Ngl I was a little sketched out about the whole expedited visa process but after many texts and…read morephone calls, they explained the whole process and everything worked out in the end! After my sister's Vietnam visa was denied multiple times (her own errors), we found this place and they asked for $350 to get a landing visa the same day (we were leaving that day). I texted all her info to a number they provided and they set it up within two hours. After we landed in Vietnam, we met up with staff there who got her an actual visa and stayed with us until my sister got through customs.

Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

DEFINITE RECOMMENDATION!…read more On the surface, they seem like your typical efficient, no frills, help you get what you need and on to the next customer, type of place. I got my visa for Vietnam here and they were professional and efficient, sand they called me as soon as it was ready for pickup. BUT, I'm writing this 5-start review because of how they helped my girlfriend and her son. We made a mistake when we booked our tickets prior to getting out passport and forgot to check back. What seemed like a minor mistake almost became a nightmare and the airlines was not allowing her son to get on the plane (2 hours before takeoff). Thankfully, I was able to get a hold of Nguyen after hours, 8:57 pm to be exact! He got in touch with the airlines, cleared it up, and my GF and her son were off to Vietnam. We are SO GRATEFUL for Nguyen's help, for going above and WAY beyond! DEFINITE RECOMMENDATION!

If there was a 0 star rating I would've chose it instead!…read moreBad customer service and expensive processing fees and they can't even let us know the correct flight that they booked for us. AND THEN AGRESSIVELY LIED saying that the said booked flight got cancelled and that why the reason why everyone on the flight was moved to a different flight last minute, this lie was confirmed by the airline company (STARLUX). It would have been easier to deal with this if the distance difference was not from HA NOI TO SAIGON, it left us all scrambling last minute. DO NOT GO HERE!!!!!!

I went here to book a few tours for my immediate family so now the other families in our family…read morejust booked their many tours! The female worker diligently assisted us! Update: the very helpful worker from Vietravel is "Mai Phượng".

After more than 10 years of booking tours with Vietravel, I never imagined I would be writing a…read morereview like this. My family visited the Bolsa office looking for assistance with selecting a Vietnam tour. We were not demanding special treatment, discounts, or anything unreasonable. We simply expected the basic level of guidance and professionalism that any customer should receive when visiting a travel agency. Instead, we were met with what can only be described as dismissive, indifferent, and shockingly poor customer service. The representative, Mai Phuong, appeared unwilling to help from the moment we sat down. When we asked for assistance choosing between tours, she responded, "You should do your homework on the Vietravel website." That comment alone was surprising. If customers are expected to do all the research themselves, what exactly is the purpose of visiting a travel agency and speaking with a travel consultant? Trying to move forward, I politely asked for help understanding the information on the website. When I stepped closer to view her screen, she immediately stopped me, refused to show the screen, and gestured that I should not stand behind her. The entire interaction felt cold, hostile, and unwelcoming. The experience continued to get worse. When we asked what time the tour vehicle would return, her answer was simply, "Look on the screen." When we asked where the tour departure location was, she replied with just one word: "190." No street name. No address. No landmark. No explanation. At that point, it became obvious that answering customer questions and providing helpful service was not a priority. What stood out most was not a single rude comment, but the overall attitude. Every question seemed to irritate her. Every request for clarification felt like an inconvenience. Instead of feeling like valued customers, we felt like we were being tolerated. Customer service is the foundation of any travel business. People visit travel agencies because they want advice, expertise, and guidance. Unfortunately, we received none of those things. After more than a decade of loyalty, Vietravel has lost our family's business entirely. More importantly, we will be sharing this experience with our relatives, friends, and travel circles so they can make informed decisions before booking. Customer loyalty is hard to earn and easy to lose. Unfortunately, Vietravel lost ours!

Le's Travel is home to many things. I have been here before and it is worth coming back. Despite my…read morebetter judgment, the staff here is really helpful with the money going back to the home country of Vietnam and I can't thank them enough with their support and respect. If you have any money that needs to be "sent" to other countries then this is a place I highly recommend for others. Check it out!

Got our visa done here for Vietnam. Very straight forward, staff was professional. She texted me…read morewith confirmation and followed up with documents. Once she received all documents, our Visas were ready in one day. We did choose the non attached separate Visa and it was a 5-year Visa. Cost $70. Only downside is that they don't do single entry Visa, so not convenient to use if you aren't eligible for 5-year Visa.

Great customer service and follow up. Helped me get my visa in just 1- week. Definitely will come…read moreback.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

We went through Blue Sky Travel & Tours to get our travel Visa's to visit Vietnam and to renew our…read morepassports. They are competitive in pricing and made the process very easy. We didn't require any appointments as there is typically someone able to help. I'm sure it is a little more than the Post Office but better than waiting in a long line. We went with a 5 year Visa and had no trouble when we visited Vietnam.

Lady at front desk was insolent, arrogant, telling customer to shut up in the office. Offered the…read morehighest price tickets. Never offered to help .

Great service, great response time, very flexible and understanding to our tour needs. Highly…read morerecommend talking to Cam or Brian! We just came back from a China tour - Shanghai, Xi'an and Beijing! Excellent accommodation, English guide, and travel needs were great!

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

My mom got scammed by this company. Avoid this place. She's an older adult and didn't want to deal…read morewith credit card numbers getting stolen so she sent a cashier's check by mail. This was for a $1000 trip for two. We had a medical emergency and she could no longer go on this trip but when she called to get her check mailed back they said they would refund her no problem. 2 weeks later and still no refund. They take advantage of people and I'm very disappointed but wanted to share our experience so other people can avoid. Find a more legitimate travel company. They have 3 stars on Google reviews.

Đỗ Thanh Entertainment luôn rất tận tâm và chu đáo trong mọi tour du lịch. Tối rất thích khi đi du…read morelịch cùng Trung Tâm Đỗ Thanh. Khách sạn tốt, service good. Cám ơn Trung Tâm Đỗ Thanh.

Got our visas done here for our trip to Vietnam. Person on the phone was super helpful. Was able to…read morepay via zelle and it was ready to pick up in 4 days.

That place customer service not good, not nice , too much charge fee service. No more for next timeread more

Great service and great pricing. Highly recommended this…read moreplace. Give them a call first and when your ready. Just drop off paperwork and your done

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.