Found out I lost my passport Tuesday at 2:00PM and I have a trip to Mexico Thursday at 8:15AM!…read more Called up The Passport Guys and went to their office at 3:00PM Tuesday. Howard assured me he will take care of everything. He filled out my paperwork and the next day at 3:15PM I have my passport in hand and I am now checked in for my flight. These guys are the real deal and are life savers. Definitely would recommend them when you're in a pinch or just need passport or visa services. Thanks Howard!

I left a voice message for them with a question about their services, not an emergency situation,…read morenevertheless no return phone call.

I'm quite sure there are plenty of knuckle draggers hiding in the shadows at all levels of…read moregovernment but seven days after I dropped my old passport in the mail to the US Passport Office in Philadelphia, I had a brand spanking new passport sitting in my mailbox. I debated a long time whether or not to use one of the countless expedited passport services thinking my new application would somehow get lost in the morass of modern bureaucracy but honesty, if you're not leaving tomorrow, the basic service is really all you need. The USPO seems to be well past their crush of post-pandemic demand. Come on, live on the edge and trust the government. It's a real rush. Five easy stars for defying all expectations.

I applied for a U.S. passport with expedited processing due to urgent travel for my grandfather's…read morefuneral. Despite paying extra and clearly communicating the time-sensitive nature of my request, my application remained in a pending status for over five weeks. Because of this delay, I was unable to attend my grandfather's funeral -- something that cannot be undone. What made this experience even more upsetting was the lack of transparency and accountability. When I spoke with a supervisor in person, I was met with a very matter-of-fact response: no explanation for the delay, no attempt to assist, and no empathy -- just "you have to wait." I understand that delays happen, but expedited service exists for circumstances exactly like this. When it fails, there should at least be communication, urgency, or basic compassion. None of that was present here. This process was frustrating, dismissive, and deeply disappointing. I hope changes are made so others do not have to experience this during an already painful time.

I highly recommend this company for anyone traveling last minute. I was having difficulty traveling…read moreto Russian during covid-19 and could not make an appointment with the embassy which would be the normal means of getting my visa. I explained my problem with a company employee who recommended I spoke directly with the owner. I received a call back by the owner immediately and we planned on how to proceed. I paid for next day processing just in case as I only had ten days to get the visa. The owner confirmed that I would get the visa in time with the regular processing time and refunded me the cost of the next day processing. Nothing but professionalism!!! Also prices are better than the majority of the competitors with service you can count on.

These guys are completely amazing! When Fed Ex didn't get my passport delivered to them on time the…read morewent WAY out of their way to make it all work. They flew my passport from San Francisco to Houston, then found a flight to get me my passport a few hours before my vacation. They even kept me updated on everything skiing the way. I am forever thankful for all their hard work.

I needed old fashioned ink-rolled fingerprints for Washington State and was told this was the only…read moregame in town. Looking online at the photos I was skeptical, but I had to get the printing done. Driving up, it looks very sketchy from the street and I almost left. I messaged a friend to tell them where I was, just in case. Well, once again I was taught you can't judge a book by its cover. I was impressed by the good humored, professionalism and kindness displayed. While I was there, a woman came up asking for prints, but her documentation showed that her employer had already paid. The attendant told her where to go in order to save herself $20. I'm always impressed by businesses that will help a customer this way rather than charge them for unnecessary services. My fingerprints were completed quickly and efficiently. Make sure to know what forms of payment they take before going.

Needed to get some fingerprints done the "old fashioned way". Talked to the owner on the phone and…read morehe was super friendly. Met with Barbara the following morning and she took care of me. Barbara it was nice talking to you about chess and Illinois haha

Eric is absolutely the best! I called in to get a passport renewal done for my travel companion and…read morementioned that we are leaving within 5 days. He was honest and told me that he couldn't guarantee a return by travel date but he would try and offered a 20% discount if we chose to use his services. I was having issues using the 877 number and he was able to walk me through it to get an appointment and was happy to do so even though I wouldn't be using his service. Amazing customer service! Highly recommend. Not all hero's wear capes.

Getting a passport right now can be an absolute nightmare. I wouldn't have gotten it in time with…read moreexpedited services and I was days away from my trip. I found this service online and when all else failed, Eric saved my trip!!! I received my passport in 4 business days and with time to spare. He was thorough with my paperwork and told me exactly what I needed to change to eliminate any further delays. He took the stress out of getting my passport from the minute I walked through the doors of his office. I would recommend his services to everyone I know!

After posting my review on this page, a representative from Gate1 reached out and I was able to…read morevoice my concern in regard to my review about losing my deposit. Ty, the representative, was very understanding and was able to prioritize my safety and concerns. He was able to credit my account for the deposit amount for future travels.

Good tours, guides, hotels. Would only comment that the day…read morewe visited San Michael in France it rained and we were soaked. We did not know we would be spending 4 hours travel after this stop. So, we could have prepared if we had known instead of spending 4 hours in wet clothes. It would be nice if they had something for us to eat at the first night meeting instead of fending for ourselves in a strange city at night. It could be sandwiches, pizza, anything.

This travel agency has been here for quit some time and this would be our 3rd time using them (our…read morefamily has used them a few times too!) They are very detailed when explaining everything from flights to hotels to any extra charges that may be associated with your chosen packages. We've booked a tour though China with them and is booking one for Japan now. They can also arrange for a bus to take you to and from the airport (in our case Newark) for an additional charge. And most importantly, they are very friendly and patient with my millions of questions!

This agency was super friendly very helpful with getting my visa to China and had the best rates…read more Thankful that they made it so easy. Tried getting one on my own and it was super confusing. Fantastic friendly staff!!! Thank you guys for all your help. Will definitely use them again!!!