Feti knows what they are doing and they do it well. I obtained a visa in one week (paying for…read moreexpedited service) and had the pleasure to meet Christie, who was managing my visa application. She was efficient, knowledgeable, and responded to all correspondence between us quickly and also offered fixes along the way. Definitely highest rating for both Christie and Feti. I will be a return customer!

Very welcoming and helpful. Shirley was helping me with obtaining a Chinese visa. She was so nice…read moreand even took my appointment during Chinese New Year. Highly recommend

I had been on the 4-day Boston-Philadelphia-DC-NY trip. The trip was well planned and executed…read more Would recommend it. Pros: - We covered as many of the important places as possible, in the given time line - We had VIP passes to many of the places and hence, did not have to wait in the long lines - The tour guide Anita was very sweet, well prepared and helpful. She gave a good background info about each of the important places we visited/ passed by, made sure we had regular stops for refreshment/ nature's calls. Cons: - We had very few vegetarian options for food at the places we stopped - The driver Jimmy (?) seems to be on a perennial PMS. He was irascible and rude, he literally shouted at people to get in/ out of the bus. Since we had very little veggie options at the places where we stopped for food, we had packed our own lunch. He not only did not let us eat this in the bus (we had to sit on benches near by to have our food) but also refused to let us sit in the bus after our lunch was done. He just shut the door even though he was seated inside.

I recently need a visa to go China. The visa service here was very easy and smooth from start to…read morefinish. Andrea was wonderful--she took her time to clearly explain the entire process and answered all of my questions. Everything felt stress-free and well-handled. Can't wait for this trip.

I came here because I honestly didn't trust the Walgreens near me to have someone who knew how to…read moretake a passport photo. The woman was very knowledgeable. She looked up the specific country requirements, snapped the pic, printed them, cut, and placed in a booklet. I was done in ten minutes flat. Because of my membership tier, the two photos were completely free. Thanks to AAA for being so convenient!

Does not back up its battery warranty. Poor customer service. No central office was a customer…read moresince 1996.

As a long-time Yelper, I'm used to taking charge when it comes to planning vacations. What's a…read moredouble black badge Yelp Elite to do when she can't use her trusty app/website to organize her honeymoon? Turn to Audley. A friend-of-a-friend recommended their services and I'm so glad we were able to connect. An African safari is the vacation of a lifetime and this isn't one of those trips where you wing it and hope for the best. Amy was my husband's and my primary contact, as she specializes in East African vacations. Each of Audley's employees has a specific geographic region that they focus on to maximize the client's experience. We had a few phone calls with Amy to discuss budget, length of trip, what we wanted to see/do/experience, and what to expect with such journey to another continent far, far away. Through Amy and Audley, we booked our flights through Qatar Airways, all of our overnight stays (we moved around Tanzania throughout our 2-week adventure), and she gave us a printed and e-version of our detailed itinerary. It wasn't a cheap vacation, but hey, we're not talking about a last-minute weekend getaway on points. Amy also checked in with us to make sure we had all the necessary visas, trip insurance, and immunizations ahead of time, even the week before our trip was to begin, we had a nice phone chat to go over everything and answer questions. During our trip, we had no issues! However, Audley had someone available on-call 24/7 in case there were questions regarding anything related to the planned trip. At one of our stays near Ngorongoro, they even arranged for us to have the "honeymoon" dome. In East Africa, Audley likes to work with Asilia properties and we loved the locations, the staff, and the food/drink. It was upper end luxe, but still felt like we were part of nature. We saw SO MANY animals (my #1 ask) and still found time to relax and enjoy Tanzania. I would love to return to Africa, maybe Kenya next time? And when booking a trip without Yelp, I would 10000% recommend Audley.

I rarely leave negative reviews, but this experience was disappointing enough that I feel compelled…read moreto warn others. My husband and I previously used Audley Travel for our honeymoon to Vietnam and had a good experience, which is why we confidently recommended them to my parents for their retirement trip to California. My parents are not experienced travelers, and the entire reason we hired a luxury travel company was to ensure a smooth, stress-free trip with knowledgeable planning and support. Instead, while my parents are currently on their trip, we have already had to front over $2,000 in unexpected costs because of Audley's mistakes. Audley has acknowledged some of the errors and agreed to reimburse approximately $685 plus resort fees that should have already been prepaid. However, we were then forced to pay an additional $1,100 out of pocket because Audley apparently failed to use the funds we already paid them to pay for my parents' final hotel stay. To make matters worse, no one answered their emergency support line when we tried to resolve the issue in real time. Unfortunately, this was not an isolated mistake. We booked this trip more than 14 months in advance because my parents specifically wanted to stay inside Yosemite National Park, where lodging often needs to be booked exactly 12 months out. Before paying a deposit, we made it explicitly clear that we would only move forward if Audley could secure one of the hotels inside Yosemite. Their specialist assured us multiple times that Audley had the ability to book earlier than the general public. That turned out not to be true. Audley did not even attempt to secure the hotel until roughly six weeks after reservations had already opened to the public. By then, the hotel was sold out. Essentially, they held our deposit for months while failing to make the booking they had specifically promised they could obtain. Audley ultimately told us there was nothing they could do. I personally spent days constantly checking the Yosemite reservation website until I was able to piece together all three nights myself through separate reservations and room changes. While Audley eventually refunded the hotel cost, I still had to do the work they were hired to handle. There was another issue with a scheduled guided day tour. The original guide apparently canceled the week of the trip, and Audley replaced it with an entirely different backpacking-style excursion that required my parents to drive themselves and was completely inconsistent with the leisurely guided experience originally booked. Once again, I had to step in myself and find a replacement tour company. Audley refunded that portion as well, but by that point it felt like I was functioning as the travel agent. At a certain point, repeated refunds do not undo the stress, time, and disruption caused by these mistakes -- especially when they occur during an active trip and require family members to front thousands of dollars unexpectedly. The entire purpose of hiring a premium travel planning company is reliability, expertise, and support when issues arise. Unfortunately, this experience delivered the opposite. (As an additional note, this emergency 24/7 number has still not returned my call.) Based on this experience, I would not use or recommend Audley again.

THIS is THE place to go for traveling to JAPAN…read more I booked a trip to Japan in the middle of my summer back at home in the SF Bay Area. Luckily, i found a round trip ticket for just under three weeks to Tokyo from SF for under a grand. Still, I wanted to backpack through Japan, visit at least 4-5 cities, and fit everything into a modest budget. After some research online (and Japanese tourism has awesome research available), I stumbled upon IACE travel. The staff is SO nice. Honestly, I had no idea what I was doing, and the girl that helped me out Ritsuko, sat with me for about 40 mins going through various sample trips and agendas, despite the fact that I had not bought a single thing! She walked me through where to eat, where to stay, how long to be there....just awesome. I walked in needing a JR Rail Pass, and when I got down to it, she was so efficient and helpful in getting me one. And I walked out with it. Even after, I emailed her my ideas and she helped me plan my trip around them. After the trip, my 17 days visiting Tokyo, Hiroshima, Kyoto, Osaka, Kobe, Sendai, Yokohama, Nara, and Mt. Fuji were amazing. And even though I could have gotten the JR pass somewhere else, I don't think I could have gotten better advice and trip planning help than here.

iace rules! Dec. 29th tickets purchased…read more My friend from Japan (an amazing plane ticket scammer, she came to Boston 2 January's ago for $600 even, round trip!) recommended the link to iace. I looked all year at the rise and non-fall of ticket prices to Tokyo. Her Tokyo wedding is in Jan. So, when Nov., Dec, rolled around, I felt like a bad planner. Who knew (well, perhaps baby Jesus knew?) that on Dec. 25th bored at my families gathering- I would click the link to find "round trip airfare to Tokyo Jan 3rd to Feb (something or other) $500*plus fuel!" This was cheaper than the $860-$1200 tickets I stalked all year round. The total came to $740 for a Jan. 17Th-Jan 27Th (Thurs- Sun) visit. I must declare that In my last minutes of planning there could be no deal finer. * will be updated after flight experience, potential problem's, etc...... **4 stars and not 5, why? because 5 stars would be a free ticket.

Wendy at Far East Travel is the best and saves me money every time. OK, I finally wrote it,…read moreexposing my "secret fishing spot" to the whole world. 8) That's right, I've been using Far East for many years, whenever I want a good deal. Often, I would plan a trip with a large group, and several of us would get quotes from our own travel agents. I think Wendy has beaten the others every single time. But even more than a cheap price, Wendy has seriously *SAVED OUR SKINS" in those times of desperation no one expects. When Hurricane Sandy hit, shutting down Logan, I worked with Wendy to get to a very important trip by re-routing our tickets through Cleveland, and then Chicago. Long story, but we rented a car and drove to Cleveland, but their airport also shut down while we were en route, and so we continued driving to Chicago, in order to catch a new flight that Wendy arranged. Recently, the shooting at LAX closed that airport and prevented 6 friends of mine from coming to Boston, and Wendy was the only one who found a new set of tickets on the same airline, at an airport no one thought of using. Several times, I showed Wendy what I found on Kayak or Orbitz and asked her if I should even use Far East, and she says without hesitating NOT to use Far East and that for many simple round trip flights, it's cheapest online - I like honesty. I have no other connection with Far East other than having stumbled upon them years ago and been very happy since. I was googling their mailing address when I was shocked to see the lone negative review. I felt I had to respond with my personal experience. I am not saying anything against the previous reviewer, but only sharing what I know. I encourage him to compare prices against Far East Travel (founded 7 years before the more popular FETI - hence the name clash is FETI's fault!). So, I am risking my unfettered access to Wendy by inviting others to crowd me out...but I felt it was just wrong and unfair to leave Far East with a single negative review.

From the owner: Specializing customizes itineraries in Asia, Air Fares, Guided Tours, Hotels and Cruises…read more Express China Visa

I recently hired Gallop Global in Boston to handle the bus transportation for a Harvard Business…read moreSchool reunion. The buses were excellent, clean, modern and easy to board. The drivers were terrific - on time, pleasant and easy to reach on their mobile phones . Mr.Song - the owner - stayed in top of everything . The Harvard Student guide association referred them to us. Bravo. WP

I don't normally write reviews on yelp but this company is exceptional! The receptionist there was…read moreso helpful and patient with me on the phone when I had questions about my ticket. I also really loved how they explained the programs to me in detail so that I could tell my friends about it. Love everything they do here!

My experience with Arianna was amazing. She accommodated us…read moreso well in the pick up time with our passport. Thank you Arianna for making this tense time a peaceful one.

This is the most efficient government building, i've ever been to in my life. First of all, when…read moreyou come through, you do have to go through security, but they're so kind and so patient. My daughter has a brace on and had to come in with a walker.And they treated her so nicely. You have to make an appointment to be seen, you can do it online. I was able to make an apt for the next day. When you come, everything moves on time, it literally took me ten minutes to do everything. As long as you come with what you need and what you're supposed to bring. It was so quick and easy and again So efficient, I can't say that enough. It's blowing in my mind. This goes to show you that things can be done correctly If they work the systems in place.

Rima has always been amazing over the years. We only realized how good she is at her job and how…read morededicated she is to her clients over the last few months when we had a lot of unexpected travel that required constant changing due to family health issues. Rima was always, and I mean always there to help us, she was super quick to respond and was able to find us options and solutions. She provides such a valuble service with true professionalism and compassion and knowing she is our person to turn to gives us such peace of mind, especially in these uncertain times of air travel. We will probably never book any flight or trip without her!! Thanks you Rima!!

I found Bler Travel on a Google search, after trying AAA and not getting my emails returned. I…read moreemailed Bler out of the blue asking for flights to Italy. I knew exactly what I wanted for flights, times, airports, airplanes, etc. I'm only giving them 2 stars because they responded to me immediately. They just returned my email with flights, no introduction, no "hi, my name is", nothing. They just kept emailing one flight after another with zero attempt at any pleasantries or interaction. Each flight was crazy expensive or not what I asked for. I asked twice that they call me and provided my number, yet they continued to just email flights. Then, they just stopped all together. Lazy, cold, unprofessional, and ignorant. I found them on Google, that's how businesses are found by new potential customers. Let them cater to their regulars, obviously they don't care to earn new customers.