I'm not sure how to rate. The technicians that have been here were so helpful and kind. They were…read morewilling to do what they have been trained to do to make things right. However, I am not a fan of their sales tactics at all and also of their tricky contract. Their sales technicians are not well educated on what the company can do and will promise anything to get the sale and a contract signed. They've done a great job with spider control and will come out extra times, if needed. But I've struggled with them making any sort of dent in our vole problem. But I had another company before them that also struggled with coming up with a solution as well. Fenix will at least try and experiment and do what they can. It just hasn't worked yet.... I would give technicians (Maxwell Johnson was the most recent) a 5 star review. The rest of this review does not pertain to them specifically.

Similar to some other reviews, the service they provided to treat for voles seemed to be effective…read more But, their sales and contract management process feels designed to force you to pay for services you didn't want. The initial sales contact stated that we would be able to cancel our service at any point. When I attempted to do that I was informed that wasn't the terms of the contract that was put in place. So was forced to continue the service for the full year. I assumed that our service was concluded. Just received a notice that they were returning for another service. When I called to question that, was informed that the agreement continues unless you provide written notice to cancel. So we will be charged for another visit because they need 30 day notice. They've now been notified so I assume we are now done with them. Also, if you use their service, be prepared for an on-slot of notices until your invoice is paid. Not an issue if you meet your tech and hand them a check, but very irritating if you are going through a process to issue payment. In general, not an organization that I'm likely to choose in the future.

Zion Parker, Pest Technician, was very impressive. Polite, kind, personable, knowledgeable and…read moregenuinely interested in understanding and solving our issues. We are unable to pay the price of on-going pest control at this time. Though Zion put great effort into finding a solution which would serve us best. He made us feel comfortable as he explained what Aptive offers which may work for us. There was no pressure from him, only cogent descriptions of the plans available. He remained professional throughout. And his work ethic, unsurpassed. Our spider (etc.) inundations have vanished. We look forward to working with him in the future. This is not an exaggeration when expressing what a valuable employee Aptive has on board. Thanks, Zion. (Story Co., Iowa)

Had a young man show up on my door step wanting to enroll us in Aptive Pest Control. We already…read morehave a pest control service and are very happy. After a few minutes, I said that we are happy with our current service and wanted to end the conversation. The young man would not stop his sales pitch and insisted that our current service was inferior to Aptive Pest Control. I asked him to leave and he just continued talking about how their product is superior and we are making a mistake staying with our current service. After about the 7th time I asked him to leave, I finally told him that I would call the police. He still mocked my choice of pest control and then finally walked away. If this is how they treat their potential customers, I cannot image how they would treat their current customers.

Had a Spiderxx person come by my door even though we had a no soliciting sign. I only came to the…read moredoor because I thought it was my friend who I was waiting for. Anyways he offered me services at a discounted rate because he's already in the neighborhood. Probably a lie but a good way in to make it seem that I'm getting a discount. Regardless he kept on talking. I interrupted him advising him I in the middle of work and I have to return to my office and I did it politely. He then kept on talking and did not acknowledge what I stated. I interrupted him again and then he said "So you like bugs then?" Anyways I didn't realize putting words in my mouth and being rude was a normal tactic. Great job I'll make sure to let me neighbors know to skip the bug guy with the segway.

VERY BAD EXPERIENCE. THEY WOULD BILL MY CREDIT CARD DAYS BEFORE THEY WOULD ACTUALLY COME OUT TO DO…read moreTHE WORK. I had trees I tried to save from a certain beedle. they thought they would save my trees and more died. when I tried to cancer, I had to go through hoops. I wish I could give them negative 5 stars but 1 is the lowest. Thw owners spent all day fishng and flying on their personal jets. F**** sh*t people

Excellent customer service. They were fast with response time. Reasonable on pricing and very…read moreknowledgeable.

I am an owner of a two-bedroom rental home. When the previous tenants moved out, I discovered they…read morehad left bedbugs behind! Plus, they had left their five cats locked in the home for a better part of a week with no food, water or litter pans. I was horrified. What was I to do? My wife said, "put a match to it!" Instead, I called KIWF. He came out and did an inspection, killed the bugs, removed a huge wasp's nest and much more! All of this for a very good price! I rarely gush over a business's efforts. This guy is friendly and knows what he is doing. I believe you can't go wrong using this business for your pest eradication needs. The cats were returned to the owners and my rental home is now pest free! Thank you KIWF!

They provide a great service at a fair price. Their technicians and always very helpful, friendly,…read moreprofessional!

We have used preferred pest for over a decade now. Quite excellent service. I just recommended them…read moreto my daughter and her new house.

We've been very happy with our experience with Premier Pest. They've been extremely helpful with…read moreany issues we've had, they are quick to respond and always willing to answer any questions. They are thorough, knowledgeable and easy to work with. We've been with them for years and plan to for many more!

I've had the best service with them. If I have a problem I call them back & they immediately…read moreschedule me in to whatever I need. Great company to work with!

Service Requested: Get rid of or at least control the ants running around, all over the place…read more Quality: There is none. Value: Total ripoff. We have ants, a lot of them & spiders. I called Orkin, wound up with a outrageous costly contract. 1st so called treatment took me for $179. & change. Ants are still thriving even more so. Spiders, still hanging around. Called back as per website & contract instructions, twice. Won't come back until the 2nd treatment is due next month. You could tell. Both Orkin reps were reading from the same card as to what to say. Total ripoff. Stuck with a contract. I allowed myself to be SCAMMED. Big time.

I'd give a negative 10. Don't show on time, excuses, want a monthly contract ($$$$) …read more When they DO show., Don't do much of anything ~ Look around some.., bait a little.., Then want the monthly contract & paid over $150..., Scam just to keep coming back and getting More $$$$.