Avoid This Company at All Costs - Zero Professionalism, Zero Empathy
Rating: (1/5 Stars)
I contacted this taxi service during a stressful family emergency when reliable, timely transportation was absolutely critical. Instead of receiving professional assistance, I was met with a driver who complained about how busy he was and lamented that he hadn't had a break yet. He then had the audacity to offer a pickup time hours later than needed.
Because I couldn't wait around during a crisis, I did what any rational person would do: I found an alternative company that actually cared enough to get me to my destination promptly.
To make matters worse, when the original driver eventually showed up hours later and realized I wasn't there, he called and sent a text that was incredibly hostile and sternly worded. It is not my job to manage your schedule or wait around for hours during an emergency just to salvage your baseline business.
The blatant lack of empathy during an emergency was bad enough, but the flat-out rude and aggressive behavior that followed is completely unacceptable. This is absolutely not the type of stellar customer service I expect from a local business. Learn how to treat the people of your community! I will never use this service again, and I strongly advise everyone else to look elsewhere. read more