Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

They are the worst service and personality I have ever encountered. They screwed up the ticket for…read moremy under-age sister, who was forced to shell out $2,300 for a crappy economy ticket on a last-minute flight back to the USA at the VN airport. They denied any wrongdoing and accused my mom of using a VN passport for my sister, even though she had a valid visa that they had sold her with their shady business. And my sister checked-in by visa. They disregarded the evidence that my mom presented and screamed at her like lunatics in front of everyone. They even had the nerve to call the police and lie that she was causing trouble for their business. Hệ thống phục vụ khách hàng rất tệ, vô văn hóa khi chỉ tay nạt khách, phủi bỏ trách nhiệm khi book vé sai cho khách. Kiều bào mình sợ book online không an toàn nên mới cần những dịch vụ bán vé để giúp đỡ, vậy mà làm ăn không tử tế còn cãi cùn cãi cố, tới khi đuối lý thì kiếm chuyện đổ lỗi cho khách. Muốn đổ cho khách thì bước ra khỏi máy để khách tự vô ngồi book vé luôn đi. Làm sai không 1 lời xin lỗi, cứ kì kèo gia hạn đợi giải quyết. Người nhà mình tới khiếu nại họ cố cãi cho bằng được dù nhà mình có giấy tờ bằng chứng rõ ràng, sau đó họ còn gọi cảnh sát tới đuổi đi nữa. "Tôi không giải quyết cho cô, cô muốn thì đi kiện đi." Ai đời chủ đại lý mà ăn nói vậy không mọi người, tồi tệ thật sự. Thất vọng vì thấy lòng người và trách nhiệm con người quá bạt bẽo.

If there was a 0 star rating I would've chose it instead!…read moreBad customer service and expensive processing fees and they can't even let us know the correct flight that they booked for us. AND THEN AGRESSIVELY LIED saying that the said booked flight got cancelled and that why the reason why everyone on the flight was moved to a different flight last minute, this lie was confirmed by the airline company (STARLUX). It would have been easier to deal with this if the distance difference was not from HA NOI TO SAIGON, it left us all scrambling last minute. DO NOT GO HERE!!!!!!

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

I went here to book a few tours for my immediate family so now the other families in our family…read morejust booked their many tours! The female worker diligently assisted us! Update: the very helpful worker from Vietravel is "Mai Phượng".

After more than 10 years of booking tours with Vietravel, I never imagined I would be writing a…read morereview like this. My family visited the Bolsa office looking for assistance with selecting a Vietnam tour. We were not demanding special treatment, discounts, or anything unreasonable. We simply expected the basic level of guidance and professionalism that any customer should receive when visiting a travel agency. Instead, we were met with what can only be described as dismissive, indifferent, and shockingly poor customer service. The representative, Mai Phuong, appeared unwilling to help from the moment we sat down. When we asked for assistance choosing between tours, she responded, "You should do your homework on the Vietravel website." That comment alone was surprising. If customers are expected to do all the research themselves, what exactly is the purpose of visiting a travel agency and speaking with a travel consultant? Trying to move forward, I politely asked for help understanding the information on the website. When I stepped closer to view her screen, she immediately stopped me, refused to show the screen, and gestured that I should not stand behind her. The entire interaction felt cold, hostile, and unwelcoming. The experience continued to get worse. When we asked what time the tour vehicle would return, her answer was simply, "Look on the screen." When we asked where the tour departure location was, she replied with just one word: "190." No street name. No address. No landmark. No explanation. At that point, it became obvious that answering customer questions and providing helpful service was not a priority. What stood out most was not a single rude comment, but the overall attitude. Every question seemed to irritate her. Every request for clarification felt like an inconvenience. Instead of feeling like valued customers, we felt like we were being tolerated. Customer service is the foundation of any travel business. People visit travel agencies because they want advice, expertise, and guidance. Unfortunately, we received none of those things. After more than a decade of loyalty, Vietravel has lost our family's business entirely. More importantly, we will be sharing this experience with our relatives, friends, and travel circles so they can make informed decisions before booking. Customer loyalty is hard to earn and easy to lose. Unfortunately, Vietravel lost ours!

Got our visa done here for Vietnam. Very straight forward, staff was professional. She texted me…read morewith confirmation and followed up with documents. Once she received all documents, our Visas were ready in one day. We did choose the non attached separate Visa and it was a 5-year Visa. Cost $70. Only downside is that they don't do single entry Visa, so not convenient to use if you aren't eligible for 5-year Visa.

My experience with Jasmine/Le's Travel "services" (or lack thereof) was nothing short of terrible,…read morefrustrating, and stressful. We had high expectations based on the assurances you provided, but everything went wrong from the moment we landed in Ho Chi Minh City. First, the $25/person charge Jasmine imposed on us to expedite our E-Visas for Vietnam was completely unnecessary, especially considering one e-visa had already been approved long before you even attempted to expedite it. I also trusted your assurance that my e-visa would be approved in time, as you claimed you had connections in customs to expedite the process. Unfortunately, this wasn't the case. When we arrived, your "agent" submitted my paperwork to customs, and after an hour of scrutiny, I was told that I should not have applied for a VISA ON ARRIVAL because I had already submitted an e-visa application that was in progress. The customs officer scolded me and said that was against their rules. Jasmine never mentioned this crucial rule to me and proceeded to still charge me an exorbitant amount for invalid visa on arrival. Had I known about it this rule, I would have never agreed to pay Jasmine for the visa on arrival since it was clearly against Vietnam's entry rules. The customs officer was extremely frustrated, and your "agent" was completely unaware of my visa situation. He received no detail information from Jasmine. He didn't know Jasmine's name/Le's Travel or that I had applied for an e-visa prior to my arrival in HCM. I was left in a highly stressful limbo in customs security for multiple hours with no clear answers. I was then presented with two unacceptable options: stay at the airport overnight in uncertainty (there was no sleeping allowed in the airport), or buy expensive return tickets back home to the US. During this entire ordeal, Jasmine or Le's Travel was completely unreachable in any way. This was the outcome after spending $275 via Zelle for your "services" that were guaranteed to ensure a smooth entry into Vietnam. Only after my boyfriend's intervention and convincing talk with customs was I finally granted entry into the country. Overall, we were lied to, misled and taken advantage of by Jasmine and her company Le's Travel. We paid for services that were poorly managed and, frankly, delivered no value. In reality Jasmine's actions could have gotten us detained and forced to be sent back to America under duress. If Jasmine had been upfront about the potential issues with my e-visa, we would have never paid for the additional services and would have postponed the trip until my legitimate e-visa was processed. This experience has left us extremely disappointed and upset.

Great customer service and follow up. Helped me get my visa in just 1- week. Definitely will come…read moreback.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

Lady at front desk was insolent, arrogant, telling customer to shut up in the office. Offered the…read morehighest price tickets. Never offered to help .

Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

Great service, great response time, very flexible and understanding to our tour needs. Highly…read morerecommend talking to Cam or Brian! We just came back from a China tour - Shanghai, Xi'an and Beijing! Excellent accommodation, English guide, and travel needs were great!

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

My mom got scammed by this company. Avoid this place. She's an older adult and didn't want to deal…read morewith credit card numbers getting stolen so she sent a cashier's check by mail. This was for a $1000 trip for two. We had a medical emergency and she could no longer go on this trip but when she called to get her check mailed back they said they would refund her no problem. 2 weeks later and still no refund. They take advantage of people and I'm very disappointed but wanted to share our experience so other people can avoid. Find a more legitimate travel company. They have 3 stars on Google reviews.

Đỗ Thanh Entertainment luôn rất tận tâm và chu đáo trong mọi tour du lịch. Tối rất thích khi đi du…read morelịch cùng Trung Tâm Đỗ Thanh. Khách sạn tốt, service good. Cám ơn Trung Tâm Đỗ Thanh.

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

My dad recommended this place to process my 5 year visa for Vietnam. So much cheaper than what was…read morelisted online. Only $75 and took week to process.

Received 2 single entry visas to Vietnam within 8 days with $70 per visa. It is way cheaper than…read morevisa I have to apply myself directly to the embassy. They took picture of me and fiancé there, so we didn't need to get our pictures before hand. Picture was included in that price. Perfect and easy! Oh, my friend called in for me to ask for price. The regular price is $75 but because my friend bought tickets here before, we got $5 discount for each visa :) cool!