We started a new business venture that required us to get expedited visas to Brazil and China. Travisa was efficient, high touch and the automated tracking was very streamlined. I was nervous and anxious about getting everything on time but they made it happen. read more

Travisa was recommended to us by a co-worker so we decided to use them for 2 non-expedited China Visa. Service was good (14 days turn around) however we got popped with a $970.00 charge to our CC. There were hidden fees that weren't informed to us. After numerous emails and calls to customer service, Travisa refunded $140.00. In our humble opinion $830.00 for two visas is still way too expensive compares to other visa services. They even charged $23.00 for downloading the application, their reason was because the order wasn't submitted online. Topped with a $38.00 for the pre-printed FedEx label...another word if you mail in the application out-of-pocket is $61.00. If you decide go with Travisa make sure you get all the fees upfront. And read the reviews, Travisa is "known" for overcharge and tack on hidden fees. read more

Excellent follow up by your Houston rep. He immediately, within the hour of receiving my application documents, contacted me with missing documents. I was able to get these to him via scan/email and he had the package submitted to Chinese embassy before the end of the day. Great service. Over all, with shipping it took 5 total business days. I could not ask for anything better. Thanks! keep up good work. I plan to work with your company in the near future. Regards, Dan read more

Great service, fast, very helpful, knowledgeable Sent my passport in for India visa, thanks Travisa read more

After talking with a polite and helpful representative on the phone, who assured me the passports and visas were handled expediently, I mailed my passport to Travisa. My visa was received and sent to the consulate where it sat for 4 business days. I realize you don't have any power over the speed with which the consulate makes its decisions. However, what happened with my passport after the consulate sent it back is the reason I will never choose Travisa again, and will recommend my colleagues consider a different service the next time they travel. I was told over the phone that my visa would be mailed at the end of the business day -- Tuesday, 1/18/2011. I followed my passport tracking on the Travisa website and saw that it was mailed the following day, Wednesday 1/19 at noon. I called the office to make absolutely sure that it had been put in the mail. I had included an envelope for it to be overnighted. I was assured that it had been picked up for mailing and would arrive the next day. The next day, I continued watching for my USPS tracking number to see when my passport/visa would return to me. When the tracking number failed to update, I contacted the post office and Travisa. Travisa assured me several times that it had been mailed Wednesday, 1/19, at noon. I expected the passport to arrive just in time for me to get on my flight. I was told by Travisa that it was a Post Office tracking error and that the passport was in the mail. I missed my international flight on 1/20/2011 because my passport had not yet been mailed to me, despite numerous people assuring me it had been mailed, and despite the tracking information on the Travisa site that said it had been mailed. My passport was not given to the post office until 6:30 PM on 1/20/2011. (I have the receipt and timestamps of this transaction.) This means it took Travisa 36 hours to take the passport from the Travisa office to the Post Office which is just down the road. My passport left the Houston post office at 7:00 pm and arrived to me the next morning at 8:00 am. The delay was clearly not the fault of the Postal Service. Had my passport been mailed the first time I was told it would be mailed, I would not have missed my flight and incurred so may additional expenses. This is unacceptable. Because of the negligence and dishonesty of the people involved in the mailing of my passport, I have had to pay an extra $500 for my travels and have had to postpone my business affairs for several days. I am sending this survey information to the Travisa headquarters with a request to be reimbursed for the cost of my airfare cancellation fee ($300 because I had to cancel the day of the flight since I was not told until it was too late that my passport had not yet been mailed), the cost of my expedited mail that was not handled correctly by your office ($18), the $163 fee I paid to Travisa to competently handle my visa, and the additional cost incurred when I rebooked my ticket ($200). I will also report this incident to the Better Business Bureau. I recommend finding a more professional way of managing the mailing side, and following through with these time-sensitive and important documents. read more

I would rate this negative five stars if that was an option. I sent everything on the "requirements" list a month before I was suppose to leave the country. Red flag number one: I got a call saying I was missing a document, which I know I included. After repeatedly telling the guy to look again, he says "maybe someone threw it in the trash, if you are positve you sent it I will look for it." Are you serious? These documents are extremely sensitive and you think someone threw it in the trash??? Low and behold I get a call back and it was found. Then as they should have submitted the documents immediately, they start to request things that were not mentioned anywhere on the website, documents that take weeks to get. Long story short, the documents they requested were NOT required by the consulate and they wasted my time and money on obtaining these documents and sending them overnight. By this time there is "a new" requirement that was just made for an FBI background check that takes SIX WEEKS to have done. I have now spent 400$ and another 500$ or so to change my flights as I will not be getting my visa in time. If I wanted to waste all that time and money I would have flown to Houston myself to submit everything. If you are considering using this service, think about just flying to Houston instead to submit it yourself. Saves you time and money and frustration. read more

BEWARE!!! STAY AWAY!!! NOT approved by consulates in Houston! Our documents and money were held for a week and an original birth certificate was not returned. Now we are dealing with identity theft issues. Do not use them. Check with whichever consulate you are dealing with and only use the visa services on their approved list. Travisa does not tell you they are not approved. read more

Travisa's service was recommended to me by a colleague who has used them in the past with much success. Based on that recommendation I proceeded to contact and work with Travisa to secure my visa to India. I paid extra for the Fast Trak service and for that I am giving it one less than 5 stars - it's pretty expensive. But, overall I had a great experience. I got my visa back in less than a week and now I'm looking forward to my trip. read more

These guys are great! After reading the -ive reviews I was almost sure to drive from Dallas to Houston to get visa done for my new born. However due to work and other reasons we decided to try our luck with Travisa. And guess what we received our Visa in just 7 days(Shipping time included). I received each and every update and always knew where our documents were. All these negative reviews possibly may be people who did not sent required documents. I would definitiely recommend these guys. Thanks Travisa!! read more

Travisa is awesome! I have never had a bad experience with them and my passports & visas have always been returned much faster than I expected. I would never go elsewhere! read more

I was most impressed with how our agent handled issues with our application. He emailed and called us. He was able to correct our application and we received our passports back one week before we expected them. We have used other services in the past, but based upon this experience, we will use Travisa in the future. Thank you, David read more

As usual, my Travisa experience in obtaining an annual China VISA was FLAWLESSLY fast and stress-free. My consultant Rachid provided professional and prompt service - he couldn't have been more helpful. Travisa is a model all service-oriented companies should follow in providing a pleasant experience that consistently exceeds expectations. Every year I go back to Travisa, and every year I'm impressed with the experience. read more

This was possibly the worst professional interaction of my life. I used them to record biometrics for my residence permit as a guest researcher in Denmark, and their service was terrible and unprofessional. First of all, their website looks like something from the 1990s; there is very little information and even though I was only inquiring about available appointment times, there was only one time and date available and I had it before I knew it. I then received a vague email that, I later discovered, did not tell me that certain documents were needed. The office is located in a large office building where it is difficult to find parking and even more difficult to navigate to find their offices. As a result I arrived about 10 minutes late and was curtly told as much by the employee behind the desk. I then waited about 30 minutes for Bianca to come out and repeatedly scold me for arriving late right in the middle of the lobby, like I was a child. I responded by explaining that their website did not provide any instructions on how to find their offices. Rather than apologize, she actually became defensive and raised her voice at me, saying that they have a phone number on the website, as if this was supposed to be a legitimate response. I managed to stay quiet, but I was so furious that a manager actually came out and spoke to me, for no apparent reason other than to show some respect to me for a change. I paid these people hundreds of dollars for a service and was treated like they were doing me a favor. If they were not the only option for fulfilling my residence requirements in the city, I would have walked straight back out of the door after Bianca's remarks. And their exclusive contract with the Danish government is the only reason they get away with these abhorrent business practices. read more

I had great experience with Brazil Visa. For this India Visa...any low marks were due to me sending in my application which had wrong passport expiration date (typo..my fault). The person notified me to send again. At MY suggestion I emailed a copy and had her proof it before I mailed in copy again. I payed 300.00 extra for fast track. It seems this process would have been in place already...to have application sent to be proofread prior to shipping..when it is fast tracked. I ended up having to pay shipping out of my own pocket. The other issue is I requested a 10 year visa. I received passport with visa for only 5 years. No one told me of this change or communicated this to me that it would be 5 and not 10 years. read more

I needed a passport ASAP bc I had stupidly let mine expire and my boss surprised me with a business trip to Norway leaving in 4 days. I called the US passport place to schedule an apt to get a rush passport (I had plane tickets and everything) and the soonest they could get me in was Monday (I was suppose to leave the Sunday before). I called these guys on Wed afternoon, brought all my forms and money and they had my passport Friday morning. Sure it cost an extra 199 bucks over the $170 that it would have cost me to get a passport renewal anyway, but that's the price you pay when you're an idiot and let your passport expire and not notice it. These guys are great and had me ready to roll when the US govnt would have just let me sit in twist. I haven't used them for visa services so I cant comment on that, but the rush passport services are awesome. read more

I have used Travisa's services now for three India Visas. The Travisa folks have a thankless job - trying to please customers of foreign governments who really don't care at all if their customers are happy or not. In each case I spoke with courteous, professional people who did their best to meet my needs within the constraints laid on the by the foreign consulates they service. In each case I experienced delays, but none of those were due to Travisa - they were all due to the Indian Consulate. In my most recent experience, my visa was delayed until very close to my departure date. But, my Travisa consultant stayed on it and met the deadline. I spoke with him by telephone and email and he responded quickly and courteously with his best professional advice. You really have no choice at all except for Travisa for visas for several countries. So, know what you are getting into, get your application in early and make sure it is absolutely complete and correct, and remember that there are no guarantees at all - Trivisa and you, the applicant, are at the complete mercy of the government issuing the visa. But, if you complete your application properly and in a timely fashion, Travisa has a much better chance of assisting you to get your visa. I'll be back in a year! read more

We were lied to about the embassy in Houston being on strike by three different agents only to find out Travisa is not an authorized agency at the Houston embassy and our visa applications were being sent to Atlanta. We has previously been told that only Houston could accept our applications. We did get our visas in time, but it was nerve-wracking. I would never use Travisa again, nor would I recommend them to anyone else. read more

I have an upcoming trip to Brazil and I needed to get my Visa, however I heard many stories of the complications of the process. I decided to use the Travisa Visa Services, which for me was the best decision. The process was very easy. The customer service team was courteous and professional, they were available to address any concerns I had. I thought the process would take a long time, I was pleasantly surprised when I received my Visa in less than a month. I will definitely use their services again. read more

Avoid this place. I thought they were the same as the office who used to process Indian visas in Highland Village and they even falsely told me they were. Held my passport for 2 weeks then I pulled it as I was getting nervous that they were taking so long & I needed to go to UK urgently. When I did apply for my Indian visa I used the correct one recommended by the Indian consulate, & had my visa in hand in 3 business days! How I wished I had read these reviews before I handed over my cash:( Unfortunately I lost the $200 these scoundrels weaselled from me. Big scam read more

Watch out for pricey add-on's. I needed a basic service. I applied in advance for standard processing. I called them to make sure I knew what prices where included in basic service and which were not. The person on the phone was rude and told me that if there is a price, it's an add on. They charged me $28 for submitting my picture electronically, $80 for mailing fee (I could not figure out how to opt out of it and the representative was not helpful). Plus, make sure to find a small print that says "check this box to opt out of passport replacement service $40. I have not seen it and was charged additional $40. All together my visa cost me $435. They are fast, but if you are a student, who doesn't have extra cash for the services, watch out! read more

I was lied to multiple times by the consultants at the Travisa agency in Houston. It's clear that their goal is to make the most amount of money at the customers' expense. They were very rude whenever I spoke to any of them and they gave me inaccurate information, causing me to waste hundreds of dollars. I have never had such trouble communicating with a company and when trying to get the situation resolved, their only response was that it wasn't their fault (after they had lied to me). The consultants are clearly not knowledgable about visas or passports and should be trained properly before lying to their customers. I would also give this company negative stars. Don't know how they're still in business. read more

Reading the previous reviews it feels as if the reviewers went to a completely different service than I did. I needed a Chinese visa and I had used travisa before. There's a lot of paperwork involved in obtaining a Chinese visa. Travisa allows most of this to be done on their website, the you simply print it and ship it out with your passport. I shipped my envelope to them on a Friday, they received on Tuesday, it went to the Chinese embassy on Wednesday(they held it for 5 days) and I received my passport and visa back on the following Thursday meaning it took only 13 days. This despite an error by myself on my paperwork, which was communicated timely by my rep who constantly kept me in the loop. The status of the visa can also be accessed on their website at any time which includes tracking number for your return package. They only downside is that the process is a bit pricey, but no pricier than their competition. I avoided all the add ins they offer and opted to supply my own return envelope($40 surcharge if they provide it). Overall I thought the entire process was as efficient as possible and would recvomend Travisa to anyone who needs a visa. read more

I had excellent service and recd my documents for a Visa for Russia in a very timely manner. Had issues with my bank regarding payment and Travisa helped resolve it for me. I would highly recommend using them. read more

Use this company with extreme caution or NOT AT ALL. And definitely dont pay extra for them to "pre-check" your documents. They will screw it up and keep your money. They are not proactive with answering questions. Constantly referring me back to the website. Just not helpful AT ALL. Overall not a good experience with Travisa. Sorry. read more

I am preparing to go to the world cup and had ordered their Brazil visa services online. Throughout the process there was no indication that they were too oversubscribed to get our visas. After we paid to mail our application to them and paid for the return shipping, they called and informed me their backlog was too great to help. They said they would mail my application package back with no refund and offered zero help to try to get a visa through other means. Not only did they completely fail in providing their services but they had no interest in actually helping me obtain a visa even after I had spent over $40 due to their incompetence. Ultimately I found another service that could help. Had Travisa even suggested another company, perhaps I wouldn't be leaving this review. Instead they just said that I should visit the Brazil consulate website or call them even though they knew their was no availability through the website and the consulate does not answer the phone for visa inquiries. Basically they failed in every way possible. Use any other visa service. read more