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    5.0 (1 review)
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    3 years ago

    Highly recommend! Always available for questions and has the best recommendations. Best experience with a travel agent!

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    Expedia Cruises - Our travel agents like to have fun!  Conference 2025 Bahamas

    Expedia Cruises

    5.0(18 reviews)
    4.4 km

    Autumn Berte, our cruise travel agent went above and beyond for us. The cruise ship gave us a…read morecabin that was right above a bar and Autumn felt it would be too noisy, especially since my child sleeps around 9pm. She moved our cabin up one floor, so we would have cabins above and below us. This meant no loud noise from the bar below. She also got us an upgrade to a promenade bay window and $50 onboard credit at no extra cost to us. If you are looking for a travel agent, look no further than Autumn Berte. Thank you Ms. Berte!

    If you're looking for someone to plan the trip of a lifetime, look no further than Jane Shobe. She…read morecreated the most incredible, seamless travel experience for us--from start to finish, every detail was thoughtfully handled and perfectly executed. Before we even left, Jane ensured all our flight information was properly in the system, gave us tailored travel options to match our style, and provided us with super helpful extras--common language phrases, tipping guidelines, and clear, easy-to-follow itineraries. We felt so prepared and at ease the entire time. Our Ritz-Carlton cruise aboard the Ilma was absolutely unforgettable. The itinerary took us from Lisbon to Tangier, Malaga, Cartagena, Valencia, and finally Barcelona. The ship was stunning, our room was beautiful, the food was fantastic, and the service? Truly five-star. Every staff member on board made us feel special. My husband, who wasn't sure he'd enjoy cruising, is already talking about doing it again--Alaska or Norway next! Jane also arranged flawless logistics between every location. From airport to hotel, cruise ship to hotel--at all hours of the day, in multiple countries--our drivers were always early, professional, and courteous. It made the whole experience feel effortless. Tuscany was magical. I was unfortunately sick for two days, but that slower pace ended up being a blessing in disguise. My husband unplugged from work and finally relaxed. We played golf, went on walks, relearned backgammon, read books, and soaked in the stunning views. We still managed to make it to Siena and a local winery, which was the perfect little outing. We can't recommend Jane highly enough. Her professionalism, care, and attention to detail made this one of the best trips we've ever taken. We're already looking forward to the next one she plans for us!

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    Expedia Cruises - Castle in Lisbon

    Castle in Lisbon

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    Village Travel of Laguna Beach

    Village Travel of Laguna Beach

    4.2(9 reviews)
    7.4 km

    I wasn't looking for free information that's your projection. I reached out to someone when you…read morewrote that you might not be able to accommodate me(your words again)initially, but as soon as you came up with an itinerary I told them to forget it that you had come through. They weren't willing to even come up with anything because of their integrity and I was working with you. I had planned to book with you until you hiked up the price $500 when I cancelled one of the days in Rome and adjusted the price with two private cars that I didn't even ask for. I suggested a different way in the itinerary That run smoother since you were adding hotels and extra nights that weren't necessary. I called Holland America, which you did not after I received the note 12 days after the cancellation from you and they said they weren't going to send a letter to me that they were were waiting for a response from you, the agent who could ask for re-deployment to another cruise which you didn't mention or a refund. My email you quoted was diplomatic and I was trying to be nice. I should have been blunt and given you the reasons why I bailed out which I have put in this review. You can spin it anyway you want to, but the bottom line was you weren't sure about whole booking from the start because you knew I was to savvy.(your words) Of course you don't get paid till the client goes on the trip and uses the vendors. I know that. I made sure Aroyo travel was aware of your behavior too! Having used several travel agents through the years I've never had this issue. I've never been on a "generic" trip. All my trips are custom for made for me with the research I've done into the area I'm traveling to. I've traveled almost all continents throughout the world and I don't agree with your 5 star opinion.

    I thought planning vacations myself would be easy but after hours and more hours of researching and…read moretrying to figure out how to get from point A to point B, it wasn't worth it. I decided it was time to go back to using a travel agent and used Jamie Black. She was amazing! Too many hours of my own research and still frustrated, she was able to book and get things set better than I ever could for less money and less time! I've used her twice and will go to no one else. Both experience has been the best! She is easy to work with, friendly and knows her stuff and goes above and beyond! I've recommended her to friends who has come to me and thanked me for sending them to her. I highly recommend Jamie!

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    Village Travel of Laguna Beach
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    Travelbeee - travelagents - Updated May 2026

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