After spending the past eight weeks after getting a total knee replacement at The Villages of Lake…read moreHighlands, I can honestly say that my experience has been exceptional. I don't usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn't, I knew it was because they were busy taking care of someone else, not because they didn't care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about The Villages of Lake Highlands is the people. Every department--from administration and nursing to therapy, housekeeping, dietary services, and everyone working behind the scenes--works together with one goal: providing the best possible care for their residents. Their compassion, patience, and genuine love for the people they serve are evident every single day. Recovering away from home can be difficult, but the staff made me feel cared for, respected, and valued throughout my entire stay. They consistently went above and beyond to ensure I was comfortable and had everything I needed. I am deeply grateful to everyone at Villages of Highland Park for their dedication, kindness, and exceptional care. I would wholeheartedly recommend this facility to anyone looking for a place where residents are treated with dignity, compassion, and genuine concern. Thank you all for making such a positive difference during my recovery.

I had an uncle whose care fell on our family. He needed assistance with the basics of life and…read moremoved to The Villages. He loved it there. Lots of attention and the staff, therapists and office workers are wonderful. We couldn't have been happier.

5 stars AHF Dallas Market Center Clinic…read moreReview by Shelli Frazier As an individual in their late 30's who's become much more mindful about health and wellness, I can't say enough good things about this clinic and the team that runs it. From the moment I started coming here (about three years ago), I've felt completely supported. They offer so much more than just primary care -- which, by the way, they do have an on-site PCP. There's also a pharmacy inside the building, which is a huge plus. If you're unemployed or underemployed, they have programs that help cover your prescriptions and even offer transportation assistance. I'm not sure what the mileage limit is on that service, but just the fact that it's available is incredibly helpful. Right next door is their social work department, where you're paired with a caseworker. Mine checks in regularly, reminds me of appointments, and makes sure I have access to their online portal. You can view all your lab results and records from your phone or computer -- super convenient! Over the years, I've never had a single issue with the front office, nurses, or techs. I first started going when Dr. Zayas was there -- she was fantastic. After her, Dr. Nguyen took over and was also wonderful. He's recently moved on, and I'm genuinely looking forward to meeting the new provider at my next appointment. If you're even remotely curious, I highly recommend checking out their website. Whether you're in need of care, support services, or just want to educate yourself, I truly believe this organization can enrich your life in so many ways. They're a resource, a support system, and a health partner all in one. Love them all to death. Highly, highly recommend.

Took my son in for a knee injury. Everyone was knowledgeable, friendly, and grounded--they shared…read moreinformation, explained what they saw (and didn't see), and helped find the minimally disruptive path back to health. Exactly what I'd hoped for.

Me and my sons live life to the fullest. Perhaps too full as I think we paid for Texas Orthopaedic…read moreAssociates (TOA) to expand with our multiple broken and torn limbs! TOA has been the super glue that keeps us all functioning! (Or until the next body part we try to rip off.) In this building are the offices on 3rd floor, the MRI center on the 3rd floor and the surgery center on the ground floor. This location is tied into the other locations in the region. That is a huge plus as it means once you are set up, everything is view-able from location to location, Doctor to Doctor, Doctor to Physical Therapist. They use smart tablets to enter your information and payment plus use online check-in. This location also has close parking! That is very important when you are limping in pain to see a doctor. It's also helpful when you just finished surgery and you want to get home NOW before the pain killers wear off. The staff at this location are fantastic! Very easy to work with, friendly, caring and absolutely want to help you heal! They are knowledgeable in working with insurance which can be challenge these days. If you break or tear a body part in this region, TOA is where you want to go!

I am a hospice chaplain, and I go to Lakewest to visit my patients and do activities with them. The…read moreActivity Director is Vtoria Isabel she is the BEST activity Director I have ever met in my 20-plus years in Hospice care her kind, and tenderheartedness not just to me but to the staff, and resident is awesome. Her ability to create ideas for the residents is awesome.

Not a good facility. There are bed bugs and lice. The food is greasy and cold. Not always enough…read morefood for everyone. Not for anyone with health conditions. Medications are not given consistently. Someone with a key goes into patients rooms and takes things. Drugs run rampant throughout the facility. Especially Friday and Saturday nights. If food is ordered from a delivery service you have to make sure you are at the door or it is stolen.

My precious daughter had surgery at Zale Lipshy today…read more She checked in at 5:30am, and she called me at 5:35am so we could pray together. My son-in-law (What's his name) tells me that everyone at ZL was caring and kind, and that's what I needed to hear. She's home now, and it seems like ZL was good. Thumbs up!

Zale Lipshy is better than UT Southwestern's psych ward but the whole UT Southwestern system is…read moreplagued by bureaucracy and strong arm tactics. They bully patients and family members rather than showing empathy and respect for others as you might expect in healthcare. The doctors are not generally the problem. They truly believe that the role of the staff is to act as prison guards. No need to speak to family. No need to understand the situation. If someone is in the psych ward they are there because they are a problem. Do not take a family member or friend here. Find an outpatient psych services facility with day services so your family member can come home or be with you in a hotel at night.

Very nice building with lots of doctors offices who are associated with Texas Health Resources and…read morePresbyterian Dallas. Spotlessly clean, lots of parking and great signage to help you from getting lost. The doctors here have a variety of specialties including orthopedics, internal medicine, cardiology, etc. my primary care doctor, who is a Internal Medicine Specialist practices in this building. I have always been impressed with him and the doctors in this building that he has referred to me.

Staff was great, both the OT and PT folks were very helpful and insightful. I can't say enough…read moreabout how good my experience was. Well with the effort. If your insurance company turns you down, protest and apply again. It took me 2 tries for United Healthcare to agree for me to go to intensive rehab that Baylor offers. Made all the difference for me.

Beware if you have BCBS PPO - $371 for 1 Visit. First, let me start by sharing I enjoyed my…read moreexperience with the physical therapist, she seemed competent and I was excited to work with her. The medical insurance contracted rates however with BCBS are very high in comparison to the service provided. My first visit was $371; The office quoted $214 in advance due at the time of visit, which seemed high in comparison to physical therapy I've had in the past, but I haven't yet met my deductible. I've had physical therapy for a spinal fusion pre-and post surgery prior to this and have never been charged this amount pre-deductible. My insurance and deductible were the same between providers, so no differences otherwise to account for. At Baylor Scott & White I learned was charged for reeducation of neuromuscular for $114 after receiving the billing ledger. I had a conversation with the physical therapist about my spinal fusion, but I've had plenty education (pre & post surgery) and teach Pilates; this charge quite frankly seems like fraud. She never even demonstrated any exercises, nor did we do any exercises at the appointment. I received a printout of exercise to complete at home as I left to work on between now and my next appointment. If I truly had reeducation and required it, she would have given me more than a paper with exercises. I would suspect this is the "neuromuscular reeducation," which I would challenge should be part of the $214 visit because that is what physical therapy is. To share further insight, I had an endoscopy with a true MD Gastrointestinal doctor; the physician's bill for a this medical procedure at an outpatient center was less than my PT visit. When I called BSWI to get an understanding about the additional bill I received after paying the original $214, the woman I spoke to was incredibly kind and said she would put it for review which I sincerely appreciated. I was kind and professional to her on the phone as she investigated and sent me the billing ledger so I could review to gain a better understanding. I worked for an MD calling insurance for benefit quotes in college and later as a Big 4 auditor, so I understand the back end and in my opinion, the billing practices are unethical and take advantage of patients. It may be common for them to bill like this, but that doesn't make it right. Very disappointed in my experience here. I am going to pay my bill, but will not return nor recommend.

very good place with great staff that truly seem to care. Food was great and the laundry worked…read moreperfectly. over all a great experienc!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.