Hello. I am selling a house and needed electrical work done by 5/29/2019. I called Travis Electrical service and requested a quote for wiring in a dishwasher and also an oven. I also needed 4 ceiling fans replaced and a vanity light in the bathroom installed. The team showed up on time and were very professional and courteous. I was given an estimate of $1000 but the house wiring would not be up to code in order to pass the building inspection. Travis Electrical stated that it would cost me an additional $1000 to bring things up to code. I agreed. 4 hours later the team called me and said they had completed the project as I had agreed to bring them a check. During the walk through I was informed that one of the globes on a fan was broken when they opened the package. He said, "Take the box back to Lowe's and the store would replace it. (The globe). I took his word for it. I also asked if they guaranteed the house would pass building codes. He said no. (In case they missed something) The next morning Travis Electrical Service administration called and were asking for a 5 star rating for the electrical team. I stated that the team was courteous and professional but way overpriced @ $500 per hour. This morning I said that the work looked good. I am now at the house inspecting the 4 ceiling fans. Upon further inspection. I found that one of the lights was without chain markers (extended pieces of chain with a medallion at the end. This medallion is clearly marked either "fan" or "light" which makes it easy to turn on the fan or light or both. I searched through the boxes and found the two chains and installed them myself. Another fan had the two chains installed in the wrong place completely backwards. Which I uninstalled and reinstalled correctly. Because 3 out of 4 fans required work from me to operate correctly. I am beginning to question whether the fixture was broken during installation or not. As I study the work receipt I see that I was charged $761 for five wireless smoke detectors. (Amazon sells them for $32 a piece). A plastic weather proof cover for an outlet was $54. I applaud their professionalism and courtesy but feel I was taken advantage of because of my deadline time frame and the extreme markup for smoke detectors and plastic all weather cover and the terrible attention to detail on the ceiling fans. The next day I received a call from the company's customer service asking if I was satisfied with the work. I said, "No I am not satisfied." And I explained to her why. She said, "I will be there with a crew tomorrow and make everything right." They showed up on time. Fixed all my issues. Took the smoke detectors off the walls and gave me a refund check of $761. I am very impressed with how deeply they wanted to make me a happy customer. And now I am. 5 stars for customer service. read more

I can't give Travis Electrical enough stars!! The ladies answering the phones and making appointments are incredibly friendly and helpful. They made me feel like my needs were their number one priority. And Kyle, the electrician they sent out was so professional and just overall a very nice guy. Diagnosed the issues right away. Gave us fair prices and got the work done in a very timely manner. I am thrilled with the results. He was able to double the amount of electricity to a work area. I am so pleased with them overall and would use them again in a heartbeat. read more

Many thanks to Travis Electrical Service for helping in a huge way to restore our 1939 abode. Removed knob and tube, replaced outlets, moved meter box, and so much more. Professional, friendly, hard working! Chris, Jake, Gavin, Mike, Hunter - Excellent work! read more

I called for a quote on installing an interlock kit for an external generator. I was given two estimates which were on the high side but with an outfit like this, fleet trucks with rolling ads on the side I was not surprised. After agreeing and signing a quote I heard nothing for 4 weeks. I sent them and email and got an immediate response stating that they would be here in 2 days to do the installation. The morning of, I was called and told the part did not come in "last night". That means they ordered it the day they got the email and did nothing between the quote and the email. An electrician showed up the next week and completed his work less the interlock switch and was meticulous and thorough. He informed me that the incorrect template had been ordered for the interlock switch and he would turn in the request for the correct one. Three weeks passed and again nothing until I called. I was told that the switch had been ordered and they could install in 2 days. Again, nothing happened until I stoked the fire. This part was delayed and Becky in the office and I agreed that she would call when it did come in. Another week pasted before part was here(you can get it on Amazon with prime delivery in 2 days). I expressed my displeasure to Becky at having to ride herd on the entire process. She spoke with the manager and "operations" and I was granted a discount of $100 for having to ride herd. My electrician David was polite, professional, and meticulous. The order and scheduling process at this company is incompetent from my experience. read more

Mike was very professional. He arrived on time, wore shoe covers, gave me a fast and fair estimate while he was there. The next day, he returned and completed the work. I could not have asked for better service. This company is highly recommended. read more

Technician that was dispatched for estimate was very nice and thorough. Downside to this company is that they are, unfortunately because we did not research first, the only ones in town that do not offer free estimates. $49 service fee later we had an estimate for putting electric in for our pool that was $7000. We called three other electricians in town, all with very reputable ratings, and all have free estimates and quotes that were under $3000. Lesson learned for us is that this electrical company may offer good services but at a price that is over twice the going rate in read more

Travis Electric is a reliable company with fair pricing. I wanted an exterior flood light for my backyard and left all the details with the receptionist. Our technician Jacob came and knew exactly what we wanted and provided us with different options to get the job done. Once we agreed, he made sure everything was done correctly and to my liking. I would definitely use this company for any future electrical needs. read more

I cannot praise Travis Electric enough for their superior customer service and courtesy shown to my family today. I called Travis this morning at 8am and explained to Regan that my mother has had no telephone service for a week and yesterday we were advised by AT & T that we should have an electrician check mom's phone jacks for "reconfiguration" since they "turned on her service" but she still cannot place calls (no dial tone). AT&T said their service order had been completed and it would be up to two weeks before they could get get back to her house to check the jacks and it would be more expensive if they did the reconfigurations than an electrician. AT&T also said "any electrician who knows what they're doing could reconfigure the jacks". Since my mother is a senior and lives alone, I opted for an electrician. Without question, Travis went to my mother's house today and performed their inspection and found nothing wrong with the phone jacks. Now I'm back to dealing with the incompetent AT&T. Thanks to Travis electric from the bottom of our hearts for all of their concern for our problems today. I will certainly recommend Travis Electric Co to everyone we know. read more

I bought a house back in September. I contacted Travis Electrical to replace my breaker box, meter box and riser. The quote was very reasonable. While they were there I had them look at my two post auto lift. After a couple of complications with ancient electrical components, wiring and mechanical problems with the lift (not Travis Electrical) we decided the safest thing would be to just replace the lift. Travis electrical provided great communication during the entire process. read more

Travis Electrical came out to give me a quote on hooking up a commercial 3 phase generator (Generac Guardian Elite 35KW generator) to my single phase residential home. Brandon was professional and although he said he had never done an installation like this before, it was not going to be a problem. The company sent out a quote after a few days. The quote itself had just a total on it ($2000) without specifying cost or the type of materials to be used or what the labor charge might be. When I asked for the details I was provided with the model of the transfer switch and the cost, and I assumed the difference was for the cost of aluminum wire and labor (approx. $1500). Since other contractors were dragging their feet, I initially decided to go with them for the installation. Unfortunately they contacted me a few days later and proposed to "hook me up" and take my $14000 (used) generator off my hands and do an even swap with one of their 20KW, single phase units ($4000 value). They said they would use my unit at their office as a backup since they had 3 phase power. I would still have to pay the $2000 to have it installed. Brandon said the trade would benefit me since it was going to be very difficult to install the generator, it would have to be de-rated, it would run hot and burn so much more gas than the proposed Briggs and Stratton unit they proposed to install. I declined and thanked them for the offer and asked them to hold off on ordering any of the parts or materials required for installation since I did not have confidence in them executing the job and would do more research. At that point I was told that I could forget the installation since it was a huge liability issue for them and that if I decided to do the generator trade they might reconsider working for me. Thanks for showing me your true colors Travis Electrical, and trying to screw another active duty soldier in Clarksville. read more