We were looking forward to a trip of a lifetime. Something special that would be a great memory for the entire family. This was easily the most expensive trip we have ever booked, and we did it through Travelex International in Barrington Illinois. An issue came up where one of the travel finders wanted to levy a $500 penalty for a documentation change. When I asked Judy F. our sales person to help the resolve the issue, her response was "I am just the messenger", "I don't make the policies.".
For context, I have a unique spelling for my middle name and Judy was completely clueless as to the challenges of having a name that is different from Bob, Dave or Sally. Her response and lack of initiative was so lackluster that it made me wonder if the company is unfriendly towards people who are different or minorities in general. I was taken aback, and still struggle to how understand person can bill themselves as a "Concierge" experience with such poor service and lack of empathy for the customer.
Never again. To the owners, I would highly suggest they look beyond their current hiring practices and strive to bring on a more diverse staff that better understand the needs of people form different demographics.
I realize there are many Travelex International locations. The one I am referring to is at 2061 N Barrington Road. Perhaps the other Travelex International locations offer better customer service. read more