, and quick turn-around…read more We called Dave's from Fairfax to help with my elderly mother-in-law's car down in Petersburg. Rich arranged to tow her car to the shop, diagnose the problem, and fix. He called me to let me know her car had also gone out of inspection, so he took care of that and a few other problems as well--keep in mind, he did ALL of this before ever even asking us for a credit card #, just based on our phone call. After, he drove the car home to my MIL, then took her back to the shop so she'd know how to get there when/if she needed anything else done. Felt like we had a member of the family helping us. Everything was taken care of long-distance at a very reasonable price. THANKS!! Bill & Mary M, Fairfax, VA

Always a quality and honest place. I don't feel hassle or ripped off. Mainly go my my inspection,…read more and the staff is always friendly and never had an issue if anything needed to be corrected.

I just bought a 2011 Chevy Impala. Not new by any means, but new to me. I stop in here the day…read morebefore Thanksgiving to have a tire changed, get am inspection sticker, and an oil change. It seemed like every time I walked back up to the counter the price was raised higher, it seemed to me like they had found someone desperate for help and decided to make me for all I had. I spent every penny that I had, only for the same tire that they supposedly fixed to go flat on me on the way out to work. I had to borrow money for fix a flat, walk a good mile or more in the freezing cold, and now I'm late for work and risk losing my job. I don't have an oil change sticker on my car, the oil light never even went off, the tire sensor lights never changed, and now I see why. I was hoping it was something to do with the computer. I wouldn't recommend this place if you paid me to.

Terrell/Carolyn Roach, special thanks to Goodyear for having great leadership to run this store in…read moreColonial Heights. My mother had a situation with defected tires that still had plenty of tread and very low miles on time. Low and behold I never meet this manager by the name of Troy that runs this store but he called me back the very next day early in the morning so he could find out what I needed as a customer. I can honestly say after explaining everything he should nothing but hostility after hearing the situation. He kept his word in every sequence by getting in contact with Corporate or the Goodyear plant to advise the what occurred. He gave me and my mom reassurance that everything will be alright due to the defected tires situation. He called us back in a timely manner just like he said he would do. Everyone please take the time to support this store and show nothing but major love as you deal with the Store Manager by the name of Troy. He made my mother happy just in time for mother's day. As a Corporate office please take the time to represent your company managers Goodyear by doing something special for having such a great professional, manager that keeps his word and shows nothing but hospitality to bring Goodyear the numbers and quote they need to me for the year or quarter. Please show your people how your appreciate having such great leadership at your stores. Alot of customers take the time to complain, be negative and do what it takes to get people in trouble. No one has a heart to be honest and show how they appreciate the good someone does especially when it comes down to leadership. Some refuse to deal with customers like they are superior because they run the store. I can't say nothing bad about this store that Troy is in charge of, so please let's not take this message I wrote for granted and take heed to every word and let's do for Troy and continue to support this store customers and with telling others.

My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial…read moreHeights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.