First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Reduced staffing means office is not open to walk in. Only doing business by appointments…read more They need to get back to pre-pandemic operations like most other businesses

We wanted to purchase JR rail passes so we contacted IACE and submitted the required information…read moreonline. My wife also spoke to their NY office and they helped coordinate an appointment for the following day. IACE travel is inside the Bizhaus building. We paid in advance so the IACE representative had our tickets all printed up and ready to go. We were in and out within about 5 minutes. We recommend IACE if you are interested in travelling to Japan.

Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

Got my 10 years China visa in 5days, best service with professional and knowledgeable advices for…read moretraveling China. I have been using this agency for over 10years. You will not go wrong with Elite 5 Star.

This business is terrible. Don't come and support this location. I've called this business in…read moreneeding passport pictures and this business doesn't answer my calls/kicked it over to voicemail; that's not how you do business. PEOPLE...DON'T SUPPORT THIS CRAPY TYPE OF BUSINESS!

Stephanie works in Irvine office was very professional and patient, she explained to me in detail…read moreregarding my questions, I'm very appreciated of her help and I would like recommend her!

I have known Cynthia Chang for the past 15 years, this girl knows her stuff!! Cynthia has…read moreincredible memories of all my past travels, and my family's too. Especially during the pandemic, besides book my flight, she also helped me found the hotels I can stay for quarantine. And when the status of the flight not clear, I know I can just ask her and she'll find out all the information for me. And this is something airline can not do by booking online with the airline. Cynthia gives superior services and also thinks for you. She treats you like how you like to be treat. Love her

Gia đình mới trở về từ Vietnam, đi từ Bắc (Hà nội, Hạ Long, Ninh Bình ,Tràng An) tới Đà Nẵng Hội An…read more,xuống Cần Thơ ,Phú Quốc và Sài gòn, gia đình 9 người rất vui vẻ và hài lòng với cách phục vụ thật chu đáo và tận tình của Vietravel (từ chuyên chở, khách sạn, ẩm thực, những nơi tham quan, etc.) làm chuyến đi chơi thật vui và phải nói là hơn cả tuyệt vời. Cảm ơn rất nhiều đến Mai Phương đã bỏ ra bao nhiêu công sức để hoàn thành chuyến đi rất thú vị này, cảm ơn Tuấn về phần thay đổi để nâng cấp chỗ ngồi cho chuyến bay, cảm ơn Như Nguyễn đã luôn liên lạc và hổ trợ từ khi đi cho đến khi về Mỹ và cảm ơn tất cả tour guys and drivers. Thank you so much for making our vacation the very best! Phuc Dang và gia đình.

Fantastic organization of our trip to Vietnam. Guides knew their stuff and were very helpful in…read moreteaching us the local culture. The travel arrangements were perfect although travelers were from US and England. Thank you very to the local staff in Orange County, California!!!!

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

I thought I had lost my passport so I frantically contact Passport Now - OC…read more I texted the number and got a response right away. The worker that assisted via text was very friendly. Although I didn't use their service - I appreciated the quick feedback. Here is the FEE BREAKDOWN (as of February 2025) Private Hand-delivered service $399 (Plus Government Fees) for 8 business days $499 (Plus Government fees) for 5 business days $599 (plus government fees) for 3 business days government fees range between $195 to $225 per application. I hope this information helps someone out!!!

It'll be my first time traveling overseas as an adult (meaning my parents aren't going with me) and…read moreso I was stressed about the whole visa situation. Simone & her team at AV Travel made everything so easy and smooth for us. It took about a week for us to get our visas! Definitely recommend for your travel needs. The only downside is that they close pretty early on Saturdays & are completely closed on Sundays

Attentive agents, great price, very helpful. Was able to work through texts as well. Reserved…read moretickets for mid May 2026 in March, saved about 1k for each ticket.

I should give this place negative stars. My parents have been long time customers of this place…read morebecause of their language barrier and us unable to help out when we were younger. Due to the coronavirus outbreak, my parents had to cancel their flight because: 1) One of them is immuno-compromised from cancer treatment couple years ago AND both of them are over 65 years old, which is at high risk for getting infected on a 12 hour flight in a confined space. 2) They were going back for my wedding which I had to cancel because it was more than 200 people gathering - a policy recommended by CDC during coronavirus outbreak. 3) We even have asked for a doctor's note to help explain the situation. Not even expressing their understanding, they complained about how their business is hurting and that they have to charge my parents $80 for admin fee and $200 for airline change fee PER PERSON. No help whatsoever and did not take time to try to negotiate with the airline for exceptions (the $200). We even let them know we already called the airline and they said they are able to waive their change fee of $200 but need to hear from travel agency because we booked through the agency, but this company kept saying they don't believe it but they can try if we "insist". What a way to protect their customer of OVER TEN YEARS. I told them I have no choice but to file for travel cancellation protection from my credit card and then the original rep that was helping me, without telling me, just handed the phone to her boss, who continues to yell at me for saying they are unable to help with any charges and we have to cover all the costs. I even asked her if we can just push our dates back to end of the year when the outbreak is probably more stable and she did not even consider it. A selfish, for-profit only company that does not care for their customers. I DO NOT recommend. avoid at all costs and book directly with the carrier.

Probably the worst experience in my life. Booked a non-refundable flight without my discretion.read more

Unfortunately, travel travel has closed for business. I've…read morethem exclusively for personal and business travel. I've referred them at every opportunity there is no substitute.

The "BEST" travel agency in Southern California. Our family…read morehas been traveling with them for plus 10 years. From beginning to the end your booking with Travel Travel will be treated like VVIP. Ask for Lindsey, she is the best and very professional in this field. So book your next dream vacation with Lindsey, she'll be more then happy to work with you on any budget to make your next dream vacation to the next level.