My sister-in-law has stayed at Walnut Place (3 South wing) for the past five years. We could not…read morehave been more pleased. The nurses and other staff members were attentive, kind, knowledgeable, and timely. Safety measures were enforced, and staff communicated promptly with family members if any concerns arose. There is a good variety of delicious meals, and the food is served promptly. There was also a nice variety of interesting activities (kudos to the activities director!), and a family feel there. I always felt welcome to ask questions or express concerns, and these were answered promptly. Walnut Place is located directly across the street from Presbyterian Hospital, so appointments with doctors have been very convenient. And although there was never a need for an emergency visit for us, we knew help was available in minutes if needed. I give Walnut Place "Five Stars," and am deeply grateful for the excellent care my sister-in-law has received there. Special thanks to Julie, Georgette, Beverly, and Christina! Kay M September 16, 2021

My mother and her husband moved to Walnut Place from their home last August. My mom's husband had…read morethe beginnings of dementia and my Mom was unable to walk too well or feed herself independently. They had to be moved several times due to his issues but the staff was always caring and pleasant. I learned so much what these nurses had to endure daily, I have a new respect for what they do at Walnut Place. The head nurses communicated very honestly with me and my brother on what steps would be best for both of them. It is always hard to move your loved ones to a nursing facility from their home. But I truly feel that Walnut Place was the best place for them.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

I had an uncle whose care fell on our family. He needed assistance with the basics of life and…read moremoved to The Villages. He loved it there. Lots of attention and the staff, therapists and office workers are wonderful. We couldn't have been happier.

This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

Rehab care is professional, compassionate and caring to it's patients…read more The staff have a chemistry that motivates the patient to try to get better.

I should have read the reviews before I entered the facility. The only thing good about this place…read moreare the PTs and some of the OTs. I don't use speech therapy, so it is unfair for me to review them. However, I try to eat, but have found that te food is inedible. Worse than the worse, I have lost wieght while here, when the goal is for me to gain wieght. Kitchen staff, including the kitchen director are unresponsive. I do beleive that the techs do all they can and all of this falls on the kitchen. To say that the portions are small is a vast understatement. Althoughit is on the order, I never get my oatmeal( I hvae to ask my tech for it)along with about three tablespoons of crumbled eggs(if that much), single slice of bacon and toast or some sort of bread. ALL OF IT COLD! NOTHING WORSE THAN A COLD MEAL! I have found that they are consistantly waiting on the pharmacy to get the properly prescibed meds and are unable to adequatly explain what it is they are giving me. Therefore, I am always skeptical that I am receiving the proper medication. I know I should leave,but I feel that the insurance is going to give up soon, at which time I'll file a formal complaint. Kowing what I do about health insurance, the only way to faciltate change in a facility this badly managed, is when the carrier gets enough comlaints, they will do an investigation and possibly stop payng submitted claims.

Excellent rehabilitation center! Very clean!…read more People are nice! They make you feel good About family having to stay there until they're better.

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Amazing staff, and beautiful settling. Unfortunately it has berm torn down for more overpriced…read morecrappy Apartments.

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

The staff is wonderful and well skilled Takes excellent…read morecare of patients I would definitely recommend family and friends to this facility

This facility is horrible ! animals are treated better. THEY DO NOT UTILIZE HOUSE KEEPING,…read moretrash/food/medical trash on the floor. They teamed against my brother and implied he was lying about not getting a second tray when he dropped the 1st one. They speak to the clients harshly with no respect. They claim laundry is not done which prevent them from making the Bed I take pictures when I visit for proof. The staff is always hidden. IF your family is there please VISIT if not they will pay the price. My question to the STAFF WHAT if it was YOU. GOD SEE ALL

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!