This is the worst post office I've ever used. Always a line. They don't care and act like they…read moredon't care about the line. You can hear people in back someplace but no one ever comes out to help by opening the 2nd window. Today I called and was told I'd get a call back in 13 mins but that never happened. I have informed delivery. Last week I could see I was suppose to get 2 bday cards but they were not delivered to me. Why on earth have informed delivery but not get the delivery. Someone needs to get people to work there that actually work. I did get assistance after calling my congress person. They hopefully will follow up.

Really worst service, the lady arrived 20 mins late of my passport appointment time & she didn't…read moreeven look at at my documents and said missing my documents so asked me to reschedule the appointment. With the same documents I applied at different office.

Found out I lost my passport Tuesday at 2:00PM and I have a trip to Mexico Thursday at 8:15AM!…read more Called up The Passport Guys and went to their office at 3:00PM Tuesday. Howard assured me he will take care of everything. He filled out my paperwork and the next day at 3:15PM I have my passport in hand and I am now checked in for my flight. These guys are the real deal and are life savers. Definitely would recommend them when you're in a pinch or just need passport or visa services. Thanks Howard!

I left a voice message for them with a question about their services, not an emergency situation,…read morenevertheless no return phone call.

After posting my review on this page, a representative from Gate1 reached out and I was able to…read morevoice my concern in regard to my review about losing my deposit. Ty, the representative, was very understanding and was able to prioritize my safety and concerns. He was able to credit my account for the deposit amount for future travels.

Good tours, guides, hotels. Would only comment that the day…read morewe visited San Michael in France it rained and we were soaked. We did not know we would be spending 4 hours travel after this stop. So, we could have prepared if we had known instead of spending 4 hours in wet clothes. It would be nice if they had something for us to eat at the first night meeting instead of fending for ourselves in a strange city at night. It could be sandwiches, pizza, anything.

I'm quite sure there are plenty of knuckle draggers hiding in the shadows at all levels of…read moregovernment but seven days after I dropped my old passport in the mail to the US Passport Office in Philadelphia, I had a brand spanking new passport sitting in my mailbox. I debated a long time whether or not to use one of the countless expedited passport services thinking my new application would somehow get lost in the morass of modern bureaucracy but honesty, if you're not leaving tomorrow, the basic service is really all you need. The USPO seems to be well past their crush of post-pandemic demand. Come on, live on the edge and trust the government. It's a real rush. Five easy stars for defying all expectations.

I applied for a U.S. passport with expedited processing due to urgent travel for my grandfather's…read morefuneral. Despite paying extra and clearly communicating the time-sensitive nature of my request, my application remained in a pending status for over five weeks. Because of this delay, I was unable to attend my grandfather's funeral -- something that cannot be undone. What made this experience even more upsetting was the lack of transparency and accountability. When I spoke with a supervisor in person, I was met with a very matter-of-fact response: no explanation for the delay, no attempt to assist, and no empathy -- just "you have to wait." I understand that delays happen, but expedited service exists for circumstances exactly like this. When it fails, there should at least be communication, urgency, or basic compassion. None of that was present here. This process was frustrating, dismissive, and deeply disappointing. I hope changes are made so others do not have to experience this during an already painful time.

I highly recommend this company for anyone traveling last minute. I was having difficulty traveling…read moreto Russian during covid-19 and could not make an appointment with the embassy which would be the normal means of getting my visa. I explained my problem with a company employee who recommended I spoke directly with the owner. I received a call back by the owner immediately and we planned on how to proceed. I paid for next day processing just in case as I only had ten days to get the visa. The owner confirmed that I would get the visa in time with the regular processing time and refunded me the cost of the next day processing. Nothing but professionalism!!! Also prices are better than the majority of the competitors with service you can count on.

These guys are completely amazing! When Fed Ex didn't get my passport delivered to them on time the…read morewent WAY out of their way to make it all work. They flew my passport from San Francisco to Houston, then found a flight to get me my passport a few hours before my vacation. They even kept me updated on everything skiing the way. I am forever thankful for all their hard work.

This is a great servlce to work with rather than deal with paperwork issues at the Post Office…read more l dealt with them and they were professional and clearly knowledgeable on what was required. Quick, easy and well worth the fees. l highly recommend them.

From the owner: We are a passport and visa consulting and processing service specializing in assisting corporate…read moretravel departments, individuals and travel agents with 24 hour document processing for business or pleasure travel. Our experienced consultants are able to answer your questions and walk you through your passport and visa related needs.

The customer service I received was very pleasant. There was a middle-aged male who helped me. His…read morename might be Ken, who has the gift of making people smile. I was ordering a passport after losing my old one, and he went the extra mile to make sure I had everything done correctly. He also gave me an estimate of when I should expect my passport and I received it in just 3 weeks using expedited service! Thank you for your service!

Love our Raritan mail person Kim! She's the best and so is the service and the entire staff in…read moreRaritan boro PO

Open on sundays. Service is always fast and gets the job done! Will always be my go to when needing…read moreto ship something fast.

This place is the worst. The people there are very rude and very dirty. It smells bad. If you are…read moretired, it's better not to be in that type of job where you have to have good customer service. 0 recommended.